Twojeys Reviews 

I would give them a 5 star review if it wasn't for the unexpected £60 import fees I received from FedEx.
The unusual thing is the last time I ordered something I didn't have to pay this. I'm wondering if it the weight because my last order was under 2kg puzzling.
More transparency needed from 2jeys.

super fast shipping!

DO NOT ORDER FROM THE UK. Terrible company. I placed an order and presumed it would be coming from the UK as they have a store in London. However it was shipped from Spain (which was never mentioned in any part of the ordering process). When placing the order it states taxes and shipping will be calculated at checkout. You go through to checkout and no taxes fee stated. However after the order arrived i have had emails from FedEx saying i owe £54.60 for duties and taxes on that order. Needless to say i will not be ordering from this company again.

Very fast delivery

Due to me having a bigger head size. I have never seen any of the collaboration with new era 59fifty caps having the size 7 3/4 withing the Two Jey sores or their website. However, if I go to a New Era store I always see 59fifty caps have size 7 3/4. I would raise the stars more as a person who loves collecting and wearing different coloured hats would love to see more bigger and variety of sizes like 7 3/4 more available within Two Jeys in the future.

Everything was good, no problem with delivery and perfectly packed, the quality is sooo good, I loove that it's coton, very comfy and warm, size very nice, ty so much twojeys ! <3

Ordered a necklace and never received it. Contacted them and the delivery people over and over and no one wants to help. £75 down and no necklace.
This company does not care and there is no customer service. I believe the email response are a bot and you just go round in circles with emails. Do not use is my advice.

I purchased a piece of jewelry through Twojeys’ website and decided to return it - Unfortunately, what should have been a straightforward process has turned into an extremely frustrating experience!

I initiated the return through their online return portal, following the required steps, but never received a return shipping label. Since then, I have made numerous attempts to contact Twojeys by email to resolve the issue. Despite my efforts, I have received no meaningful response or assistance. On some occasions, I have received automated replies from their AI system, but these have failed to address my problem missing a shipping label.

The level of customer service has been deeply disappointing. There is a clear lack of communication, when it comes to handling returns. As a customer, I expect a company to provide a clear and accessible return process. Unfortunately, Twojeys has failed to meet these basic expectations.

As a result, I am left with an item I no longer wish to keep and no clear way to return it or recover my money. What should have been a simple return has become a time-consuming and frustrating experience.

Based on my personal experience, I would strongly advise anyone considering purchasing from Twojeys to think carefully before placing an order. Make sure you are completely certain about your purchase, as getting assistance with a return appears to be extremely difficult. A good product is not enough if the customer service and after-sales support are this poor.

I'm not one to normally write a bad review but I've been shocked at TwoJey's customer service. Worst customer service I've ever experienced, which is really disappointing since I love the brand.

I emailed asking for solutions as I was looking to exchange jewelry through the return portal for a different size. The size I wanted to exchange for was available on the website, but not available on the portal.

I brought this up to them multiple times. I was clear and provided all the necessary info proactively. Yet it's like they read the emails with their eyes closed. They actually initially responded with, "If you can't select it, it's because we don't have that size in stock." Then why am I able to purchase it online? In their following email, they confirmed that size was in stock. Both replies failed to address the actual return portal issue.

Returning my item and to be honest, I don't think I'll buy from them anytime soon. I wish I read through these reviews before I ever purchased from them. Save yourself because what's clear from the thousands of these reviews below that I was horrified to find, TwoJeys doesn't want to be saved.

When placing an order, especially from Canada, just know that their self-serve cancellation portals will not work because the region is deemed as unavailable.

Even upon emailing multiple times over the course of two days and getting past their awful AI email bot, the agents told me that the order cant be cancelled since it was packed. Between this email and the actual shipping notification was 7-8 hours that was elapsed. Between my order being placed and it being shipped was 2 days.

I run an ecomm too, and this is peak disregard for a brands customers. No ecomm have i ever dealt with has failed to cancel a placed order that hasnt been shipped, yet alone one that has been waiting for cancellation for two days

I’m giving 5 stars despite the fact, that my hat was packet really bad, but! I love this brand, I’m enjoying every piece of clothing every day. Thank. You’re doing great job. Please, keep your standard.

i really like twojeys. everything was quite perfect.
good job.

Customer service is amazing! Get back to your emails so fast and are great help. They make sure that you get the help necessary and the correct answer. Muy bien!!! Muchas gracias ☺️ sent my order out for delivery when I had issues immediately.

Great great service. And even better products. We’ve been Two Jeys fans since 2021 and the guys form the paris shop are great.

Although they make cool looking things the quality has dropped of massively… I’ve had two necklaces break in the last month after only owning them for a few weeks. They broke without any pulling or pressure… just fell off my neck. Customer service was nice but offered no real solutions.

Really really BAD quality of the sun neckless - the rope material has broken 30 seconds after I put it on and tried to adjust it.

I was waiting for the product for over a month while on the website it indicates the shipping within 2-5 days.

After I reached out to support and multiple times followed up they got back to me 1,5 later….

VERY DISAPPOINTED

Bought two necklaces. One broke. Reached out to CS & they got back to me & then never again. Quality sucks. Overpriced. Terrible CS. Don’t bother!

The necklace i bought came within a week of placing order so pretty fast, had no shipping problems, nothing wrong with the necklace i bought, i love it and would buy from again easily!

Purchased online from Germany and was delivered on scheduled date. Great shopping experience all round and the products are soooo good 🙌.

Ordered a piece of jewelry (ring). Everything arrived without issues. Next thing I know - I am hit with a bill from Fedex for customs duties. Twojeys did not inform about it anywhere, didn't even state the country of origin for the shipment.
Support is AI powered and just offers generic answers like "oh it's in our terms and conditions, paragraph 14 chapter 88 line 20". Nowhere was I informed about it. I wasn't given an option to stop the shipment or not pay the duties, just hit with a bill (which I have to pay by law).

A simple line informing customers about the potential duties cost or country of origin could've helped me avoid that, but I see that it's just business, nothing humane.