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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the overall user experience enjoyable and comfortable. Many people highlight the excellent customer service, appreciating the clear communication and support received throughout their interactions. However, some customers expressed dissatisfaction with the pricing, finding it unclear or feeling that certain expectations regarding future services were not met, leading to disappointment.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers express excitement for new... See more

Service

Clients share ambiguous opinions on service. Many reviewers report feeling pressured into signing contracts... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, kind, and... See more

Price

Consumers find the pricing to be a significant source of dissatisfaction. Many reviewers report being... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke to the great gentleman Paolo Garcia and he gave some perfect advice about modelling agencies and which ones to further my amazing modelling career with as an aspiring male model. I canno... See more

Company replied

Rated 5 out of 5 stars

I’m really excited to take the step toward a completely new experience in my life. It’s definitely outside my comfort zone, so it feels a little scary, but I already feel welcomed and supported by Pau... See more

Rated 5 out of 5 stars

I really enjoyed my experience at TS studios. Fantastic people, very professional. Make up lady did amazing job with makeup and hair also photographer did great service 👏 Made me feel welcome and rel... See more

Company replied


Company details

  1. Photography Studio

Written by the company

TS Studios is an award-winning photographic studio with locations in London, Camden and Manchester,. We know that entering the modelling and entertainment industry can be tough, and we’re here to make it easier for aspiring models. Our team is composed of accredited professionals with extensive experience in the fashion and modelling industry. They bring a wealth of knowledge and expertise, having worked with top brands and renowned figures. This experience allows us to provide you with the highest standard of support and guidance. At TS Studios, we are committed to helping you create an impressive and versatile portfolio that meets industry standards. Our photographers, stylists, and makeup artists work together to ensure you look your best, while our career advisors offer invaluable insights to help you navigate the industry. We provide comprehensive portfolio services, including Z Cards and eFolios, to help you stand out at networking events and auditions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Initial conversation was very interesting.

I haven't had my experience at their London studio yet but I can tell, just from speaking with Paulo on the phone, they are a professional outfit and very flexible. Paulo was willing to -pencil- me in for a session at the London studio based on my keen interest. Amazing! Thank you Paulo and New Look Talent.

October 16, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you! We’re delighted to hear that Paulo was able to make you feel supported and welcomed over the phone.

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Rated 5 out of 5 stars

Consultation Call

Paulo was so friendly, whilst being professional.
He thoroughly explained the whole process, from start to finish.
Can’t wait to rekindle my modelling career!
Cheers Paulo

October 15, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We’re delighted Paulo was able to assist and make the process smooth for you. We look forward to welcoming you at our London studio and helping you take the next steps in your modelling journey!

Rated 5 out of 5 stars

Had a conversation with Paulo Garcia on…

Had a conversation with Paulo Garcia on phone and he gave me all the details about the photoshoot. He was lively during our chat on the phone and really gave me all the information needed and about the booking. I am really looking forward to meet him and his team in person on November 3 for my booked photoshoot!!

October 14, 2025
Unprompted review
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Reply from Ts Studios

Thank you for your kind words! We’re glad Paulo was able to provide all the information you needed and make the process enjoyable. We look forward to welcoming you to the studio on November 3

Rated 4 out of 5 stars

Very nice phone call

Very nice phone call, steps were very well explained and was friendly.

October 15, 2025
Unprompted review
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Reply from Ts Studios

Thank you! We’re glad you found the call friendly and informative.

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Rated 5 out of 5 stars

Great experience

Good experience so far. Paulo was great! Helpful, friendly and informative. I’m looking forward to the shoot :)

October 14, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your lovely feedback! We’re happy to hear Paulo made your experience enjoyable and informative. We can’t wait to welcome you to your shoot!

Rated 5 out of 5 stars

Very professional and easy to talk to

Very professional and easy to talk to, great service and Paulo on the phone is cheery and friendly.

October 14, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We’re delighted to hear you found the service professional and that Paulo made a great impression with his friendly attitude.

Rated 5 out of 5 stars

Hello I have spoken to paulo he is…

Hello I have spoken to paulo he is really kind and helpful. Unfortunately my kids only one so I will be getting in contact when she’s three years old.

October 13, 2025
Unprompted review
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Reply from Ts Studios

Thank you for your message! We’re so glad to hear Paulo was kind and helpful. That sounds like a great plan — we’ll look forward to hearing from you again when your little one is three.

Rated 5 out of 5 stars

Paulo was great

Paulo was great, very friendly and helpful and provided all of the information required. Really looking forward to meeting him and getting an opportunity to work with the team.

October 10, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We’re delighted to hear Paulo made a great impression and provided everything you needed. We’re looking forward to meeting you soon and welcoming you to the studio!

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Rated 5 out of 5 stars

My experience was great the person on the phone

My experience was great the person on the phone was really helpful and kind and told me all the information I needed to know!

October 10, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your lovely feedback! We’re so pleased to hear you had a great experience and that our team was helpful and informative. We look forward to seeing you soon!

Rated 5 out of 5 stars

I chatted with Paulo and

I chatted with Paulo and, even though I didn’t need his services, he was still super helpful. He gave me great advice and even shared some agencies for me to apply to, which really helped me get on the right track.

October 9, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We're really glad to hear that Paulo was able to offer helpful advice and point you in the right direction, even without needing our services. He’ll be delighted to know he made such a positive impression!

Rated 5 out of 5 stars

Just spoken to Paulo he helped me…

Just spoken to Paulo he helped me massively booking my first shoot made me fell at ease about the whole new situation and I can’t wait for my shoot on the 25 th October

October 9, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your lovely feedback! We’re so pleased to hear that Paulo made you feel comfortable and confident about your upcoming shoot. We can’t wait to welcome you on the 25th of October — you’re going to have a fantastic experience!

Rated 5 out of 5 stars

Nice customer service experience

Nice customer service experience.
I spoke to Paulo, and he was great!
Happy to have my photo shoot soon !

October 8, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We’re delighted to hear that you had a great experience speaking with Paulo. We look forward to seeing you soon for your photoshoot — it’s going to be an amazing day!

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Rated 5 out of 5 stars

Paulo - Great experience

I had a phone call with Paulo was incredibly helpful in getting everything organised. He explained the process clearly, made sure I understood each step. Would definitely recommend to anyone looking to start their modelling journey!

October 8, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your lovely feedback! We’re thrilled to hear that Paulo was so helpful and made everything clear and easy to understand. We really appreciate your recommendation and can’t wait to support you on your modelling journey!

Rated 5 out of 5 stars

An honest feed back from Paulo in that…

An honest feed back from Paulo in that we had a portfolio from a previous shoot and didn’t want us wasting money. Kindly shared some agency links and wished us all the best. Daryl

October 8, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for sharing your experience, Daryl! We’re glad Paulo could offer honest advice and guidance, and it’s great to hear he pointed you towards helpful agency links. We wish you all the best in your modelling journey!

Rated 5 out of 5 stars

Excellent

Paulo was very friendly and did a great job at explaining things to me. I look forward to being able to work with him.

October 8, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We’re glad Paulo was friendly and helpful, and we appreciate your enthusiasm. Wishing you all the best as you move forward!

Rated 5 out of 5 stars

Paolo was amazing

Was contacted today by Paolo who was so helpful and positive towards me especially as I am going through a difficult time in my life. He gave me the confidence to feel like I am worth something and I booked to go to an initial day. I am very grateful to him.

October 7, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for sharing this! We’re so glad Paulo could be supportive and help boost your confidence. Wishing you all the best on your journey with us!

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Rated 4 out of 5 stars

Was great help to me

Was great help to me , haven’t finished the process yet but very reassuring.

October 6, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you! We’re glad Paulo was able to provide reassurance and support. Wishing you the best as you continue the process!

Rated 1 out of 5 stars

Scam


I would not recommend TS Studios. My experience was very disappointing. I was told during the sales process that I would be able to quickly recover my costs through modelling jobs, but this has not been the case. Instead, I was pressured into signing a contract on the same day without the chance to properly think it through.

The package was extremely expensive for what I actually received, and once I left the studio I was told the agreement was non-cancellable, leaving me stuck paying for something that has provided no real value. Communication since then has been poor, and I feel misled about what was promised compared to what was delivered.

In my opinion, the business model is designed to lock people into contracts rather than genuinely help them move forward in the modelling industry. If you are considering them, I would strongly advise you to do thorough research first and be very cautious before committing to anything.

August 22, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

We must state clearly that referring to our company as a “scam” is wholly inaccurate and misleading. We are a fully compliant business and ensure all clients are provided with transparent information before any commitment is made.

In the modelling and creative industries, it is important to understand that things may not always go your way at the start. Rejections, slow progress, and setbacks are a natural part of building a career. For this reason, it is vital to remain professional at all times, even if outcomes are not immediate.

Abusive language or defamatory claims only place everyone on the back foot and do nothing to help resolve concerns. Our staff work hard to treat all clients respectfully, and we expect the same courtesy in return.

We remain committed to providing a professional and supportive service to those pursuing opportunities in this competitive industry.

Rated 5 out of 5 stars

Excellent service

Kim was fantastic, very professional and upfront. The information was clear and I could make an informed decision before even the shoot started. Thanks again.

September 28, 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your feedback. We’re glad Kim was able to provide clear information and help you make an informed decision. We appreciate your kind words and support!

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