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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Sumaiya today following up on my pension review for the next year, and, as always, she helped go through the options that were open to me in a clear, concise and friendly way. This is what... See more
Company replied
I was requesting to action a one off drawdown and required some guidance to get it right first time. I was assisted by Amy Horsman, one of the True Potential staff, who phoned me promptly, was no... See more
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i received,as usual,excellent treatment of my inquiry today.the young lady to whom i spoke was an object lesson in total customer care.she was efficient,totally polite and,as i said,everything a custo... See more
Company replied
Company details
- Financial Consultant
- Financial Institution
- Investment Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About True Potential
Written by the company
With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.
The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.
Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.
If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.
With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.
True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk
True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027
How we offer you more.
Written by the company
- Expert financial advice.
- Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
- Access to innovative investments.
- We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
- Dedicated video, phone and email support.
- When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
- Award-winning technology.
- As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.
Contact info
Gateway West, Newburn Riverside, NE15 8NX, Newastle upon Tyne, United Kingdom
- 0191 625 0350
- contact@truepotential.co.uk
- truepotential.co.uk
Reach your true potential.
4.9
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great customer service by Alex
I spoke to a very nice guy called Alex who gave me great customer service quick response to my questions and answered all my queries.
May 15, 2026
Reply from True Potential
Hi Steven, we're pleased to hear about the help you received from Alex. Thank you for taking the time to leave a review.
Maria was lovely and very patient
Maria was lovely and very patient. She explained all the questions in detail and I felt very at ease throughout the experience.
May 14, 2026
Unprompted review
Reply from True Potential
Hi Christine, we are happy to hear about the help you received from Maria.
Reply from True Potential
Hi Sharon, thank you for letting us know about your positive experience.
Chloe Johnston was extremely helpful…
Chloe Johnston was extremely helpful earlier when I was trying to complete my pension drawdown. She was patient and knowledgable at all points; nothing was too much trouble.
May 14, 2026
Unprompted review
Reply from True Potential
Hi Anne, we're pleased to hear about the help you received from Chloe. Thank you for taking the time to leave a review.
Professional and excellent advice
Professional and excellent advice. Clearly described my options and ensured I understood the advice and decisions that I made. My portfolio has been increased in value has increased 40% over 3 years. I would highly recommend true potential to anyone to transfer your pension funds to this company.
May 7, 2026
Reply from True Potential
Hi, we're pleased to hear about the help you received. Thank you for taking the time to leave a review.
Lovely customer service
Lovely customer service had difficulty reaching the site but was helped immensely over the phone by Maya
May 14, 2026
Unprompted review
Reply from True Potential
Hi Eddy, we are glad to hear about the help you received from Maya.
Reply from True Potential
Hi Les, thank you for taking the time to leave a review.
The company failed to phone me
The company failed to phone me at a scheduled time & after contacting the management team via phone several times & eventually having to wait in a queue, a very understang person called Sumaiya Ali helped there & then with my query
May 14, 2026
Unprompted review
Reply from True Potential
Hi Alison, thank you for your review, our team have tried to contact you to provide support. If you require assistance, please contact our dedicated support team at 0191 500 9164 for further assistance. They’re available Monday to Friday, 7am–8pm, and Saturday, 8am–12pm.
Maddy Rowland
Maddy was very helpful in assisting me in completing online forms. She was very patient
May 14, 2026
Unprompted review
Reply from True Potential
Hi Alan, we're pleased to hear about the help you received from Maddy. Thank you for taking the time to leave a review.
As always
As always, helpful, professional and polite staff, Lorraine was very patient and friendly.
May 14, 2026
Reply from True Potential
Hi Jean, we are pleased to hear about the help you received from Lorraine.
Had help today from Phoebe a client…
Had help today from Phoebe a client relationship manager who walked me through an issue. Would like to thank her for her professionalism courtesy and understanding.
May 14, 2026
Unprompted review
Reply from True Potential
Hi Malcolm, we're delighted to hear about the help you received from Phoebe. Thank you for leaving a review.
True potential review
I spoke to a very nice guy. Everything I needed to know was explained. The Guy spoke to was Jo Howard.
May 14, 2026
Reply from True Potential
Hi Richard, we are delighted to hear about the help you received from Jo.
Excellent service
I was connected to a person within seconds and Chloe offered me help and advice to make things very easy and understandable
May 14, 2026
Reply from True Potential
Hi Dave, we're delighted to hear about the help you received from Chloe. Thank you for leaving a review.
Was due a TP Biometric Update/…
Was due a TP Biometric Update/ Review,tried doing on line, couldn't do it, anyway a young lady Chloe helped me sort out my problems, everything sorted for now, a big thank you to Chloe for being kind and courteous.
May 14, 2026
Reply from True Potential
Hi Richard, thank you for taking the time to let us know about your experience. We're pleased to hear about the help that you received from Chloe.
Wonderful Experience
I had the pleasure of talking to Natasha at True Potential today. She was very professional, helpful, kind, friendly and above all extremely efficient. TP are an outstanding organisation that employs excellent people. Natasha is a shining example and a true credit to her employers.
May 14, 2026
Unprompted review
Reply from True Potential
Hi Tony, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Natasha.
Staff are always h helpful and polite…
Staff are always h helpful and polite when I call.
May 7, 2026
Reply from True Potential
Hi Lin, thank you for taking the time to leave a review.
Excellent Customer service.
Excellent Customer service.
Very helpful to all the questions that i asked.
May 14, 2026
Reply from True Potential
Hi Neil, thank you for letting us know about your experience.
Maria was clear in her explanation and…
Maria was clear in her explanation and helpful
May 14, 2026
Unprompted review
Reply from True Potential
Hi Daniel, we are happy to hear about the help you received from Maria.
Reply from True Potential
Hi Antonietta, thank you for taking the time to leave a review.
Investment update
Nice chap to talk to , explained options, very helpful and knowledgeable.
May 14, 2026
Unprompted review
Reply from True Potential
Hi Jim, thank you for letting us know about your experience.
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