First time using TUI, we had an amazing holiday at TUI Blue Victoria in Santo Tomas, Menorca. The hotel was beautiful. Incredibly friendly, helpful staff, nothing was too much trouble. Amazing enterta... See more
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Review summary
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We went in to book our first family holiday at the Belfast branch in Castle Court and got taking to a lovely woman called Donna. She was absolutely amazing and very professional, helping us find a fam... See more
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Staff are friendly and very helpful. Try and ask for same sales staff that lve had before as she always listen to what you want and does her up most to hit my budget.Im never rushed and I'm given time... See more
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A booking was made in the Dereham TUI shop and then a follow up yesterday to help sort out a new smart phone because the trip involved a Ryanair flight. Now that only digital boarding passes are perm... See more
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Company details
Written by the company
You can have confidence you’ve made the right choice when you book with TUI. We’re here to make holidays feel easier from the start, with transparent pricing, luggage and transfers included, and 24/7 support whenever you need us. Every trip is ATOL‑protected and supported by ABTA guidance, giving you trusted reassurance from the moment you book. We focus on building more into every holiday. That means clear choices, helpful guidance, and key essentials sorted long before you travel. Our teams bring real expertise whether it’s matching you to the right destination, helping families find the right resorts, or offering support for travellers who may benefit from a little extra assistance. Many of our hotels also provide activities and kids’ clubs led by trained experts, creating experiences that work for everyone. Our hotels are chosen with care, featuring the things people tell us make their break feel special: family‑friendly rooms, swim‑up or private‑pool options, foodie‑approved dining, and resorts with waterparks, slides or relaxing pools depending on where you choose to go. From booking boarding and beyond we focus on removing stress and amplifying the joy , so you get more peace of mind, more value, and more of that holiday feeling sooner.
Contact info
Luton, United Kingdom
- www.tui.co.uk
4.6
Excellent
198K reviews
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Quick & easy to book
August 3, 2026
Good communication everything explained…
Good communication everything explained from tui Lincoln
Thanks Holly
July 31, 2026
We asked one of the staff in the…
We asked one of the staff in the Shrewsbury store to find us a few holidays that suited our needs and budget .
We were sent 5 options by email and chose a holiday in Crete.
Turned out to be a fantastic hotel and we had a lovely holiday .
We enjoyed it so much that we are going back to the same place next year !
August 3, 2026
Beverley Store
The staff in the store made the experience simple and easy- as always. Friendly and efficient.
July 27, 2026
My wife & I went in person to the BSE…
My wife & I went in person to the BSE Tui office on Sunday at 2:30. One Tui staff was dealing with customers, the other was on hold dealing with a call, wearing head set. Nether acknowledged us. We waited patiently for 20 minutes, when one asked what we wanted. I explained we wished to book a holiday. We had exactly everything ready, including passports. We were told even though the shop was open till 4:00, there was no time left in the day to book!
July 26, 2026
I contacted TUI about a holiday I had…
I contacted TUI about a holiday I had seen on line and asked them could they check a few things out. I found the young lady I spoke with to be very helpful who came back to me very promptly and professionally answering my queries. Holiday booked thanks to the support we received.
August 3, 2026
Very helpful staff
Very helpful staff, always smiling and nothing too much trouble. Helped us to choose our holiday.
July 27, 2026
Website is easy to navigate.
Website is easy to navigate.
The hotel details are comprehensive.
The pricing is easy to work through.
August 3, 2026
Kind considerate staff
Marjorie was very thoughtful & ensured all our needs were catered to ( no hills) Made booking so easy.
Lovely young lady
July 27, 2026
Good flights from Exeter at attractive times
Easy to use the website, and once I'd fully understood all the options, then I managed to book what I wanted at a very fair price. Particularly liked the fact that we could fly from Exeter, and that flights were at a civilised time. I would be very pleased if more destinations could be added.
July 27, 2026
Tui consultant was very friendly and…
Tui consultant was very friendly and helped us chose everything we wanted for our holiday.
July 27, 2026
Very helpful and a painless experience
August 3, 2026
Staff in TUi are always helpfull and…
Staff in TUi are always helpfull and friendly we would never go anywhere else to book a holiday
August 3, 2026
Complaint
Made a complaint to TUI on the return of my Holiday received a phone call today saying that they would do absolutely nothing to compensate me for the problems that I had while I was away because I didn’t inform the rep in the hotel. What a joke.
August 3, 2026
Unprompted review
The worst company to ever book with i…
The worst company to ever book with i got food poisoning on hoildays while in dominican republic i spent time in a&e alot peoole in same hotel got food poisoning and TUI wouldnt even give a small voucher noting dont book with them because the hotels they promote 5 star aint 5 star you will get sick and your hoilday will be ruined and they take 0 accountability alot people that stayed in same hotel as me were sick and complained to them you know what excuse they gave could of got food poisoning anywere dunny that when the food you eat is in 5 star hotel you promote laughable for such a big company they sure are scabby and love the blame game so its ok for them take customers money and lie that hotels are 5 star up to standard but when customers get sick they take no accountability what so ever no wonder there so many lawsuits against them!
June 13, 2026
Unprompted review
Made a complaint to TUI
Made a complaint to TUI on the return of my Holiday received a phone call today saying that they would do absolutely nothing to compensate me for the problems that I had while I was away because I didn’t inform the rep in the hotel. What a joke.
August 3, 2026
Unprompted review
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