I ordered 3 different times, and each time was flawless. TVapes reputation online is not the best, but they had a killer 4/20 deal so I decided to try them out instead of listening to reviews. I am so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a defective e-rig. After some correspondence, customer service worked with me to receive a brand new unit. In my opinion, Tvape is a very reputable company.
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are... See more
Tvape is my new go to for hardware. I recently ordered a product by mistake and wanted to return said product for a refund or credit. I totally messed up! But, after emailing customer service, I got a... See more
Company details
- #10 of 37 best companies in Vaporizer Store
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
10013 Busey Rd, 43110, Canal Winchester, United States
- 855-234-8273
- cs@tvape.com
- tvape.com
4.6
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Premier Cannabis Vaporizer Company
Innovative, products, reasonable prices, and excellent customer service. My experience with Lisa today was excellent.
April 16, 2026
Unprompted review
Smooth transaction and fast shipping.
April 6, 2026
Great customer service
April 1, 2026
TVape Customer Service Back To Excellence!
Today I made another purchase from TVape. They seem to be back on their game with the customer service and fast problem solving. My questions and transaction was politely and quickly taken care of. The experience was/is as excellent as it was before the Large workload they had to deal with just these last couple months. Also want to thank Marvi for the great, quick service and 5%off. I always look to TVape first when I want to buy anything Cannabis related, I recommend others to do so too.
April 16, 2026
Unprompted review
Marvi was a big help today
Marvi was a big help today. My order contained an item that was actually out of stock and a suggestion was made for a substitute. Several debits and credits later and my order was one the way with an upgraded expedited shipping to make up for the delay. Thanks all involved
April 16, 2026
Unprompted review
Great price and great customer service…
Great price and great customer service when I needed help. Would buy from again
April 6, 2026
Worst ever they claim they ship a…
Worst ever they claim they ship a product to me and I never received it! Then they say call local post office n track where it is! Post office says been delivered! Well I never received my shipment and when call or email they still say contact post office! Ur business is shit and so is your customer service! Now I’m out 140 dollars and nothing resolved! WORST EVER!!
March 16, 2026
Reply from TVAPE
Dear Travis,
Thank you for your feedback, We’re sorry to hear about your experience and understand how frustrating this situation must be.
According to the tracking information provided by the carrier, the parcel was successfully delivered to the address listed in your order details. In cases like this, the next step is to initiate an investigation directly with the shipping carrier, as they are best equipped to trace the final delivery and provide more detailed information.
We also recommend checking with neighbors or others at the delivery location, as well as contacting your local post office again to open a formal inquiry. If you believe the package may have been lost or stolen, reporting it to your local authorities can also help support the investigation.
We understand this is not the outcome you were expecting, and we’re happy to assist where possible alongside the carrier’s investigation. Please feel free to reach out to us directly if you need any further guidance.
Kind regards,
TVape Team
Customer service is great
Customer service is great, super responsive, and product is as advertised. This has become my go to spot. I co-sign for them 🫡
April 15, 2026
Unprompted review
I ordered an atomizer
I ordered an atomizer, had some trouble placing my order. Contacted customer service (Nik - service agent) gave excellent, prompt, professional service! Would DEFINITELY do business with them! Thank you for your great service and thank you for standing up for your product!
April 15, 2026
Unprompted review
Thanks for the customer service
I had a problem placing an order on the TVape website. I called and Nik S. helped me out. Nik was friendly, knowledgeable and he immediately helped me get the order placed. Easiest thing I have done all day. Very happy.
April 15, 2026
Unprompted review
Terrible Experience
They sent me a broken device and I went through all the proper channels and did everything they asked me to, all for them to send me a tiny atomizer rather than a replacement device. I feel like I've been robbed and no one is prioritizing my case.
April 14, 2026
Unprompted review
Reply from TVAPE
Hello Jack,
We’re sorry to hear about your experience and understand your frustration.
After reviewing your case, we worked with you through troubleshooting and identified the chamber (atomizer) as the source of the issue. As confirmed in our email communication, the resolution provided was a replacement of the defective chamber, not the full device, which aligns with our standard warranty process when a specific component is affected.
Following this, we sent out the replacement part and also reached out to you to confirm whether this resolved the issue, but we haven’t received a response yet.
We’d genuinely like to help get this fully sorted for you. Please feel free to reach back out to us directly so we can continue assisting and ensure everything is working as expected.
Best regards,
TVape Team
Excellent communication
Excellent communication, price, and fast delivery. This is the second time I have ordered from this company and I would certainly order products from them again.
April 4, 2026
Venty at a GREAT price!!
I was slightly skeptical with some of the bad reviews about TVAPE, no idea why, my experience was a very pleasant and good one. I messaged TVAPE and they got back to me right away, they helped with answering questions about the Venty. I ordered it at a GREAT price, (you won’t get it any less anywhere) again which made me skeptical but I have already registered it with Storz and Bickel and everything was perfect. They shipped it right away. I would definitely use them again and again. This could not have been better, and I love the Venty.
March 31, 2026
Have been lucky enough that when I need…
Have been lucky enough that when I need replacement parts for my vape I always get Marvi as my sales rep. Always friendly, helpful, and professional.. good on you TVape great customer service
April 14, 2026
Unprompted review
Shipping was fast on there end and…
Shipping was fast on there end and quick to respond when I needed help the couple of time other then that I'd recommend to people 🙂
April 4, 2026
Lisa was able to answer my questions…
Lisa was able to answer my questions and got my order squared away in a timely manner. Always love TVape, it's my go to vape shop.
April 14, 2026
Unprompted review
TVAPE hitting homeruns
This is my second order from TVAPE.com, and I have to say they’re absolutely knocking it out of the park for an online store. During their 420 sale, I used the chat feature to find a good deal. I was expecting an AI bot, but instead I had the pleasure of speaking with Lisa. She was extremely knowledgeable, quickly narrowed things down to two great options that fit my needs, and even provided a nice discount. She handled the entire order and sent me a link to complete the purchase. Lisa also made a point to ensure the device would ship out the same day (Tuesday afternoon) so I’d have it by the end of the week. Her outstanding customer service is the main reason I made this purchase today.
April 14, 2026
Unprompted review
The customer service was outstanding…
The customer service was outstanding and they really know there products.
March 12, 2026
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