Tripsta 

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Rated 5 out of 5 stars

I was a bit worried about the 2 tickets I bought from Tripsta - one ferry ticket to Santorini and 1 flight from Santorini to Athens - because of the news of the problem they have. Since I have... See more

Rated 1 out of 5 stars

Do not close nothing via tripsta!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The thieves tripsta, liars tripsta Stole my money..dont do my mistake,don’t close nothing w... See more

Rated 5 out of 5 stars

the only thing i regret is that next day, after having booked, i finally found a better flight by ca 40 dollars, (with i think volaro). but i hadn't seen this one for many days before when i looked f... See more

Company replied

Rated 5 out of 5 stars

We have used Tripsta.ro services many times and we always received the best service. we also had a problem with one reservation (blocked payment + the transaction was not finalized) but together we... See more

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Rated 4 out of 5 stars

Very good service

I would recommend to all may friends to use Tripsta.This site shows all the fly's with the correct prices and without extra charges.Is the second time I use Tripsta search fly's and I am very satisfied.

November 27, 2013
Unprompted review
Rated 2 out of 5 stars

Medium quality services

Negative points:
- 24 h to get a written answer to a raised issue
- too long waiting time to get an operator on the phone - 5 attempts
- 25% more final price for an airplane ticket than price advertised - for sure I will not use your services again.
- the "feeling" that I am not taking care of - no clear answers and/or procedures for the steps to be followed after purchasing the ticket.

November 26, 2013
Unprompted review
Tripsta logo

Reply from Tripsta

Dear Mr. Ionica,

We thank you for your feedback.
The increase in price was due to the fact that low-cost carriers to not offer checked baggage (only hand baggage). This was clearly stated in the search results page and during the booking process.
We are always looking for ways to improve our services and we will consider alternatives to provide users a better experience and clearer steps following the purchase of a low cost flight.

We thank you again and we hope you will consider Tripsta for your future bookings.
Best regards,
Tripsta team

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Rated 5 out of 5 stars

Very good first experience

It was an emergency so I needed a flight for the next day.
The price was about the same as if I had bought it from the flight company (they had run out).
As it was an emergency, I was rather agitated and inpatient so, after the reservation, I called the company to make sure. I don't know if was the late hour (about 15 minutes before closing) but I did not have to wait; someone answered immediately. The guy was very polite and useful.

November 13, 2013
Unprompted review
Rated 4 out of 5 stars

123v

I quit my old travel agent for tripsta because the people from the callcenter ar nicer and patient.

October 31, 2013
Unprompted review
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Rated 4 out of 5 stars

Good service but had a big error.

Good value for money and easy booking process. However, Tripsta did not provide me with a reference number for the second flight, which caused me some trouble.

October 29, 2013
Unprompted review
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Reply from Tripsta

Dear Mr. Calancea,

Thank you for your feedback.
We are sorry for any inconveniences this has created. Some British Airways bookings had the NOSYNC code added instead of the reference number. This issue has been solved in the meantime by our development team and all new tickets have the reference number.

We hope you hade a pleasant flight and that you will consider Tripsta for your future bookings.
Best regards,
Tripsta Team

Rated 3 out of 5 stars

Hidden costs

I hate hidden costs, like credit card commisions. Other than this, it's ok

October 29, 2013
Unprompted review
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Reply from Tripsta

Dear Mr Lungu,

Thank you for your feedback.
The credit card fee is displayed only on the payment step of your booking as this fee is different depdending on your credit card provider. Also there is the posibility to pay via bank transfer.
We thank you again and hope you will consider Tripsta for your future bookings.
Best regards,
Tripsta team

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Rated 1 out of 5 stars

VERY BAD SERVICES

VERY BAG POLITICS,A LOST MY TICKET AND I DIDNT RECOVER ANY PART OF TICKET MONEY.

October 29, 2013
Unprompted review
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Reply from Tripsta

Dear Ms. Beioglu,

Thank you for your review.
Can you please give us more details. A lost e-ticket can easily be re-sent via email.
Best regards,
Tripsta team

Rated 5 out of 5 stars

Love it

Lowest price, no problem with the reservation.

October 16, 2013
Unprompted review
Rated 5 out of 5 stars

Great deal

Tripsta offered the best deal at the time, it was fast and easy to book the flight and I had no problems at the airport or with the air line company.
At first I was suspicious and dídn't know if I could trust booking through Tripsta, but in the end it was a good choice and I will definetly choose it in the future to book my next flights.

October 16, 2013
Unprompted review
Rated 1 out of 5 stars

very very bad opinion

I cancel one flight , i tell them in time before thw flight with 3 days and 0 euro return . I will never buy from them anything and i will advicw all my friends to do so. First they write me that they will return me 91 euro from 250 and after they recalculate and became 0 euro..
Thanx tripsta
Hello all
After I posted this review i get a call and they refunded me the 91 euro

October 15, 2013
Unprompted review
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Reply from Tripsta

Good evening Mr. Glogojeanu

Thank you for your review.
Please accept our apologies for miscalculating the refund amount in our first email. One of our representatives will contact you shortly to discuss compensation.

We are sorry about this situation and we hope you will consider Tripsta for your future bookings.

Best regards,
Tripsta team

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Rated 4 out of 5 stars

smooth booking process, high tripsta (not airline!) charges for changing the ticket, difficult payment in this case

Smooth and easy booking and payment BUT missing the 3D security of the card payment (Verified by Visa / Mastercard Securecode).

In case of changing the ticket / dates, I find Tripsta (not airline!) charges a bit too high
also, no way to pay secure in case of changing the ticket - you need to give creditcard details by phone to the Tripsta operator ?!?!? That's why I finally choose to change the ticket not through Tripsta but throught the office of the airline.

October 15, 2013
Unprompted review
Tripsta logo

Reply from Tripsta

Dear Mr Gueron,

Thank you for your review. Your feedback is very valuable to us.
We are always looking for ways to improve our services and we hope we will provide other payment options in the near future.
Again, thank you for your review and we hope you had a pleasant flight.
Best regards,
Tripsta Team

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