Truffle & Paw Reviews 

Haven’t received my dog tag. Have emailed with no response.
After first email I got a dispatch notification but it’s been saying awaiting item for over a week now.
Not sure if a legit company but avoid absolute terrible service.

Ordered placed in may, no tag, no response to any emails. Avoid

Never received my silicon dog tag
Reached out to support and got no response
Highly recommend another trader like messipup who supplied tag in 2 working days
Raised chargeback via bank and recieved a refund
Would rate 0 stars if possible as they are still advertising on social media

EDIT: Now arrived. Lovely quality as ever. Still no response to emails/acknowledgement. Added 2 stars as they really are lovely tags - just a shame about the lead time/lack of contact.

Not received, no response to emails. Reported to Shopify. They’re still paying for sponsored ads on Facebook so still trying to pull sales in.

Such a shame as we have had a tag from them previously and it is lovely quality!

UPDATE: item received and quality is good, but I would still urge you not to use this company given the lack of communication and extremely slow service.

I’d urge you not to order from this company. I placed an order nearly 2 months ago and it still hasn’t arrived, with no responses to my emails asking for updates. I received an email to say the item was dispatched exactly a month ago, but still nothing received. They look legit online but I’m not sure what’s going on with this company, something feels off.

Do not buy from this company.

I ordered two tags, for over a month I had zero communication from them, I emailed to cancel the order several times as I had made the tags elsewhere (I needed them immediately by then). They never replied to any of my email. It wasn't until I raised a claim with my ban to try to get the money back that two weeks after, suddenly my order got shipped.

Shit company. Shame as the tags are ok... If you get them.

* Item eventually received, after 4 weeks and quality is really good. Shame about long wait and poor communication. Additional info: since posting the company have emailed to say dispatched, 7 days later Royal Mail still awaiting item…very odd, Will I ever receive this? This company does not respond to emails! I ordered an item on 20th May and still waiting! Will be raising a dispute through my bank if they do not respond within next couple of working days.
Disappointing service, not sure if they are incompetent or deliberately misleading customers?

My order from April 20th hasn't arrived yet. No one is replying to my emails or when I fill in the contact form.

I’ve contact my bank to dispute the payment and advise others in the same position as me to do the same.

My order from 13 May is yet to be dispatched. No communication from seller despite my daily emails asking for an update. Wish I had read the reviews before ordering!!

Unfortunately, my order of the 7th May has not arrived. I have reached out to the company via email and social media and received no response. I have checked the website and there is a statement saying orders are taking 1 to 2 weeks to dispatch but even so I should have received my order by now. Very disappointed in the lack of communication from customer service. Totally regret not reading the reviews or checking Facebook before ordering. My recommendation would be avoid as so many others have already said.

AVOID AVOID AVOID!!! Wish I had read the Trust Pilot reviews! Goods never showed up and no response from company.

Do not buy from them! I wish I’d read the reviews before I placed my order but it’s been 3 weeks and my order hasn’t been shipped. I’ve requested a refund 3 times via customer service and had no response.

Would give -10 stars if I could and wish had checked reviews before ordering. Absolute shambles! Like so many others, goods never turned up and no response from the company. AVOID AT ALL COSTS AND DO NOT ORDER FROM THEM!!!

This is a scam, avoid at all costs. Exact same experience as others.

AVOID - Do not use this company - like many others I have been scammed! Website looks professional and their products looked quality. I should have read the trust pilot reviews before ordering. Placed an order for a silicone dog tag on the 18th April, and despite several emails - none of which they responded to, I have still not received the goods paid for. I received an email on 6 May saying they had dispatched my order, however until this day, when I check the tracking number with Royal Mail it states they have been advised that a package has been sent to them however they have not yet received it!! I have now started a claim via my bank. If there was an option to leave no stars I would have

If I could rate no stars, I'd do it. I've waited 4 weeks for item. Emailed three times and no reply, so I've reported them for fraud to my bank.DO NOT USE!

Looks like my experience is the same as many others. I placed an order for 2 tags 3 weeks ago. 2 weeks ago i got notification it had been despatched and a Royal Mail tracking number, but the item has not yet been recevied by royal mail. I've sent them 2 messages and no response. I'm going to try a recharge on my credit card for goods not received.
It's a shame as I really wanted their tags, and this was a test order before I placed a much bigger order.
Nevermind, they won't be getting any more business from me.

I hate to leave a bad review but I like many others have not received the items ordered and had no replies to emails either directly or on social media
PLEASE DO NOT ORDER FROM THIS WEBSITE AS YOU WILL NEVER RECEIVE YOUR ORDER.

I have edited my review as my tag has turned up almost 2 months after ordering it and still no contact from the company - fingers crossed everyone missing tags receives them soon

Had email advising order had been posted using Royal Mail 24 hour over a week ago. Customer service is non existant. No response to emails and no other way of contacting the company. DO NOT USE THIS COMPANY!

Item still not arrived after 12 days.

Sent 3 emails without a response.

Would not use again

Avoid i