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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its punctuality and efficiency, often noting that skips arrive exactly when expected, sometimes even ahead of schedule. The staff, including drivers and office personnel, are frequently highlighted for their helpfulness, politeness, and friendly demeanor, providing excellent advice and support. The overall service and customer service are described as outstanding, with many appreciating the smooth process from booking to collection and the clear communication received. However, some customers also noted occasional issues with delivery schedules, such as a lorry breakdown causing a delay. Additionally, a few people mentioned that skip drivers were sometimes reluctant to place the skip in a desired location due to concerns about vehicle damage.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the timely arrival of... See more

Staff

Consumers consistently express satisfaction with the staff. Reviewers frequently highlight the helpfulness,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TWBCO ,sales team were very helpful ,they took time to explain if and where i could place the skip ,and made sure the skip driver contacted me 1 hour before delivery as requested, i would recommend T... See more

Company replied

Rated 5 out of 5 stars

Great friendly office staff taking the bookings, very helpful and accommodating. Easy to get through to them on the phone for bookings and ammendments. Very friendly drivers willing to help in any... See more

Rated 5 out of 5 stars

The team were responsive and helpful, giving advice and guidance when we’ve not had a skip before. The skip arrived in the time slot and delivery was neat, tidy and swift. Collection is booked and w... See more

Rated 5 out of 5 stars

Booking was very straightforward and the staff were very helpful and polite. The skip was delivered exactly when they said it was and gave a courtesy call before hand. Collection had no issues they ju... See more

Company replied


Company details

  1. Waste Management Service

Written by the company

At TWBC, we are dedicated to providing the most reliable waste management services nationwide. Our commitment to quality waste management is based on years of experience in the waste collection and disposal industry. We also hire out skips all across the country, for commercial as well as domestic purposes. We offer a range of skip sizes for all kinds of needs, so you can count on us to get exactly the skip you need when you need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Rated 5 out of 5 stars

Helpful with my queries before…

Helpful with my queries before ordering. Efficient in delivery and collection with the agreed dates.

June 11, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

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Rated 4 out of 5 stars

Not strictly on time but allowed extra…

Not strictly on time but allowed extra capacity skip at no extra cost.
Confusion over permissible waste but accepted furniture with elements of soft furnishings.
Staff were generally very helpful, would use again.

June 2, 2025
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Reply from TWBCO

Thank you very much for your review, we are happy that overall you were happy with the service received. Apologies again that the skip was collected a day late, this is something we try to avoid as much as possible. Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Booking was very straightforward and…

Booking was very straightforward and the staff were very helpful and polite. The skip was delivered exactly when they said it was and gave a courtesy call before hand. Collection had no issues they just came and took the full skip away and no need to wait in.

June 2, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . We appreciate it very much. Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Friendly helpful and delivered actually…

Friendly helpful and delivered actually ahead of schedule .

May 7, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

TWBCO ,sales team were very helpful…

TWBCO ,sales team were very helpful ,they took time to explain if and where i could place the skip ,and made sure the skip driver contacted me 1 hour before delivery as requested, i would recommend TWBCO to any one looking to use their services
thank you steve flaherty

May 7, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

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Rated 5 out of 5 stars

Excellent service, would definitely use again.

Really helpful lady sorted the order, very pleasant interaction. Skip came in a timely manner and the man who delivered was very helpful and pleasant. All round good experience.

May 6, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

good price 👍

and for a good price 👍

April 29, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received and the price you paid . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Went above and beyond to help

Went above and beyond to help. Thanks

April 28, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Quick service.friendly communication

Quick service.friendly communication. Tried to hire a skip, but due to the items I had, i could not, so TWBCO offered me a solution with a man and a van service that was brilliant for me. 5 star service from start to finish

April 7, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received, its always great when we can find a suitable solution . Please do get in touch if we can help you again :)

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Rated 5 out of 5 stars

Really helpful when ordering our skip…

Really helpful when ordering our skip answer all my questions and reassured me. This is the second time i have order a skip from here and they have never dissapointed.

April 8, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

I am very impressed with service…

I am very impressed with service provided by TWBC. I made an enquiry about a grab, sent over a video and pics of access and they immediately got back to me and the job was booked in for next day. Dennis the grab operator was absolutely amazing!! ...cleared the load (about 12 tonnes) over a 6ft fence with just 4m opening ) I'd say using TWBC has put me a week ahead of schedule and saved me loads on skips. Will definitely be using them again

April 15, 2025
Unprompted review
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received , we will also pass on your words to our amazing grab driver . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Wow what a helpful fantastic company…

Wow what a helpful fantastic company very helpful and very reasonably priced thank you so much

April 3, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

On time delivery & collection,

On time delivery & collection,

April 3, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

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Rated 5 out of 5 stars

The person who I spoke to on phone was…

The person who I spoke to on phone was very knowledgeable and pleasant will definitely use the company again

April 7, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Fantastic communication and excellent…

Fantastic communication and excellent service from booking to dropping the skip off and then collection, all very prompt. Thank you

February 7, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Reliable, good rates & couldn’t be more helpful if they tried!

Second time I’ve used this company for skip hire. Really reliable. Absolutely excellent customer service, couldn’t be more helpful if they tried. Very good rates too. Wouldn’t use anyone else.

April 3, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

polite

polite, prompt,fare price

March 31, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

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Rated 5 out of 5 stars

Great experience overall

Great experiences booking the skip with lovely, helpful staff and super friendly deliverer of skip.

April 3, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Very professional service giving good…

Very professional service giving good information and was also very helpful. Many thanks

March 31, 2025
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Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

Rated 5 out of 5 stars

Full knowledge and confidence…

Excellent work on my requirements to carry out the work. Full confidence with staff.

February 27, 2025
TWBCO logo

Reply from TWBCO

Thank you very much for your review, we are so pleased you are happy with the service you have received . Please do get in touch if we can help you again :)

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