TUI Reviews 

Hotel Belvedere in Vrsar, Croatia was an excellent choice of hotel for us. Very scenic location. The hotel offered a great variety of food, good entertainment, lots of facilities for children, large swimming pool area, lovely rooms and friendly, welcoming staff. Who could wish for more. The sister hotel would be well suited for couples and sits just above the Hotel Belvedere

Was easy to book and informed throughout the booking process

I went to book a holiday at my nearest branch in Sutton Coldfield. My rep in store was Sophia. She was able to guide me through the booking process and explained things in great detail that I was not sure of. She even asked if I was a blue card member and I got an additional £75 off my booking. Enjoyable experience with this lovely young lady. We laughed and shared lots of stories throughout my visit. If you’re unsure about booking or need help and support then I recommend Sophia.

After being a faithful Tui customer for quite a few years, we have spent thousands and thousands. However, this will now change and will endeavour to spend my hard earned money elsewhere, hopefully with a company who cares and rights their wrongs.
Flew out to Lanzarote on the 14/09/26. Arrived to check in at the back of a massive queue. As far as I was aware, 3 flights worth. After standing in that queue for well over an hour, our destination was called as we went to the front of the queue. Checked in, and had a coffee and relax before the flight. Arriving in lanzarote, we waited for our luggage. My husbands arrived, mine didn't. I can honestly tell you, I was devastated 💔 It was my worst nightmare.
This holiday was meant to be a reset for me after losing both of my parents within 3 weeks of eachother. I've been so busy, I just needed time away. We logged my suitcase as missing ( my husband did, i was too upset ) I had to get in a packed shuttle where people tutted and stared as we'd obviously held the bus up. Nothing can compare that feeling of being driven away without your things. My medication, my clothes, my makeup, my shoes... I was arriving at a hotel so desperately sad. I just wanted to go home. We went to see the tui rep ( whilst everyone else was drinking, eating, sunbathing etc ) and subsequently spent the entire afternoon shopping for essentials which I already had in my suitcase. Suncream, plugs etc ! Tui gave us 100€ ( which we didn't even get until 5 days later anyway ! ) but that didn't buy trainers, a bikini, contact lens solution ..moisturiser. tui helpline were foreign and unhelpful, we spent so much of our holiday chasing my suitcase, I just wanted to go home. We got more sense out of east midlands airport & lanzarote airport than we did out of Tui. They didn't care and offered no help.
We found out that my suitcase hadn't left east midlands. It never got on the flight. My husbands did. Mine not. Work that out??? They went on TOGETHER. Swissport ensured it was on the next days flight which was unfortunately delayed. To avoid wasting a third day waiting for my things ( i had the clothes i arrived in, thats it!! ) we asked Tui if theyd taxi my suitcase to us so i could at least take my medication. No.
Will you reimburse us if we get a taxi to the airport to collect it ourselves? No. Can a rep bring it? No.
It will arrive AT SOME POINT on Wednesday. We arrived Monday morning!
Tui honestly couldn't care less about their customers.
We got a taxi ourselves and picked it up. I needed my medication and to start to enjoying my holiday. I'd lost 2days of 7. It cost us around 65€!
To top the tui experience, the shuttle wanted to pick us up at 6.50am ( be there 15mins prior - 6.35am ) for an 11.15am flight!!!!
To top our holiday, our room overlooked the beach. Diggers were on the beach drilling loudly for hours. We have video evidence and asked the tui rep to move us.
She called back, saying yes, just pop to reception! We did. They had no clue what we were on about and couldn't move us!
Aparently Tui says that as it was on the beach and not in the hotel, they won't even take this on! It was rubbished away like i was a nuisance for mentioning it!!
It was constant drilling for hours.
The beach was outside our hotel room. But thats fine Tui. I'm just so bored of you now.
Arriving home, I began recount the trauma to customer service. Again all we got was " sorry " I persisted but still met with " sorry"
Thats not good enough. I would have accepted the taxi refund which should have happened, the 2 days loss of my holiday might have been a nice gesture, but it seems as a company, they can lose my revenue as I will not be booking any further holidays with them, nor will any of my family or friends.
Accidents happen, but when you don't make things better, thats what is unforgivable. Tui's attitude when things go wrong is " sorry "
Sorry doesn't give me my holiday back. Nor my money. I've spent nearly 6k with you just THIS YEAR. The same the last few years. But 65€ refund on a taxi to get my suitcase when id already paid you to take it, fly it, let me safely receive it, take it to my hotel with me???
For anyone wondering whether to choose to Tui as a company or not, don't.
Their morales are questionable.
Trustworthy? Absolutely not.
Value for money? Well you don't get what you pay for. So no.
Shame on you.

Great holiday. Flight & transfer good. Hotel as described & a great stay & comfortable & memorable experience

Easy to use website site with good prices and great holudays

Great selection of holidays at good prices. The website was easy to use and easy to book a holiday through.

They are looking after the customer, reasonably priced holidays, look professional, behave professional and give an excellent quality as little of service. That’s from the initial booking procedure, the staff are well presented and turned out great, the holidays cover all aspects!!

Very good service . Clear and easy to follow notification .

My holiday dates were changed by 4 days with no explanation causing me a lot of stress as I had booked time off work, airport parking and a cattery for my cat

Always excellent customer service from the staff at Tui Truro

Excellent staff, clean and comfortable aircraft!!

Cerianne always helpful.

I have always used Tui, as the staff in my local shop have never let me down with all my booking experiences.

Booked my holiday over the phone. The advisor helped me book the best deal and the whole package including hotel (& parking for the holiday week) prior to my flight.

Good value and easy web page

Great service from Holly , very professional and helpful. Organised my holiday brilliantly

Just want to give Laura in TUI Carlisle store a massive shout out. We book with TUI many times, and Laura always goes above and beyond to find us our perfect holiday, she knows what we like and finds us a trip that is perfect for us. Any problems we have encountered, Laura has resolved these for us and made sure we had nothing to think about, she takes all the stress of booking a holiday away.
Thank you Laura, can't wait to see what amazing holidays you book for us in the future.