I ordered 3 different times, and each time was flawless. TVapes reputation online is not the best, but they had a killer 4/20 deal so I decided to try them out instead of listening to reviews. I am so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a defective e-rig. After some correspondence, customer service worked with me to receive a brand new unit. In my opinion, Tvape is a very reputable company.
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are... See more
Tvape is my new go to for hardware. I recently ordered a product by mistake and wanted to return said product for a refund or credit. I totally messed up! But, after emailing customer service, I got a... See more
Company details
- #10 of 37 best companies in Vaporizer Store
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
10013 Busey Rd, 43110, Canal Winchester, United States
- 855-234-8273
- cs@tvape.com
- tvape.com
4.6
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I needed help with a gift card… Marvin…
I needed help with a gift card… Marvin went above and beyond to help me out ! Thanks.
April 20, 2026
Unprompted review
fast friendly and on point
i was looking to buy a product and reached out to support with my questions i found MARVI R at support who made this a clean and fast process which gave me great faith in this company great support great products with even better support
April 20, 2026
Unprompted review
After working with customer service and…
After working with customer service and then replacing the unit with the working unit everything seems to be all right. If it wouldn't have been for the company having made the unit faulty none of this would have happened I don't blame TV. It's a good unit it came quick and on time both times if it hadn't been broken like I said none of the bad reviews or whatever happened.
April 10, 2026
Got exactly what I ordered in perfect…
Got exactly what I ordered in perfect condition. Completely satisfied with this transaction all around, pretty fast shipping too!
March 20, 2026
Marvi made my choice clear and purchase…
Marvi made my choice clear and the purchase easy with a pre-populated cart. Thanks for listening to the priorities and knowing the perfect solution. Excellent service all around.
April 19, 2026
Unprompted review
I was double charged for the same order…
I was double charged for the same order and have not been reimbursed
April 9, 2026
Reply from TVAPE
Dear Jacob,
Thank you for your feedback, We’re really sorry for the inconvenience this has caused.
Due to a temporary system glitch, you were unfortunately charged twice for the same order. Please rest assured that we’ve already identified the issue and are actively working to resolve it and prevent it from happening again in the future.
The refund for the duplicate charge has been issued immediately, and the amount should be back in your account within the next few days, depending on your payment provider.
If you don’t see the refund within that timeframe or need any further assistance, please don’t hesitate to reach out—we’re here to help.
Kind regards,
TVape Team
Reply from TVAPE
Dear Dominic,
Thank you for your feedback.
We’re very sorry to hear that you did not receive your product—this is certainly not the experience we want for our customers.
Please note that once your order is shipped, a confirmation email with tracking information is sent so you can monitor the delivery. According to the carrier, the package has been marked as successfully delivered.
In this situation, we kindly ask that you file a claim directly with the carrier so they can initiate an official investigation into the delivery. If you suspect the package may have been stolen, we also recommend reporting the incident to your local authorities.
We understand how frustrating this is and appreciate your cooperation. Please feel free to share any updates or claim information with us, and we will be happy to assist further where possible.
Kind regards,
TVape Team
Quick response with timely delivery!
March 19, 2026
Great promotion, poor order review process
Took advantage of their 4/20 sale - very pleased with the promotional prices on top tier products from Arizer and Dr. Dabber. Was not pleased with the delay to review my order prior to shipment due to my order value being over $300. Their additional review of a credit card charge that successfullyy went through while speaking to someone on the phone added 2 extra processing days and straddled a weekend. Therefore, it delayed my shipment by 4 days. I get their need to protect themselves from fraudsters, but from a customer's perspective their process was not good and took prompting from me through chat and email inquiries to move it along.
April 9, 2026
Great customer service
Great customer service. Can't wait to get vaping
April 19, 2026
Unprompted review
Great experience as the last 5 Vape orders!
Great experience as the last 5 orders. Got an amazing deal on the Puffco Pivot thanks to the sales agent that gave me a discount. Received my Pivot in 5 days, Tvape has been great!
April 9, 2026
MARVI was great
MARVI was great! Didn’t know I have extra coupons until I reached out on the chat. Always a great experience with TVape, My #1 go to for all my vape needs. Thanks again!
April 19, 2026
Unprompted review
Fantastic Yes a company that cares
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are great!
April 16, 2026
Unprompted review
Nothing but positive TVape is the only…
Nothing but positive TVape is the only company I order from whe it comes to ordering devices and accessories
March 18, 2026
Rock star customer service!!!
Rock star customer service - was very helpful and informative!
April 18, 2026
Unprompted review
Canceled Tx w/ out notifying the customer
Tvape accepted my payment for a Puffco Peak Pro and then canceled it without notifying me. They claim to have sent an email notifying me. Gmails search box works very well. They sent absolutely no email notifying me of the cancelation. All I have is an invoice confirming the purcahse. I sat waiting for a delivery for a long time. Horrible experience. Shop elsewhere.
March 14, 2026
Reply from TVAPE
Dear Gary,
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this must have been.
Your order was canceled because our system detected a discrepancy with the order details that required us to halt the transaction for security reasons. Once the order was canceled, an email notification was sent to inform you of this update.
We sincerely apologize for any inconvenience or confusion this may have caused. If you have any questions or would like assistance placing a new order, our team would be happy to help.
Kind regards,
TVape Team
It does its basic function
It does its basic function, which allows you to vape. Unfortunately, it has charging issues. I've tried several different boxes, several different wires and it basically charges when it wants to. When it does charge, I can't get it to go over a seventy percent.
March 18, 2026
Reply from TVAPE
Dear Andres,
Thank you for taking the time to share your experience. We're sorry to hear the charging has been inconsistent — that's definitely not the experience we want for you.
We reached out directly to help troubleshoot and explore a warranty replacement if needed, and we're still standing by to assist.
If you haven't had a chance to respond yet, please do check your inbox — we'd love to get this sorted for you as quickly as possible.
Kind regards,
TVape Team
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