While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that products arrive promptly and as advertised. Many people also praise the overall service, describing it as helpful and efficient, especially when issues arise. Consumers are particularly satisfied with the ease of use and suitability of the phones for their intended purposes, often for elderly relatives or as basic alternatives to smartphones. However, some customers were dissatisfied with specific aspects of the product, such as the internal memory of refurbished phones being less than advertised, or issues with battery life and charging. A few other people also felt that certain design elements, like font choices or button contrast, were not ideal for users with visual impairments. There were also occasional reports of difficulty with customer service regarding repairs and replacements.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, highlighting good... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the phone's simplicity and ease of... See more

Quality

Clients share ambiguous opinions on quality. Some reviewers praise the quality, describing phones as very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people... See more

Company replied

Rated 4 out of 5 stars

The delivery was on time and the product lived up to expectations. However, because it was a refurbished phone, it was not made clear that the internal memory was half of the model that was advert... See more

Company replied

Rated 4 out of 5 stars

On my Experience so far I am very happy with my purchase. If the Operating Instructions booklet had been better I would give you 5*. I will Review again after Using it More.... See more

Rated 5 out of 5 stars

I bought the TT970 for my 11 year old son now he's started secondary school. We didn't want to give him a full smart phone but wanted him to be able to have access to WhatsApp so he can stay in touch... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Phone and Internet Service

Written by the company

Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.


Contact info

4.2

Great

TrustScore 4 out of 5

602 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 4 out of 5 stars

An easy basic phone but I find the…

An easy basic phone but I find the sound a little tinny. This phone bought for someone with memory issues so I could have done without missed call feature and answer phone as they just cause confusion have managed to turn both off.

July 4, 2025
Rated 5 out of 5 stars

The phone was sent promptly so no…

The phone was sent promptly so no problem but the user manual was a bit hard to understand. I am 79 yrs old and didn’t even know how to use the phone by flicking the screen sideways. I went into a tech shop to get some help. These manuals assume you know but that’s what they’re for, to teach.

July 7, 2025
Advertisement
Rated 5 out of 5 stars

Good basic phone

Good basic phone. Big buttons. I bought this for my (80 y/o) Mum. Interface is similar to a Nokia 6210, just missing the snake game. Battery life is about 5 days. Earpiece speaker is OK, mic is good. Camera is not good, super basic. You can install a micro sd card the ROM is small.
You are not buying this phone for looks, you are quite possibly buying as it is cheap & is brilliant for your elderly parents.

June 19, 2025
Rated 4 out of 5 stars

Easy to order and fast delivery

I ordered a TT970 phone from the website. The transaction was easy and the order was shipped the same day and delivered in two days. The online video instructions were useful and a minor criticism is that the video/instructions for inserting the micro SD card weren't very clear. I almost broke the flap before realising that I needed to slide it before flipping it outwards. This small detail could have been made more apparent.
Setting up WhatsApp was also more difficult than expected. It needed to be updated on set-up but it took several attempts before I was able to do so successfully. The text size in WhatsApp is also too small, and I had expected a simplified interface, but it looks similar to the standard interface on my Android phone. I had hoped to use WhatsApp for calls, but the interface is too clunky for that to be easy.
I was also disappointed that there is no physical speaker button on the keypad, and the on-screen button is very small. This phone is for my elderly parents who prefer to use the speaker, and I have noticed that they have on occasions pressed the 'hold' button which is underneath, by mistake.
I like the convenience of the charging cradle and the fact that you can see photos/pictures of whoever's calling when the phone is closed.

June 2, 2025
Advertisement
Rated 1 out of 5 stars

Buyer beware. Do not use these people.

Order placed for TTfone TT140 Red Flip Folding Phone on 30/5/25. Phone received but the battery would not charge, so the phone was faulty in some way. Tried to contact them at their email address. No reply. Returned the phone by post on 9/6/25. Emailed again, no reply. Tried to contact TTfone on 19/6/25 at 0330-333-0819. All operators busy!! It's a scam. TTfone sends out dud kit, and you forget getting in touch with them and a refund.

May 30, 2025
Rated 1 out of 5 stars

useless phone useless service

i bought there tt970 phone because i wanted it for the internet and whattsapp now beginning to wish i had never seen the load of chinese rubbish i cannot connect to the internet wich means no whatsapp cant even set the clock and customer service is about as useful as a ashtray on a motorbike the only thing i have not tried is throwing the load of rubbish in the bin but that is where it is going to end up £100 down the drain

June 14, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look