twago Reviews 29

Very good CS, they answer very quickly, full of professionalism! :)

I am working with this fantastic platform since its inception in the last decade. I would say my experience is very good so far. They have a nice technical team working tirelessly behind this marketplace and their support team is simply amazing! They deal passionately and seriously with each and every customer request and try to address them in most logical manner.

The Pizza Day (usually Friday) in their office is fantastic and one can experience how beautiful is their team-spirit!

Was with you and will always be! Best Regards. All the best!

I had never used a free lance app like this before and was really happy with the ease of use, how quickly the artist responded as well as creative, articulate and efficient. Great.

we found a great XSLT resource.

And Twago helped us when we had to increase the funds.
Great support.

Twago helped to find coder for my project

impossible to unsubscribe from emails spam with 1 click. You have to log in to change preferences so if you forgot your account name you're screwed. Resetting password is a hassle... just let people unsubscribe with 1 click

Being an active seller on this platform for 3 years, here is my feedback.

Positive point:

on very rare occasions, some serious projects are being posted- even though they are highly limited to German sellers and if you are non-German you won't have a chance to get them. The disappointing fact that they are being awarded to German sellers only is not totally the website's fault but it is not something to ignore. I give this one extra star for these big projects.

Negative points:

1. If it is not the most expensive freelancing platform in the whole world, it is one of the most expensive ones. I know no other subscription plan which costs 100 Euro per month (50 Euro when they propose some special offers!). I've never seen this price for all types of subscription-based websites including freelancing ones. It is extremely expensive and in return, you will never get back what you paid for. At the end of the day your income from the platform equals to what you paid to them as their fees.

2. Twago is completely passive and they never care about what happens to sellers and buyers. For example there is no dispute resolution and if you encounter a problem with a buyer (and vice versa) they do NOTHING and the project remains open forever!! This might sound ridiculous but even the escrow money remains in escrow forever and neither the buyer nor the seller can take the money!! When you ask for their support, they say we cannot intervene and both parties must settle with each other. This is the worse customer support I've ever received during my freelancing career in the past 10 years. Another instance of Twago being passive is leaving feedback after closing a project. Both parties can leave false and in-genuine feedback and they simply don't care if you report it! They say as long as it doesn't include cursing and harassing sentences, we don't touch the feedback regardless of whether they are genuine and reliable or not!!!

3. The interface is very poor and lacks lots of basic features of a freelancing platform. The website is not responsive, has different problems on different browsers, uploading is always problematic, asks for login every time you open it up again (even 1 hour later), lacks a report flag, lacks proposal cancellation, lacks dispute report, lacks recurring-clients features, lacks auto-payment, project management is very poor and basic, and lacks tons of other basic features which are very common on any other freelancing platform. The interface reminds you of the websites back in 2008. You cannot even dismiss a notification! It is interesting that I've reported all these for many times but there is no change and they don't care.

4. German is the dominant language and apparently the reason is Twago focuses on advertising it only in Germany or German-speaking territories. It is better to say German-based platform rather than Europe-based because if you don't speak and write German, you will practically get nothing. In my opinion this is not an international platform and you can feel and see this in practice.

5. Twago recommends silly prices to buyers while they post a job. For example it offers 100 Euro by default for logo design jobs! This kills the very few potentially good clients which might pass by Twago and want to pay good for a decent job. As a buyer, when you see a recommended price of a peanut box, you will never think about paying more and therefore you will get garbage and the professional seller doesn't get any jobs. This way Twago helps and encourages underbids and peanut workers.

6. The platform does not even generate an invoice for the buyers and each time we work for a buyer they ask for an invoice from us!! Once I emailed Twago about this and they said it is not their responsibility to issue an invoice to the buyers!!! So if we don't voluntarily send the client an invoice, they will never get one. This can be another aspect of their passive state and their neutral position. They don't even give you a paper showing that you've worked on their platform and earned money!

The website has more problems and these were few to mention. I'm going to cancel my subscription after the expiration of the current plan.

Great website. I found the perfect developer for my project. Thank you.

Good platform for freelancer and also for people seeking professionnal person to work on different project.

Very bad experience. Poor mobile friendly. I can't even create my account. Hehehe

i relay surprise, the kind of email reply they are given. we are expecting something else and they give you something else. i was talking about the my wallet don't reflect ea liar hour payment.

The customer support is really prompt and was very helpful. I would def recommend twago

Simple, easy, reliable and VERY speedy!

HIGHLY RECOMMENDED!

I have complained to Twago over 3 occasions about my current dealings with a developer.

I have provided several sites to be done by 1 developer. It has gone over 1 year and half and the projects are still not completed.

They swap developers and everything gets lost in between having to explain myself over and over. I have reported this to Twago and they still have not refunded my payments held in their accounts.

I wonder whether they won't release the money is due to the fact they will earn commissions on this.

I find they will side with the developer even though the projects are still not completed after 1 1/2 years when they should have been completed within a couple of months. All my complaints are going nowhere.

My last email was sent several days ago, requesting a refund and still no reply.

I got done over by a supplier from their site and they won't do anything to help me. Sadly, with customer support that does not stand up for the customer, my recommendation is to go elsewhere for your freeelancers... I won't be using this site again.

My Website was modified correctly in a few hours.
Small job - hassle free!
Perfect!

I found what I was looking for very quickly. It's fast and for me 100% reliable so far.

2 years ago, I applied for a project that finally was cancelled by the client. I still had to pay the fee. I don't recommend it at all if you are a Freelancer

Thank you to twago! I found a fabulous resource who did what was asked for a more. Twago has some quality freelancers on their book.

Posting the job, reviewing them and generally using the platform presented no problems.

The only improvement I can suggest is that it si made easier to close a job due to whatever reason before an applicant is awarded the position. One of the jobs I posted I also posted elsewhere and received the applicant I wanted from that site. It was not easy to close the job.