Everything was organized perfectly well and on time. Hotel recommendation was perfect and matching on what we need! Directly on the beach, with lots of activities, room access to pool was great conven... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've just booked another holiday with Tui at meadowhall Sheffield and what a very helpful young man Mathew was.He was so thoughtful and understanding and explained in detail all the queries I... See more
Company replied
Called into Tui at Meadowhall on Sunday 11/05/2025. Georgia was up out of her chair immediately to greet us and offered us drinks. We explained we were interested in a multi centre holiday to Thail... See more
Company replied
Unfortunately this was the worst hotel we have ever stayed in. We booked through TUI and our bedroom overlooked a busy road, train line a pool full of horse manure. On the first night I got bitten a... See more
Company replied
Company details
About TUI.at
Written by the company
Ihre Vorteile für Ihren individuellen Traumurlaub:
-
Flex Tarif
Bis 15 bzw. 29 Tage vor Anreise flexibel umbuchen oder stornieren
-
TUI Vielfalt
Riesige Auswahl passend zu Ihren Wünschen
-
Bestpreisgarantie
Die gleiche Reise nirgends günstiger
-
Exklusive Deals
Täglich neue preisreduzierte Angebote
-
Erstklassiger Service
Beratung durch Reiseprofis im Service Center
Buchen Sie beim Testsieger TUI! Die Gesellschaft für Verbraucherstudien GmbH hat uns in der Kategorie "Reiseveranstalter" zum Testsieger 2024 erkoren.
Sie suchen Ruhe, Entspannung und Erholung? Sie möchten Land und seine Leute, andere Kulturen und neue Wege entdecken? TUI hat all dies im Programm. Ganz gleich, ob Strandurlaub, Rundreise, Ausflüge, Kreuzfahrten oder Flugangebote: Die Qualität der TUI ist immer an Ihrer Seite.
Nutzen Sie unsere vielseitigen Sparangebote und geben Sie sich dabei nur mit dem Besten zufrieden. Jedes Jahr vertrauen Millionen von Gästen der hervorragenden TUI Qualität. Überzeugen Sie sich auf TUI.at von erstklassigen Hotels für Ihre Reisen mit zuvorkommendem Service, bester Qualität und Exklusivität sowie hoher Gästezufriedenheit.
Contact info
Office Park 4, B.70, 1300, Wien-Flughafen, Austria
- 0800 400 202
- info@tui.at
- www.tui.at
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a lot of fun with Nino and…
We had a lot of fun with Nino and really enjoyed our week at Steigenberger Hammamet
November 1, 2026
Unprompted review
Reply from TUI.at
Dear TUI Costumer,
Thank you for your wonderful 5-star review!
We’re delighted to hear that you had so much fun and truly enjoyed your week at the Steigenberger Hammamet.
We hope you’ll look back on your holiday with many happy memories and wish you all the best for your future travels!
Best regards,
Sandra from tui.at team
Everything was perfect
Everything was perfect. What was communicated, was delivered.
November 1, 2026
Reply from TUI.at
Dear Mrs Rickova!
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that everything went perfectly and that your expectations were fully met.
We truly appreciate your positive feedback and wish you lots of excitement and anticipation for your upcoming trip!
Best regards,
Sandra from tui.at team
alles ok....
October 4, 2026
Reply from TUI.at
Liebe Sonja,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Buchung auf tui.at mit vier Sternen zu bewerten. Es freut uns, dass bei Ihrer Buchung alles gut geklappt hat.
Unser Ziel ist es, die Buchung auf tui.at möglichst einfach und angenehm zu gestalten. Daher arbeiten wir kontinuierlich daran, unsere Webseite kundenfreundlich und übersichtlich zu gestalten.
Für Ihre bevorstehende Reise wünschen wir Ihnen eine wunderschöne Zeit, viele erholsame Momente und rundum schöne Urlaubstage.
Herzliche Grüße
Sabine vom tui.at Team
Everything was organized perfectly well…
Everything was organized perfectly well and on time. Hotel recommendation was perfect and matching on what we need! Directly on the beach, with lots of activities, room access to pool was great convenience. Hotel breakfast choice for internationals should be little improved but rest was perfect!
August 31, 2026
Unprompted review
Reply from TUI.at
Dear Derin Aykut,
thank you very much for taking the time to share your experience and for awarding us 5 stars.
We are delighted to read that everything was well organized and delivered on time, and that the hotel recommendation matched your expectations so well. It is especially wonderful to hear that the beachfront location, the wide range of activities, and the direct pool access from your room contributed to an enjoyable and convenient holiday experience.
We also appreciate your comment regarding the breakfast selection. Feedback like yours is valuable, and we will be happy to pass it on to the hotel management as part of our ongoing commitment to quality and customer satisfaction.
Thank you for placing your trust in TUI. We are pleased that we could help you find a holiday that suited your needs and created many positive memories.
We hope you will look back fondly on your holiday and would be delighted to assist you again with your future travel plans.
With kind regards
Sabine from the tui.at Team
Very disappointing service from TUI
Very disappointing service from TUI – misleading description and no customer support
We booked our holiday to Grecotel Creta Palace through TUI, trusting that a well-known travel company would provide accurate information and support if problems occurred. Unfortunately, our experience was extremely disappointing.
The main issue was the room category. We booked a Superior Double Room with Sea View, based on the description and pictures provided by TUI and the hotel. The advertisement showed a beautiful sea view room, creating the clear expectation that we would receive exactly this type of accommodation. However, after arrival, we discovered that the reality was very different.
The hotel appears to advertise one attractive picture for “sea view” rooms, while in reality there are several different room categories with completely different views. Some rooms only have a very limited or obstructed view, yet they are presented under the same or very similar description. This is misleading for customers who book based on the information provided.
We complained immediately and spent a large part of our holiday trying to resolve the issue. There were three room changes, repeated discussions with reception, and contact with TUI, but we never received the room quality that we had paid for.
What was most disappointing was TUI’s response. Despite the clear difference between what was advertised and what was delivered, TUI refused to offer a reasonable compensation, refund, or even a meaningful voucher. After paying the same price as advertised, we expected TUI to take responsibility and support its customers — but instead we were left disappointed.
A travel company should not simply advertise attractive pictures and descriptions without ensuring that customers actually receive what they booked. If different room categories exist, they should be clearly explained and shown, not hidden behind one appealing picture.
After this experience, we will not book another holiday with TUI. We expected professionalism, transparency, and customer care, but unfortunately we received none of these when we needed it most.
June 25, 2026
Unprompted review
Reply from TUI.at
Sehr geehrte Frau Stanisljevic,
es tut uns leid zu lesen, dass Sie mit Ihrer Reise ins Grecotel Creta Palace sowie der gebuchten Zimmerkategorie nicht zufrieden waren und Ihre Erwartungen an den Urlaub nicht erfüllt wurden.
Wir bedauern, dass Sie vor Ort wiederholt Gespräche führen und mehrere Zimmerwechsel in Kauf nehmen mussten. Uns ist bewusst, dass dies wertvolle Urlaubszeit in Anspruch nimmt und zu Enttäuschungen führen kann.
Ergänzend möchten wir darauf hinweisen, dass die auf tui.at veröffentlichten Zimmerfotos und Beschreibungen von den jeweiligen Hotels bzw. Leistungspartnern zur Verfügung gestellt werden. Die dargestellten Bilder dienen grundsätzlich der Veranschaulichung der jeweiligen Zimmerkategorie. Aufgrund der unterschiedlichen Lage der Zimmer innerhalb einer Hotelanlage können sich Ausblick, Zimmerlage oder einzelne Merkmale auch innerhalb derselben Kategorie voneinander unterscheiden.
Da sich Ihre Rückmeldung überwiegend auf die Zimmerdarstellung, den Meerblick sowie die Gegebenheiten im Hotel bezieht, möchten wir Sie darauf aufmerksam machen, dass Hotelbewertungen direkt auf HolidayCheck veröffentlicht werden können. Die dort abgegebenen Bewertungen werden bei den jeweiligen Hotels auf tui.at eingebunden und helfen anderen Reisenden dabei, sich vor ihrer Buchung ein möglichst umfassendes Bild zu machen. Alternativ besteht auch die Möglichkeit, Ihre Erfahrungen direkt auf der Webseite des Hotels zu teilen. Dort hat das Hotelmanagement die Gelegenheit, unmittelbar auf Ihr Feedback zu reagieren und gegebenenfalls zu den angesprochenen Punkten Stellung zu nehmen.
Besonders bedauern wir, dass Ihre Erfahrungen dazu geführt haben, dass Sie eine weitere Buchung bei TUI derzeit ausschließen. Das entspricht selbstverständlich nicht unserem Anspruch an eine gelungene Reise. Auch wenn wir Ihre Enttäuschung in diesem Fall nicht ausräumen konnten, danken wir Ihnen für die offene Schilderung Ihrer Eindrücke. Rückmeldungen wie Ihre geben uns die Möglichkeit, Sachverhalte mit unseren Partnern zu besprechen und bestehende Prozesse laufend zu überprüfen.
Für Ihre zukünftigen Reisen wünschen wir Ihnen alles Gute und viele schöne Urlaubserlebnisse.
Mit herzlichen Grüßen
Sabine vom tui.at Team
Inkompetente Person in der…
Inkompetente Person in der Telefonvermittlung, 5 x aufgeleget und 11. Minuten in der Leitung gehalten geht gar nicht... besonders wenn der Urlaub Aufwerden soll !
August 28, 2026
Reply from TUI.at
Sehr geehrte Frau Arlt,
es tut uns sehr leid, dass Sie bei Ihrem telefonischen Kontakt mit uns diese Erfahrung gemacht haben. Wir können gut nachvollziehen, wie frustrierend es ist, wenn man dringend Unterstützung benötigt und es während des Anrufs zu wiederholten Verbindungsabbrüchen kommt.
Nach Rücksprache mit Ihnen konnten wir den Sachverhalt klären. Gerne möchten wir festhalten, dass Anrufe unsererseits selbstverständlich nicht absichtlich beendet werden. Gerade an Wochenenden kommt es aufgrund des hohen Anfrage- und Buchungsaufkommens leider vereinzelt vor, dass Verbindungen unterbrochen werden oder Anrufer unbeabsichtigt aus der Warteschleife fallen. Dass dies mehrfach bei Ihnen passiert ist, bedauern wir sehr.
Es freut uns, dass Ihr Anliegen mittlerweile geklärt werden konnte. Für zukünftige Anfragen stehen Ihnen neben unserer telefonischen Erreichbarkeit auch weitere Kontaktmöglichkeiten zur Verfügung:
TUI Serviceline: 0800 400 202 (kostenlos)
Ausland: +43 50 884 400
Montag bis Sonntag & Feiertage: 09:00 bis 23:00 Uhr
E-Mail: info@tui.at
Live-Chat auf tui.at
Für Ihre bevorstehende Reise wünschen wir Ihnen schon heute eine schöne und erholsame Auszeit sowie viele unvergessliche Urlaubsmomente.
Freundliche Grüße
Sabine vom tui.at Team
Reply from TUI.at
Dear Customer,
thank you for your kind feedback!
We are delighted to hear that you were satisfied with both your booking experience and the support you received.
We wish you a relaxing and unforgettable holiday.
Kind regards,
Eva
TUI.at Team
Reply from TUI.at
Sehr geehrter TUI Kunde!
Vielen Dank für Ihre langjährige Treue und Ihr positives Feedback.
Es freut uns sehr, dass Sie sich wieder für TUI entschieden haben. Ihr kurzes, aber aussagekräftiges „Always with TUI“ verstehen wir als großes Vertrauen in unsere Leistungen – dafür möchten wir uns herzlich bedanken.
Wir wünschen Ihnen schon heute viel Vorfreude auf Ihre Reise und eine wundervolle, erholsame Auszeit.
Mit herzlichen Grüßen
Sandra vom
tui.at Team
Quick and easy to handle
Quick and easy to handle. Clear informations. Promt response to handle any issue.
July 20, 2026
Reply from TUI.at
Dear Mr. Novac,
thank you for your positive feedback.
We are delighted to hear that you found our booking process quick, easy to use, and well organized. It's especially great to know that the information provided was clear and that any questions or concerns were handled promptly.
Thank you for placing your trust in us. We wish you a wonderful trip and many unforgettable holiday experiences.
Best regards,
Sandra
tui.at team
In gerenal it was good
In gerenal it was good. The food was geat. But the daily show was very boring. A disco in hotel can be very intresting for night.
July 11, 2026
Unprompted review
Reply from TUI.at
Dear TUI Customer,
thank you for taking the time to share your feedback with us.
We are pleased to hear that you had an enjoyable holiday experience overall.
Guest feedback is very important to us, as it helps both us and our hotel partners continuously improve the holiday experience.
If you receive our guest questionnaire after your return, we would greatly appreciate your participation. You are also welcome to share your hotel experience on HolidayCheck, where your review may help other travellers.
We wish you many more wonderful travel experiences and look forward to welcoming you again soon.
Best regards,
Sandra
tui.at Team
The finally paid price was the one…
The finally paid price was not the one shown in the search result. Otherwise the system was working very smoothly and it was an easy process.
July 7, 2026
Reply from TUI.at
Dear Ms. Benkovská,
Thank you for taking the time to share your experience with tui.at. We are delighted to hear that you found our booking process easy, straightforward, and smooth.
We have carefully reviewed your comment regarding the final travel price. The prices displayed on our website are always based on the specific services and travel components selected. Price differences may occur due to factors such as different flight schedules, included or non-included additional services, or varying fare conditions.
After reviewing your booking, we were able to confirm that the price charged for your selected itinerary, with an outbound flight at 6:55 PM and a return flight at 10:30 AM, corresponds exactly to the respective offer displayed on our website. Alternative travel options with different flight schedules, such as an earlier return flight at 5:45 AM, are offered at different prices. This can sometimes create the impression that the travel price has changed when comparing different itinerary options.
Should you have any questions or require assistance before, during, or after your holiday, our team will be happy to help. You can reach the TUI Service Line free of charge at 0800 400 202, from abroad at +43 50 884 400, daily from 9:00 a.m. to 11:00 p.m. Alternatively, you can contact us via info@tui.at or through our Live Chat service.
Thank you again for your feedback and for placing your trust in TUI. We wish you lots of anticipation for your upcoming trip and a wonderful, relaxing holiday.
Kind regards,
Sabine from the tui.at Team
Reply from TUI.at
Dear Mr. Kreuzer,
thanks so much for your awesome feedback!
We’re really glad to hear that you had such a great experience using our website.
It’s great to know that booking your trip felt easy and enjoyable – that’s exactly what we aim for. Your feedback truly motivates our team to keep improving.
Wishing you an amazing trip and lots of unforgettable moments – enjoy every minute of it!
Best regards,
Sandra
tui.at Team
Reply from TUI.at
Dear valued TUI Customer,
thank you very much for your kind feedback!
We are delighted to hear that you experienced the booking process as smooth and easy – exactly what we aim for.
We wish you a wonderful trip and lots of enjoyable moments ahead.
Best regards,
Sandra
tui.at Team
Meeru is a beautiful and clean resort
Meeru is a beautiful and clean resort, and everything is wonderful until you try to come back again.This upcoming trip was supposed to mark our 5th visit to Meeru Maldives. Over the years, we have visited as a couple, with our children, with extended family, and my eldest son even visited with his best friend. On our last visit, I was genuinely impressed and highly praised the management for investing in their staff by building a lovely pool and recreation area for the workers. It shows great leadership towards their team.The real reason we kept returning was our willingness to focus on the good. To be honest, during every single visit, there were small issues and things we could have complained about. However, having worked in hotel housekeeping myself in Vienna, I know exactly how demanding and exhausting hotel work is. Out of professional respect and solidarity, I always chose to ignore those mistakes. I never wanted to argue over minor details or let petty complaints ruin our family vacation. I showed them ultimate tolerance and understanding as a guest.Unfortunately, the way the reservations department and management handled our booking this time is deeply disappointing. We planned our 5th return for August (low season) to book two standard Beach Villas for 6 family members. First, our emails were ignored. Then, we were offered luxury Pool Villas for an astronomical $21,000 USD, under the claim that standard villas were unavailable. After escalating the issue to the General Manager, Mr. Ali Shifaz, and Front Office Manager, Mr. Ahmed Suzain, the standard Beach Villas suddenly became available. However, management flat out refused to extend ANY loyalty discount, demanding a full rack rate of $11,010 USD for a 10-night stay in the low season.To be absolutely clear: this is no longer about the money. I have already found the exact same standard Beach Villas available on several alternative booking websites for a total of €5,000 – €6,000. We can easily afford this trip. However, we refuse to spend our money at a place that does not appreciate our long-term loyalty, our empathy as hospitality colleagues, and all the enthusiastic recommendations we have given them over the years.While Meeru remains a lovely island, the hospitality towards multi-time returning VIP guests has completely vanished. We are deeply saddened, but we are officially taking our family vacation and our budget to another resort that values customer loyalty and treats returning guests with respect.
June 24, 2026
Unprompted review
Reply from TUI.at
Sehr geehrte TUI Kundin!
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre ausführlichen Erfahrungen mit dem Meeru Maldives Resort mit uns zu teilen.
Es freut uns sehr zu lesen, wie sehr Sie das Resort über viele Jahre hinweg geschätzt haben und welche positiven Eindrücke Sie insbesondere vom Engagement des Teams und der Anlage gewonnen haben. Gleichzeitig verstehen wir Ihre Enttäuschung über den Umgang mit Ihrer aktuellen Buchungsanfrage und die fehlende Wertschätzung Ihrer langjährigen Treue sehr gut.
Zum geschilderten Sachverhalt selbst können wir uns jedoch nicht im Detail äußern, da Trustpilot der Bewertung der Webseite tui.at dient – insbesondere in Bezug auf Benutzerfreundlichkeit und Buchbarkeit. Wir bedauern, dass Ihr Gesamteindruck auch Ihre Bewertung unseres tui.at Serviceteams beeinflusst hat. Nach unserer Überprüfung konnten wir jedoch keine entsprechende Buchung über www.tui.at feststellen. Ihren Angaben zufolge erfolgte die Kommunikation und Angebotslegung direkt mit dem Resort bzw. dessen Reservierungsabteilung.
Sollten Sie Ihre Reise über TUI gebucht haben, empfehlen wir Ihnen, unser Reklamationsformular zu nutzen. Bitte verwenden Sie dafür unser Online-Reklamationsformular: https://www.tui.at/service-kontakt/reklamation/
Ihre Beschwerde wird dort direkt an den TUI Kundenservice zur weiteren Prüfung und Bearbeitung übermittelt.
Ihre Rückmeldung nehmen wir dennoch sehr ernst, da sie zeigt, wie wichtig ein wertschätzender und transparenter Umgang mit treuen Gästen ist. Genau solche Erfahrungen sind entscheidend für die Weiterentwicklung unserer Partner und Angebote.
Wir wünschen Ihnen für Ihre zukünftigen Reiseplanungen schöne Urlaubserlebnisse und hoffen, dass Sie dabei auf Angebote stoßen, die Ihre Erwartungen voll und ganz erfüllen.
Mit freundlichen Grüßen
Sandra vom
tui.at Team
was ok.
was ok.
one time they made the flight back 3 hours earlier.
that was not cool and they did not want to talk to me about it. They did not give obligingness.
One other time they informed us upfront that there is a building site next to our hotel and we have the chance to talk to TUI about it. That was very friendly.
June 22, 2025
Reply from TUI.at
Dear TUI Guest,
Thank you very much for your feedback and for taking the time to share your experience with us.
We are sorry to read that the change to your flight times caused you inconvenience. We fully understand how disappointing this can be, especially when you have deliberately chosen a specific departure time. Please note, however, that flight times are always subject to change. During the booking process, we clearly point out in several places that the times shown are planned times and may still change within the legal and contractual framework.
Adjustments to flight schedules are not made by TUI itself, but exclusively by the operating airlines. Such changes may become necessary for various reasons, for example due to flight schedule adjustments, operational requirements of the airline, or external factors.
We are therefore all the more pleased that you appreciated the early information about the construction site next to your hotel and that you were able to discuss this matter with TUI. In such situations, it is very important to us to work together with our guests to find a satisfactory solution.
Should you have any further questions or require assistance, please do not hesitate to contact us at any time. We wish you continued enjoyment in planning your holidays and lots of anticipation.
Kind regards,
Sabine
from the tui.at team
Rebbecca was amazing and a breath of…
Rebbecca was amazing and a breath of fresh air .... no hard sale just a gentle bit of advise on everything ie passports currency available trips all done with a large smile well done Rebbecca
May 11, 2026
Unprompted review
Reply from TUI.at
Dear Mrs lee,
thanks for taking the time to share your feedback!
We are delighted to hear that our service representative made such a positive impression on your booking experience.
We truly appreciate your trust in us and look forward to assisting you again with your future travel plans.
Kind regards and many thanks,
Sandra
tui.at
Reply from TUI.at
Sehr geehrte Frau Otoiu,
vielen Dank für Ihre ausgezeichnete Bewertung und das Vertrauen, das Sie uns mit Ihrer Buchung über tui.at entgegengebracht haben. Es freut uns sehr, dass Sie für Ihre bevorstehende Reise ein besonders attraktives Angebot gefunden haben.
Gerade in der Planungsphase ist es schön zu wissen, dass Preis und Leistung überzeugen – umso mehr freuen wir uns, dass wir Sie dabei unterstützen durften. Sollten vor Ihrer Abreise noch Fragen auftauchen oder falls Sie zusätzliche Informationen benötigen, können Sie sich jederzeit sehr gerne an uns wenden. Wir sind jederzeit für Sie da und freuen uns, weiter für Sie da sein zu dürfen.
Für Ihren kommenden Urlaub wünschen wir Ihnen schon jetzt eine wunderbare Zeit mit vielen erholsamen und schönen Momenten.
Herzliche Grüße
Sabine vom tui.at Team
Reply from TUI.at
Dear Mr Homola!
Thank you very much for your feedback and for choosing our “Flex-Tarif”.
We’re delighted to hear that the flexible cancellation option gives you peace of mind and that you’re happy to benefit from this option.
We wish you lots of anticipation and excitement for your upcoming trip.
Should you need any assistance in the meantime, we’re always happy to help.
We wish you a pleasant journey!
Best regards,
Sandra
tui.at team
Reply from TUI.at
Dear Ilse,
Thank you so much for your valued booking and your wonderful star rating.
We wish you a lovely day!
Warm regards,
Julia from the
TUI.at Team
Top Customer Service!
March 31, 2026
Reply from TUI.at
Sehr geehrter TUI Gast,
herzlichen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Wir freuen uns sehr, dass Sie unseren Kundenservice als so positiv erlebt haben – eine verlässliche und persönliche Betreuung unserer Gäste steht bei uns an erster Stelle.
Da Ihre Reise noch vor Ihnen liegt, wünschen wir Ihnen eine wunderbare Zeit voller Vorfreude. Sollten Sie davor noch Fragen haben oder zusätzliche Informationen benötigen, sind wir jederzeit gerne für Sie da. Wir freuen uns, wenn wir unterstützen dürfen.
Mit herzlichen Grüßen
Sabine vom tui.at Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.