Tripsta 

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Rated 5 out of 5 stars

I was a bit worried about the 2 tickets I bought from Tripsta - one ferry ticket to Santorini and 1 flight from Santorini to Athens - because of the news of the problem they have. Since I have... See more

Rated 1 out of 5 stars

Do not close nothing via tripsta!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The thieves tripsta, liars tripsta Stole my money..dont do my mistake,don’t close nothing w... See more

Rated 5 out of 5 stars

the only thing i regret is that next day, after having booked, i finally found a better flight by ca 40 dollars, (with i think volaro). but i hadn't seen this one for many days before when i looked f... See more

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Rated 5 out of 5 stars

We have used Tripsta.ro services many times and we always received the best service. we also had a problem with one reservation (blocked payment + the transaction was not finalized) but together we... See more

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Rated 3 out of 5 stars

Good but not good enough

Booking a plane ticket was easy but I think I wouldn't did it if I'd knew they will charge me for paying with my card (~ 25 euro). So my plane ticket wasn't so convenient after all.

March 6, 2014
Unprompted review
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Reply from Tripsta

Good afternoon!

Thank you for your review. We are always looking for ways to improve our services.
Please be advised that all Tripsta fees are shown on the payment step. This is done because different payment types have different fees and it is up to the passenger to select his prefered payment method. Tripsta always offers a free payment method.
By booking directly on Tripsta no payment fee will be above 3€.
We thank you again for your review and we hope you will come back to our site soon.
Tripsta Team

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Rated 1 out of 5 stars
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Reply from Tripsta

Dears Ms. Savage,

Thank you for your review.
We are deeply sorry to hear about your experience.
After investigating the history of your booking we did not notice any delay or cancelation of your flights.
We would like to kindly ask you to give us more information on what happened so we can properly adress this.
Tripsta Team

Rated 3 out of 5 stars

2 reservations instead of one!

About a month ago, I purchased a plane ticket from Romania to Peru and I was amazed to see that the price was lower by buying 2 separate tickets, then the straight connection I was offered. So, I purchased 2 tickets, one from Romania to Spain and another one from Spain to Peru, because when I searched straight Rom-Peru the price I was offered, with the same flights, was about 100-200 euros more. Not fair!

February 6, 2014
Unprompted review
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Rated 3 out of 5 stars

Hidden fees

Hidden fees that do not appear in search engines prices: if you try to pay using VISA card, the price will get higher than initially posted. I would suggest to look up another ticket vending sites before making the payment to Tripsta.

>>>
Thank you for your answer.
OK, that is true. Or at least partially. Could you maybe post here which are the supported credit card providers and which is the only one charging no fee? Is this by mistake chosen as the default card in the form? Also, in your opinion, how many European people use that specific credit card provider? And finally: is this a fair practice from your side, posting the ticket price that is only available with that provider? Let the readers decide, please.

>>>>
Hello again,
As I see, you are only answering to a taken out of context question.
Ok, let's see: is American Express card a regular payment method for European customers? How come that in the search engines, only the price paid with this card (surprisingly the lowest in this case) appears? It just happens that no payment method is specified by default and therefore no extra fees appear until selecting Visa and not American Express (which again in your obvious opinion would be widely used amongst European consumers - otherwise why would it be there at all?). Anyway, if you get to see my point, the hidden fee appears by failing to specify the additional fee related with the payment method, which gets the price to be higher than with other similar websites offers. That's all! Adjust that and I would be a happy customer.

Thank you.
Regards,
Valentin Zanfir

January 23, 2014
Unprompted review
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Reply from Tripsta

Dear Valentin,

Thank you for your feedback.
The credit card fee is displayed only on the payment step of your booking as this fee is different depdending on your credit card provider. Since you can select the credit card fee only on the payment step this fee can not be shown accurately at the begining. We always offer the possibility to pay via bank transfer free of charge.
We thank you again and hope you will consider Tripsta for your future bookings.
Best regards,
Tripsta team

Dear Valentin,
Thank you again for your review. We would like to mention there is no payment method chosen by default during the booking procedure. As already mentioned we always offer a payment method free of charge and each user can chose his preferred payment method.
We thank you again and hope you will consider Tripsta for your future bookings.
Best regards,
Tripsta team

Rated 5 out of 5 stars

Perfect services

I have to say i am very satisfied with the services offered by Tripsta.ro. It is quite easy to use, in just a few minutes your trip is booked and you have nothing else to do but do your check-in and enjoy your flight. The only downside would be the fact that they do charge a small commission if you decide to pay by credit card, but if you take into account that in the end the price is still better than those offered by the airline itself it's still worth it.

January 23, 2014
Unprompted review
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Rated 4 out of 5 stars

As a first experience with the site, it wasn`t bad at all, i will use it again untill prooven wrong.

every information i received via Tripsta was valid, i had no problems in the airports, the experience with the customer center was good, the prices were ok. The info about the flight schadule i received via sms could have come a bit earlier then 2 hours before the flight, thus being useless. a 24 hour notice would have been better. overall, a very good experience.

January 13, 2014
Unprompted review
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Rated 1 out of 5 stars

Worst experience

I have canceled my ticket months before and only got 25E from a 160E ticket.
The staff doesn't know its job, they kept sending me emails continuously lowering the returnable sum of the canceled ticket. Be aware!

January 7, 2014
Unprompted review
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Reply from Tripsta

Dear Mr. Lavric,

Thank you for your review.
Please accept our apologies for miscalculating the refund amount in our first email. One of our representatives will contact you shortly to discuss compensation.

When cancelling a flight, the refund amount depends on the airline`s terms and conditions that were accepted by you during the booking process. Your ticket was non-refundable. That means that only the airport taxes (minus the fuel surcharge)would be refunded (minus Tripsta service fee).

We are sorry about this situation and we hope you will consider Tripsta for your future bookings.

Best regards,
Tripsta team

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