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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that products arrive promptly and as advertised. Many people also praise the overall service, describing it as helpful and efficient, especially when issues arise. Consumers are particularly satisfied with the ease of use and suitability of the phones for their intended purposes, often for elderly relatives or as basic alternatives to smartphones. However, some customers were dissatisfied with specific aspects of the product, such as the internal memory of refurbished phones being less than advertised, or issues with battery life and charging. A few other people also felt that certain design elements, like font choices or button contrast, were not ideal for users with visual impairments. There were also occasional reports of difficulty with customer service regarding repairs and replacements.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, highlighting good... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the phone's simplicity and ease of... See more

Quality

Clients share ambiguous opinions on quality. Some reviewers praise the quality, describing phones as very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people... See more

Company replied

Rated 4 out of 5 stars

The delivery was on time and the product lived up to expectations. However, because it was a refurbished phone, it was not made clear that the internal memory was half of the model that was advert... See more

Company replied

Rated 4 out of 5 stars

On my Experience so far I am very happy with my purchase. If the Operating Instructions booklet had been better I would give you 5*. I will Review again after Using it More.... See more

Rated 5 out of 5 stars

I bought the TT970 for my 11 year old son now he's started secondary school. We didn't want to give him a full smart phone but wanted him to be able to have access to WhatsApp so he can stay in touch... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Phone and Internet Service

Written by the company

Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.


Contact info

4.2

Great

TrustScore 4 out of 5

602 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The phone was great for my elderly…

The phone was great for my elderly father. Easy to setup. However the battery stopped charging after only a couple of months. Tried charging at home but nothing worked. Didn’t want to risk another battery failing so the phone is now sat on my desk not being used. A shame really because it gave my Dad contact with me when I couldn’t visit.

April 22, 2025
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Reply from TTfone

We’re sorry to hear about the issue with the battery. Please accept our sincere apologies for the inconvenience. Could you kindly let us know the model number of your TTfone so we can look into this and assist you further?

— TTfone Team

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Rated 2 out of 5 stars

Whatsapp issues

Unfortunately Whatsapp *will* stop working on this phone after about a week for you. It's something to do with security on Meta's end but whatever version of Android the TT 280 is on fails a check after about a week. I wish I had known this sooner.

September 24, 2025
Rated 5 out of 5 stars

gREAT AND vERY fAST dELIVERY

gREAT AND vERY fAST dELIVERY

September 24, 2025
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Reply from TTfone

Thank you for your kind review! We’re delighted to hear that your order arrived quickly and that you’re happy with our service.

-TTfone Team.

Rated 3 out of 5 stars

Not really easy to set up very old tech

Not easy to swap data even though it's supposed to have Bluetooth could not copy address book the large phone chip a nightmare to fit not impressed

September 23, 2025
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Reply from TTfone

Thank you for your feedback. We’re sorry to hear you experienced difficulties setting up your phone. Could you please let us know which TTfone model you are using so that we can assist you further with transferring data and fitting the SIM card?

— TTfone Team

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Rated 5 out of 5 stars

Honest traditional phones.

I needed 8 emergency phones for DofE expeditions that were simple, sturdy and functional for the purpose phones were originally designed for. No frills, no fancies just honest and basic. They do the job perfectly.

September 23, 2025
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Reply from TTfone

Thank you for your review. We’re delighted to hear the phones met your needs for the expeditions and that their simplicity and reliability proved useful.

— TTfone Team

Rated 5 out of 5 stars

great phone for kids too

I bought the TT970 for my 11 year old son now he's started secondary school. We didn't want to give him a full smart phone but wanted him to be able to have access to WhatsApp so he can stay in touch with friendship groups. The phone turned out to be absolutely perfect in this regard. It's not a seductive or compelling screen so he doesn't spend any time on it, but it has all the functionality he needs to stay in touch with friends. With a lot of schools banning smartphones and a lot of parents trying to uphold smartphone free childhood I highly recommend this phone as an alternative. TTfone should be marketing this phone for this use as well - there are a lot of parents who would be very interested in it.

September 19, 2025
Unprompted review
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Reply from TTfone

Thank you for your wonderful review. We’re delighted the TT970 has been the perfect choice for your son and that it helps him stay connected in a safe and simple way. Your suggestion about marketing it for kids is greatly appreciated—we’ll definitely keep it in mind.

— TTfone Team

Rated 5 out of 5 stars

Great phone

Great phone, fast delivery, well packaged, very happy!

March 31, 2025
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Reply from TTfone

Thank you for your kind review. We’re delighted to hear you’re happy with the phone and our service.

— TTfone Team

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Rated 5 out of 5 stars

I was looking for a basic phone

I was looking for a basic phone, easy to use, for an elderly relative. The TT100 fitted the bill, especially with its cradle charger.
There was a problem with the first phone, which had very poor battery life. TTfone could not have been more helpful and I had a replacement phone within a few days.
1 or 2 quibbles with the operation of the phone; ring tone settings are a bit hard to find and probably over-complicated for basic use. Screen unlock brings up an 'empty' error message sometimes. The instructions don't cover all the phone's features.
For a basic phone it seems fine.

August 22, 2025
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Reply from TTfone

Thank you for your detailed feedback and for choosing the TT100. We’re glad our team could quickly provide a replacement.

We appreciate your notes on the ringtone settings and screen unlock message and will pass them on to help improve the user experience. It’s great to know the phone meets your needs for a simple, easy-to-use device.

Thank you again for your review.

—TTfone Team

Rated 5 out of 5 stars

Impressed with TTfones Excellent Customer Service

Dear TTfone
I thought I should take a moment to say a HUGE THANK YOU for resolving the issue that Mr H had with his phone that I assisted him with. The replacement phone is working well and a 32Gb SDcard has been installed to expand capability. Too often people complain but never take the the time to recognise when a company has exceeded expectations. Yes it would have been better, for you as a supplier and "us" as a customer, not to have had any issue with the phone. Sometimes, things just go wrong. What defines GREAT COMPANIES from the crowd is HOW, when things go wrong, they correct and deal with the imperfect issues in life we all face. I have been thoroughly impressed with the dealings I have had with TTfone and how you have dealt with this issue.
I think you should be very proud of yourselves and I wish your company further market success in the future as caring companies, like yours, deserve to prosper.
Thank you again

September 8, 2025
Unprompted review
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Reply from TTfone

Thank you for your thoughtful review. We’re so pleased the replacement phone is working well and truly appreciate your kind words about our customer service.

— TTfone Team

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Rated 5 out of 5 stars

Fast response to order

Fast response to order. Good quality phone case

August 21, 2025
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Reply from TTfone

Thank you for your review. We’re glad you were pleased with the quick service and the quality of the phone case.

— TTfone Team

Rated 5 out of 5 stars

Excellent service.

The item was received well packed within 48 hours of ordering, hence the 5 stars for excellent service.

July 29, 2025
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Reply from TTfone

Thank you for your 5-star review. We’re delighted to hear you were pleased with the quick delivery and service.

— TTfone Team

Rated 3 out of 5 stars

Not bad but could be better

Great little phone, but screen is too blurry for those with limited sight and the unavailable lanyard for this phone is not helpful.

July 30, 2025
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Reply from TTfone

Thank you for your feedback. We’re pleased to hear you like the phone, and we appreciate your comments regarding the screen and lanyard. Your suggestions are valuable and will be taken into account for future improvements.

— TTfone Team

Rated 5 out of 5 stars

Exceptional experience from start to finish

I recently bought a TTFone T280 directly from TTFone having spent a lot of time researching which handset(s) would meet my needs.

Firstly the website is well laid out, making selecting a phone easy. I like that there is a range of purchase options to suit the individuals requirements (charging cable only/with 3 pin adaptor/with charging dock)

There was a pre-launch offering place so I managed to get the phone for 59.99 instead of the RRP of 79.99. I paid for express shipping so the total price was closer to 64.00.

I used the websites chat feature a few times ahead of purchase and the agent(s) responded quickly and answered all my questions regarding availability and shipping. They also advised that a case for the phone was soon to be available and offered to alert me as soon as it was.

I expected a 2-3 day wait for the handset as I ordered it at 4pm vs before 2pm for next day delivery. Imagine my surprise when not an hour later I received an email from Royal Mail with a tracking number advising me my phone would be with me the NEXT DAY!

When the phone arrived I was immediately convinced I'd made the right descision. This isn't the phone I'd give my wife, she's very savvy with these sort of things where as I prefer a more simple phone in the traditional candy bar form. I was taken aback by the build quality and overall look and feel of the phone.

Features I love

- Candy bar format with numerical keypad
- Android Go allowing for app dowloads, email and browsing (YouTube on the bus ride to work is a real treat)
- USB-C! As a long time feature phone user, the addition of a USB-C input alone would have made this worth the purchase price. No more packing a Micro-USB lead everytime I go out, I now have one cable for my tablet, phone and Bluetooth headphones. Pop a decent powerbank in your bag and you're all set for an adventure!
- WiFi hotspot. Again, this feature alone makes the phone game changer. I can now connect my tablet to my phone and watch Youtube, download apps etc. And send email on a larger screen.
-Touchscreen. This is a mixed bag. I miss T9 predictive text however am getting used to how the touchscreen and keypad work together.
Font and rear camera(s) - I'm loving using Messanger to video call my wife on break, the upgrade from a VGA camera to a megapixel one is again a game changer for a feature phone.

You can probably already tell I love my new phone! Would this suit a poweruser? No, and I feel it is perhaps a departure for TTFone in that as a seniors phone it is perhaps a little too smart.

For the growing sect of users looking to downgrade from IOS or Samsung handsets and spend ore time in the real world then this is then this handset is the perfect balance of dumb and smart. I'd say this is the "Golidlocks" of phones for this user group.

I would not hesitate to recommend TTFone to a friend or colleague. The buying process from start to finish as excellent. The delivered item exceeded my expectations and I'm confident that if any issues ever do arise I', an email or phone call away from getting help or support.

A+ 10/10 All around.

July 30, 2025
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Reply from TTfone

Thank you for such a detailed and thoughtful review. We’re delighted to hear the TTfone T280 has exceeded your expectations and that you’re enjoying its balance of simplicity and smart features. Your kind words about our service mean a great deal, and we truly appreciate your recommendation.

— TTfone Team

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Rated 1 out of 5 stars

Phone not working

Phone not working, waited 4 days so for the returns note to send back for a replacement

July 31, 2025
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Reply from TTfone

We’re sorry to hear about your experience. Upon checking, we can confirm that you contacted us on 8 August 2025 and a return case was created. The return details were sent at that time, but they may have gone to your spam or junk folder. We have since re-sent the return details — please check your email (including your spam/junk folder) to ensure you’ve received them.

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