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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its punctuality and efficiency, often noting that skips arrive exactly when expected, sometimes even ahead of schedule. The staff, including drivers and office personnel, are frequently highlighted for their helpfulness, politeness, and friendly demeanor, providing excellent advice and support. The overall service and customer service are described as outstanding, with many appreciating the smooth process from booking to collection and the clear communication received. However, some customers also noted occasional issues with delivery schedules, such as a lorry breakdown causing a delay. Additionally, a few people mentioned that skip drivers were sometimes reluctant to place the skip in a desired location due to concerns about vehicle damage.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the timely arrival of... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers frequently highlight the helpfulness,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TWBCO ,sales team were very helpful ,they took time to explain if and where i could place the skip ,and made sure the skip driver contacted me 1 hour before delivery as requested, i would recommend T... See more

Company replied

Rated 5 out of 5 stars

Great friendly office staff taking the bookings, very helpful and accommodating. Easy to get through to them on the phone for bookings and ammendments. Very friendly drivers willing to help in any... See more

Rated 5 out of 5 stars

The team were responsive and helpful, giving advice and guidance when we’ve not had a skip before. The skip arrived in the time slot and delivery was neat, tidy and swift. Collection is booked and w... See more

Rated 5 out of 5 stars

Booking was very straightforward and the staff were very helpful and polite. The skip was delivered exactly when they said it was and gave a courtesy call before hand. Collection had no issues they ju... See more

Company replied


Company details

  1. Waste Management Service

Written by the company

At TWBC, we are dedicated to providing the most reliable waste management services nationwide. Our commitment to quality waste management is based on years of experience in the waste collection and disposal industry. We also hire out skips all across the country, for commercial as well as domestic purposes. We offer a range of skip sizes for all kinds of needs, so you can count on us to get exactly the skip you need when you need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Church Skip

Delivered on time , received a message from the driver ten mins before delivery. Driver was courteous and friendly and put skip exactly where asked to

September 2, 2025
Rated 5 out of 5 stars

I found the whole process of ordering…

I found the whole process of ordering and hiring a skip to be very easy
They where a very helpful team and I am genuinely impressed with the service I received , great job
Thank you

August 8, 2025
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Reply from TWBCO

Thankyou so much for the feedback, and please don't hesitate to contact us if you need anything else in the future. 😊

Rated 5 out of 5 stars

Have to say great service

Have to say great service, from booking to delivery and collection of the skip it was such a smooth process. Would highly recommend

August 5, 2025
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Reply from TWBCO

Thankyou so much for the feedback and recommending us, and please don't hesitate to contact us if you need anything else in the future. 😊

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Rated 5 out of 5 stars

Good deal and fast service

Good deal and fast service, I would recommend this company.

August 11, 2025
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Reply from TWBCO

Thankyou so much for the feedback and recommending us, and please don't hesitate to contact us if you need anything else in the future. 😊

Rated 5 out of 5 stars

Good price

Good price, quick delivery, excellent staff support and service

August 7, 2025
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Reply from TWBCO

Thankyou so much for the feedback, and please don't hesitate to contact us if you need anything else in the future. 😊

Rated 5 out of 5 stars

Friendly lady on the phone and the…

Friendly lady on the phone and the delivery man was also equally lovely

August 4, 2025
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Reply from TWBCO

Thankyou so much for the feedback, and please don't hesitate to contact us if you need anything else in the future. 😊

Rated 5 out of 5 stars

Polite and helpful staff. Excellent service.

Polite and helpful staff. Delivery when promised and left exactly as requested even though property unattended. Excellent service.

August 4, 2025
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Reply from TWBCO

Thankyou so much for the feedback, and please don't hesitate to contact us if you need anything else in the future. 😊

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Rated 5 out of 5 stars

Peace of mind

Prompt response after finding through Check Trade. Quote was good value, had a plumber on site within a few hours.
Polite and took pride in his work. Will be using the company again in the future, although I hope not too often!

August 4, 2025
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Reply from TWBCO

Thankyou so much for the feedback, and please don't hesitate to contact us if you need anything else in the future.
😊

Rated 5 out of 5 stars

Skips arrive on time even get a phone…

Skips arrive on time even get a phone calls with updates
Staff Friendly and helpful defo recommend

August 1, 2025
TWBCO logo

Reply from TWBCO

Thankyou so much for the feedback, and please don't hesitate to contact us if you need anything else in the future. 😊

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Rated 3 out of 5 stars

I ordered a skip to be delivered A.M…

I ordered a skip to be delivered A.M and your recipient took my order in an efficient manner. Not receiving a skip by 10.45 I dialled Number 01733215333 only to find for the next 25 mins that I was 2nd in the queue, but told to hold on. Thankfully at last i was able to seek the answer to where my skip was, to be told that it would be 1 p.m. before it would arrive. Your present system is NOT working and the time I had to wait reflects my 1 star award.However the skip was delivered at 2.15 p.m and I have adjusted my stars to 3 despite the long wait for someone to answer the phone.

July 4, 2025
Rated 5 out of 5 stars

TWBCO are such an amazing company

TWBCO are such an amazing company. We have hired 2 skips and will continue to order more. The customer service team are amazing. I had to make multiple phone calls and they could answer my questions everytime. We will continue to hire from them. Thank you

May 5, 2025
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