I booked the ticket from them which i had to cancel it due to unforeseen circumstances. They agreed to refund it as i was eligible for one but they refused it and now don't reply to my emails anymore... See more
tripsta.ie
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See what reviewers are saying
I was trying to check information about my flight, when I noticed that the book number confirmation that Tripsta gave me didn't exist. Now, 2 weeks left to travel, they emailed me saying that my fli... See more
I'd done a fair bit of researching for my trip from Ireland to Brisbane. I eventually booked through Tripsta.ie, and made 2 ridiculously silly mistakes in my details. Tripsta responded quickly and eff... See more
Hi there, I've been trying to talk to a representative on the phone (both US and UK numbers) to try to amend my name on the eticket but have been unsuccessful so far with long hold times. I have al... See more
Company replied
Easy to navigate
December 17, 2017
Unprompted review
Reply from tripsta.ie
Hello Akeem,
Good to hear.
Thank you,
The tripsta team
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do not use!!!!!!!
my flight was cancelled out of bali. I did not get notified, i found after making a two hour trip to the airport. been trying to get in contact with them for 3 days to refund my ticket, there call centers impossible to get a hold of.
so tripsta if your reading this could you please reply to one of my emails.
December 16, 2017
Unprompted review
Reply from tripsta.ie
Hello Mitcha,
We are very sorry to hear that this was your experience.
We have checked your booking and noticed that the schedule change was imposed by the airline company due to volcano eruption. Unfortunately, since it was unexpected cancellation, we were notified on time. However, we have noticed that out team replied to all your emails and informed you accordingly.
The tripsta team
Easy and cheap, takes AMEX!
Very easy to use, good prices, and low credit card fees. They also take AMEX which is really helpful!
December 8, 2017
Unprompted review
Reply from tripsta.ie
Hi Sam,
We love hearing from happy customers. Thank you so much for sharing your positive tripsta experience.
The tripsta team
Been trying for hours to contact …
Been trying for hours to contact tripsta beyond a joke they have forms to fill in to change booking but the do not work I will never use them again it’s cost me a lot of money and I’m going to loose it all be careful people don’t make some mistake I did
December 5, 2017
Unprompted review
Reply from tripsta.ie
Dear Christine,
We regret to hear that you had trouble getting through to us.
After checking your booking, we noticed that you have sent us an email through our online contact for requesting amendment of your booking. Our team aims to reply to all customers requests within 24 - 48 hours depending on the workload.
However, we also found out that the same day you also contacted us via phone, regarding your request.
We are sorry for any inconvenience caused.
The tripsta team
Sneaky charges
When I refreshed the page to add in new information, they added an €11 service charge on. I had to go through Skyscanner again to avoid it. That's sneaky and nonsensical to me.
A €50 charge for any changes if you don't pay for customer support is an archaic way of doing things. Customer support should be included in every transaction... it's how you like, support and retain customers.
Thanks for the cheap ticket but I won't be recommending or reusing this service.
November 27, 2017
Unprompted review
Reply from tripsta.ie
Dear Penny Merelle,
We are sorry to hear that you are not happy with your recent experience when using our site.
There are different fees depending on what type of card the user selects. However, there is always at least one card type available that does not incur additional charges, for every booking through our website.
The number and type of the free payment methods is subject to change depending on the booking path the user will follow.
As far as the chargeable customer support is concerned, as an online travel agency we need to charge our customers for additional services. Amending a ticket may seem like a relatively simple admin task but we have to do quite a bit of behind the scenes work with the airline.
For the customers who intend to make no changes or additions to their original booking, we offer the Standard Customer Support service package add on product, where for any amendment or cancellation there will be no extra charge from tripsta. Only additional airline fees will apply if any.
The tripsta team
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Effortless booking
Effortless booking. Very helpful staff on seating.
November 24, 2017
Unprompted review
Reply from tripsta.ie
Hello Peter and Ann,
We are really pleased. This is exactly the experience we aim to give customers.
We hope you have an excellent trip!
The tripsta team
Very bad customer service and they are not local.
Very bad customer service.. wait time is more than 30 min and we were charged 50$ by Bank of America because they said this was an international site..
November 23, 2017
Unprompted review
Reply from tripsta.ie
Dear Sushma,
We are sorry to hear that you had to wait on the line more than expected. Our lines do sometimes get very busy.
If you wish to avoid call waiting time it is worth trying our online contact form http://www.tripsta.ie/contact-form.
Tripsta is indeed based in Europe. Many issuing banks apply an extra charge for transactions completed by international merchants referred to as cross-border fees or overseas bank fees. We highly recommend our customers to contact their financial institution directly for more information regarding these fees that might apply.
The tripsta team
Very easy process and reasonable range …
Very easy process and reasonable range of prices. Too many extras in the options all with fees which looks like you may be trying to con us.
November 22, 2017
Unprompted review
Reply from tripsta.ie
Hello Mr Owens,
Glad you found our site easy to use. We do offer many add on products for every online booking process. However, they are all optional and designed based on our customers needs.
The tripsta team
Very easy site to use with clear …
Very easy site to use with clear directions
November 20, 2017
Unprompted review
Reply from tripsta.ie
Hello Matthew,
We are really pleased. Glad you are happy with our service.
Thank you,
The tripsta team
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Unavoidable and unfair service charges …
Unavoidable and unfair service charges for visa debit when I booked one adult and my friend yesterday booked 4 adults and she got no service charge using a visa debit. There was no explanation and seemed like a cop out charge. Not impressed.
November 19, 2017
Unprompted review
Reply from tripsta.ie
Dear Rachel,
Sorry to hear that you are not happy with your recent experience when using our site.
We would like to inform you that there is at least one free of charge payment method for every booking through our website. However, the number and type of the free payment methods is subject to change depending on the booking path the user will follow.
The tripsta team
Simple online booking experience
Simple online booking experience. Excellent prices. Recommended.
November 14, 2017
Unprompted review
Reply from tripsta.ie
Hi Gerrysan,
We are really pleased. Glad you are happy with the booking process on tripsta and the prices.
Thank you for sharing your positive feedback.
The tripsta team
Very good I am very happy to use this
November 10, 2017
Unprompted review
Reply from tripsta.ie
Hello Asad,
A big thank you from us for sharing your positive feedback.
The tripsta team
Reply from tripsta.ie
Hi Sergiu,
Thanks for your comments. We are pleased.
The tripsta team
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Their rates were substantially better …
Their rates were substantially better than the rest, but they come at the price of taking 'no frills' to a whole new level. Not only do they charge exorbitant fees on date changes etc, we're used to that from OTA's by now, but they even make customer service itself a paid add-on. If turned down any extra luggage etc will incur a EUR 50 fee in addition to the actual luggage charge.
You may be able to book extra luggage directly with the airline, avoid cancellation insurance costs by booking with the right credit card where it's included and thus end up with the best deal overall, but you have to know your way around all this. So watch out :)
p.s. Is it legitimate that they ask customers for reviews here? Well, here you are...
October 29, 2017
Unprompted review
Reply from tripsta.ie
Hello,
Sorry to hear that you are not happy with fees. We will pass your comments onto our management team.
We are an online travel agency and for any additional service provided such as amendment or cancellation of a booking, we need to charge our customers, as we have to do quite a bit of behind the scenes work with the airline.
However, if there will be an extra charge depends on the service package the user will select during the online booking process.
The reason we ask customers to review our service here, is because we find honest feedback really helpful. We welcome our customers' comments both positive and negative as they let us know when we get it right and where there is room for improvement.
The tripsta team
Very easy website to use
Very easy website to use. Highly recommended!
October 28, 2017
Unprompted review
Very Difficult to book
It was very difficult to book the flights , no information re checking on a bag. It was very unclear as to whether or not I had a checked on a bag , no indication was given.
October 24, 2017
Unprompted review
Reply from tripsta.ie
Dear Fiona,
We are sorry to hear that you are dissatisfied with your recent experience when using our site. We value customers' feedback and we will pass your comments to the relevant departments.
We would like to inform you that when an airline company doesn’t include baggage for the type of fare in the flight combination the user selected, a red suitcase icon is displayed along with a relevant message. At a later step, the user can choose to add baggage should he / she wishes to do so. Additional fees will apply from the airline company.
In case the airline company doesn’t permit online baggage purchase, the user must contact us or the airline company directly.
The tripsta team
Hi there,
Hi there,
I've been trying to talk to a representative on the phone (both US and UK numbers) to try to amend my name on the eticket but have been unsuccessful so far with long hold times.
I have also filled out the online form and am anxiously waiting for a reply so that I may experience a stress free travel experience. Hopefully someone will be in touch soon F
October 17, 2017
Unprompted review
Reply from tripsta.ie
Hello Asad,
Sorry you have been having issues getting through to us. You should receive a call or email back when you contact us through the online form. Someone from our team will be in contact to help directly.
The tripsta team
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Disgruntled client
Hi Tripsta. My booking code is : F88806252. My phone number is +27 65951 0367. My name is Mbali Madwe, and for the past two days I’ve been relentlessly calling and sending email requests to AMEND/change my ticket. Until now, no one has helped me and I’m getting extremely frustrated as my flight date is in 2days. Please can someone get back to me ASAP. My email ad is : Although I’d be happy to be CALLED back. I’m very very disappointed right now! Sigh!
October 17, 2017
Unprompted review
Reply from tripsta.ie
Hi Mbali,
Sorry you had problems getting through to us. Our phone lines do sometimes get very busy.
After checking your case, we noticed that you have already been in contact with our customer support team.
The tripsta team
I have been trying to get hold of …
I have been trying to get hold of tripsta in the last 24 hrs phone keeps getting cut off! I need to cancel/amend my flight and I am getting no where! I even emailed to contact me no response! Please I need to get hold of tripsta to amend my booking and i have now missed my flight too
October 12, 2017
Unprompted review
Reply from tripsta.ie
Dear Anu,
Sorry you have been having problems getting through, our phone lines do sometimes get very busy.
After checking your case, we noticed that you managed to speak with one of our representatives and they informed you accordingly about your request.
The tripsta team
I spoke to the relative department who …
I spoke to the relative department who mentioned my bank didn’t accept the payment. I also double checked the card and there are enough funds available.
I also checked with my bank and they never received any request from your payment system!
Now the same ticket is available for a much higher price! It is not possible to “re-process” the payment!
I really believe this is done strategically to customers who find your website just about 1-2 euro cheaper than others and maybe they re-book with you again!!
Of course I booked with somebody else who is not a scammer!!
On a side, I hope Tripsta is deleting every information about me, including my personal details and credit card number! I’ll look forward to having the GDPR active in EU so that I can ask for monetary compensation in case of any breach or misuse of my personal information made by Tripsta in the future!!
October 10, 2017
Unprompted review
Reply from tripsta.ie
Hello Salvatore,
We take customer feedback seriously and are sorry that you are dissatisfied.
Upon checking your booking attempt, we noticed that the payment indeed did not get through. Hence, the ticket was not issued and the booking was canceled automatically.
We are not very sure what was the reason of failed transaction as we only receive an error message without any reason indication.
Our company is using secure data privacy procedures. We are not storing customer`s personal data as the security regarding on-line payments is very important to us.
The tripsta team
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