Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people... See more
Company replied
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Review summary
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Based on these reviews
The delivery was on time and the product lived up to expectations. However, because it was a refurbished phone, it was not made clear that the internal memory was half of the model that was advert... See more
Company replied
On my Experience so far I am very happy with my purchase. If the Operating Instructions booklet had been better I would give you 5*. I will Review again after Using it More.... See more
I bought the TT970 for my 11 year old son now he's started secondary school. We didn't want to give him a full smart phone but wanted him to be able to have access to WhatsApp so he can stay in touch... See more
Company replied
Company details
Written by the company
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
Contact info
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , United Kingdom
- 03303330819
- info@ttfone.com
- ttfone.com
4.2
Great
602 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service and excellent products
May 3, 2025
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Phone was not compatible with the SIM…
Phone was not compatible with the SIM card I intended to put in for an overseas number. I returned it and have been refunded.
April 19, 2025
Very good phone for older persons
March 27, 2025
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Excellent brand
The website is very straight forward to use, the menus are well organised and simple to navigate. The purchase was easy to make, and the item was shipped very quickly. Any questions I've had have been answered very quickly.
March 28, 2025
Flimsy phone. Got a refund
After a faulty, flimsy phone purchase - Dealing with customer support was confusing and not consistent. 1 member if staff emailed to state damage cause wouldn't be refunded, other rep asked us to return phone for full refund. Of course I responded to that one, and all duly refunded. Thank you.
Phone was so basic, that attempting to put sim card in damaged the sim holder so unable to be fixed. The phone is designed for those with less dexterity, so that didn't bode well.
March 26, 2025
Reply from TTfone
Dear Liza,
Thank you for sharing your feedback with us.
We sincerely regret the inconvenience you experienced with both the product and our customer support process.
We understand how frustrating and confusing it must have been to receive conflicting information regarding your return and refund. Clear and consistent communication is a priority for us, and we will be addressing this internally to ensure this will not happen again.
As for the phone, we are deeply sorry to hear about the issues with its design and durability. We will be passing your comments to our product development team to evaluate and improve our designs in line with customer needs.
We truly value your feedback, as it helps us identify areas where we can do better.
Thank you!
Iris - TTfone
Phone arrived quickly and was easy to…
Phone arrived quickly and was easy to set up and use. the choice of sim card meant I could stay with 02 and keep my old number which was a real bonus. Volume is great as my old phone was "quiet" even on the highest setting. Soft keys, large number and letter keys, easy to see. I chose their optional SD card as the phone has a camera.
March 31, 2025
Faulty TT850 Phones
Faulty TT850 Phones
1st phone received - the battery was faulty, whole package had to be returned.
2nd phone received the SIM contact slot didn't work - whole package had to be returned
March 5, 2025
Reply from TTfone
Hi Keith,
Appreciate your feedback. We are sorry to hear about the issues you encountered with your TT850 phones. We can confirm that a replacement was processed for the first return, and upon the second return, a full refund was issued.
We sincerely apologise for any inconvenience caused. Your experience is important to us, and your comments have been passed on to our quality control team to help us improve. If you need any further assistance, please feel free to reach out anytime!
Jona - TTfone
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when the part came was not the same as…
when the part came was not the same as on your web site
March 21, 2025
Reply from TTfone
Hi David,
Thank you for your feedback. We're sorry to hear that the part you received was not as expected. We always aim to ensure our website images and descriptions are accurate, and we appreciate you bringing this to our attention.
If you haven't already, please get in touch with our customer service team — we'd be happy to assist you further.
All the best!
Jona - TTfone
Disappointment after Disappointment
Does not have the Portuguese language or portuguese special characters for writing.
Cannot install basic apps from aptoide.
Sound quality is terrible.
Screen light is painful on the eyes.
Then an unfortunate circumstance is that whatsapp desktop (to have it on your computer) requires the phone to scan a QR code, and TTFone's camera is so bad that it cannot scan the QR code properly. So I could not setup whatsapp on the computer.
I'm very disappointed with this phone.
March 21, 2025
Reply from TTfone
Hi Luis,
Thank you for taking the time to share your feedback. We’re sorry to hear that the TT970 did not meet your expectations.
Regarding language support, the TT970 currently offers English, French, Spanish, German, Italian, Polish, and Arabic, as stated in the product description. Unfortunately, Portuguese is not available on this model, and we sincerely apologise if this was not clear before your purchase.
As the TT970 is designed primarily as a simplified Android phone with large buttons and an easy-to-use menu, it does have some limitations with app compatibility, camera quality, and screen features. We appreciate you highlighting these points, and your feedback will be shared with our product development team to help improve future models with a focus on these areas.
If you would like to explore a return, our customer service team would be happy to assist you. We appreciate your interest in TTfone and sharing your feedback.
All the best!
Jona - TTfone
Unfortunately
Unfortunately, the phone I received had two major flaws:
1) when the call comes through and you answer you cannot hear the person on the other end.
I discovered it only works on loudspeaker ?
Not much of a private conversation.
2) once you charge the battery it dips below 75% after 15 minutes even though you have not taken any calls or even used the phone.
I had to send it straight back and purchase from Argos as my son needs a basic handset that works.
I know they have received the phone several days ago given it was tracked, I am hoping the refund comes through.
March 3, 2025
Reply from TTfone
Hi Abdul,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with the phone.
The problems you described with the call audio, hands-free/H-free is optional. When receiving a call simply press the Green button key to answer it.
Do not select hands-free/H-free on the screen as this switches from handheld to loudspeaker mode. As for the battery performance this certainly not what we expect from our products, and we completely understand your disappointment.
As for the return, we can confirm that we received the return item and your refund was issued on 24th March. It should appear in your account shortly, depending on your payment provider.
We truly appreciate your feedback as it helps us improve our products and service. If you need any further assistance, please feel free to reach out anytime with our customer support.
All the best!
Jona - TTfone
I had the old TTfone
I had the old TTfone that i liked
So when i saw this new one i thought
i would upgade
I'ts much better and still easy to use
March 3, 2025
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Superb phone for doing the needy stuff…
Superb phone for doing the needy stuff , dont need a smart phone that needs to be charged every day, bought one for myself and my wife , she's as happy as larry
March 3, 2025
Getting help quickly
I had a problem with my new microSD memory card i.e the phone did not register it and I kept getting the message 'phone not enough space'. I did a quick online chat and then sent my message through as well. I had a reply within 20 minutes (even after closing hours) as well as a useful installation video.
Great customer service and a very happy customer!
February 24, 2025
Thank you TTfone!
The product I needed was easy to order and was delivered promptly to my satisfaction.
February 21, 2025
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Phone sale was processed very quickly…
Phone sale was processed very quickly and product delivered promptly.
March 1, 2025
Good basic product for the price
Website gave clear details of products, used discount code, product arrived quickly and was as described.
February 17, 2025
Just good service and product
February 25, 2025
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