Twojeys Reviews 

They charge tariffs when buying to the US. Yes they say it on the website but its a really small print that you have to search. Like who does this ?

I ordered online a couple of weeks ago but never received my order. Tried to Co tact their customer service through different channels but never received any help

bad quality and bad customer service.
the necklace i bought (sterling silver) broke after 2 weeks. there was no strong force involved..
Talked to the customer service about it and received a gift card was happy to receive a gift card about the price of the necklace.
then the shitshow began:
the replacement necklace wasnt send out for 10 days until I asked about it. 4 days later they told me, that they took more orders than they had necklaces and refunded me the 10 bucks i paid on top of the gift card. now I was trying to work out a solution and the customer service just stopped answering me.
Result: my money is gone and my girl has a broken necklace. lovely company..

They unexpectedly charge tariffs when shipping to the US, and there's no mention on their website, but only hidden in the small print. Also, they charge shipping for returns - I'm not sure why these European companies operate as dinosaurs.

I'm not buying from them again!

Twojeys is my favourite brand, been a loyal customer for years. Unfortunately their customer service has reduced I placed an order 17 days ago, no update, tracking information says not shipped, I emailed with no response, sent a follow up and still nothing, contacted on IG nothing, on their website their chat with us doesn’t work. And their tracking of the order says it’s not been shipped… how on earth can you be a global premium brand and not have any customer service or communication ? I spent £150 and been depending a lot for years and referring people because I love this brand, but to have 0 engagement or follow up, something in this system isn’t working. I feel like my order got missed and no one checks up on this? Don’t you have KPIs to track SLAs and achieve a good experience? Not sure what else I’m meant to do, so disappointed. My mobile is 07955175323, if anyone knows a way to reach them let me know

I was waiting for my order 25 days (ship to Poland), it was only one necklace. The chain is different then that on website photos and its much brighter than the necklace pedant. I dont recommend

DO NOT PURCHASE IF YOU ARE OUTSIDE THE EU AS THERE IS NO TRANSPARENCY TO EXTRA CUSTOMS CHARGES.
TwoJeys should make it clear before you pay you will BE CHARGED CUSTOMS AND TAX ON YOUR GOODS. Yes, you can find them in the small print but it’s too late. I had to pay £65 on top of a £174 purchase. absolutely disgusted as this is a Christmas gift for my son. BE WARNED!

Impossible to get hold of. Have sent 3 emails with no response. Have been charged Duty on items delivered in tte uk from the uk site - makes no sense.

On the basis of not being able to contact them or hear anything bank I would say don’t waste your money.

I liked my necklace but the bracelet that I ordered with it felt like super cheap quality... absolutely no reason to be charging over 100$ for this. I feel like I got ripped off

DONT ORDER TO US! Don’t know how much this apply to other countries but I ordered a $45 hat and the post office held it hostage due to a $50 tariff/export fee!!! The lack of transparency from them regarding this will never have me ordering from their company again.

The item looked different in person than it did on the website

Awful experience I am from the uk and was not warned about a £70 shipping fee. On my receipt tax and export came to 0. Five days after I bought the items I was alerted by my courier about the charge which had to go ahead whether I got a refund or not. I’ve tried contacting them and they still haven’t got back to me!

I bought a bracelet five months ago and it has already fallen apart. Customer service said there was nothing they could do, despite there being a warranty. Products are cute but not made to last.

I will never buy from them again. I have a received a broken necklace which I had to gift to a friend of mine. Well, I wrote 4 emails in two weeks and never got an answer. This is a complete scam and totally illegal. I’ll probably proceed with a complaint as it seems a lot of people are having problem with the support.
This is not what I expected from a company that pretend to be serious. Very disappointed and angry!

They don't ship orders. I ordered a package months ago and they haven't shipped it.

Dear TwoJeys,
First of all, love the brand, most of my Jewlery is from you guys, however, this piece has especially upset me since I bought it. The first time I got the stars bracelet, it broke, the first day I got it as I got on the bike and a little bit of motion from my wrist managed to break the bracelet. I came back the next day, where luckily I managed to get a new bracelet (same one). I really liked it, and this time it lasted about a week time, until it eventually broke again. However, this time much worse as I was in Denmark (one of my residence homes (apart from Madrid), and it broke in the middle of the street, where some of the letters fell in a sewer (or the metal bars in the street that lead nowhere). Some months went by until I eventually came back to which I couldn't return the item (not because of the missing pieces but because of the time that had passed). I came back once more as I have barely gotten to wear it and the jewlers in Denmark cant seem to help me repair it. I would love to get the money back or some type of compensation as I really believe this was not my fault and plus, I really want to keep buying from your brand as you clearly dont face competition in innovation and style. I will put my contact info below in case you want to contact me.
Again, I love your brand and your staff is always super welcoming and helpful, so I hope you can help with the enquiry.
Order N. #208925 (Stars Bracelet)
Name: Tristan Jeberg.

My original order came in less than a week, it is of a good quality, however it was the wrong size. I began the process of returning the item, originally hoping for an exchange, but the company and the returns service have been extremely difficult due to a lack of response, an overcomplicated system, and the seemingly lack of care to resolving issues.

I began the process of returning my item on 8th July and, after my initial difficulty with the returns company and lack of support from Twojeys, was finally able to have my item shipped back to store on 23rd July. It is now 25th August at time of writing, Twojeys have pretty much ignored the emails I have sent by only occasionally providing copy/paste generic responses offering no support at all. I am currently out of pocket by £80 with the company acting disinterested in whether they actually send me the item I requested as an exchange or assist in processing a refund.

This is a service/brand I would urge people to stay away from unless you enjoy your money being stolen from you.

Never got my money back for my return, loved the company for a while, I have many items but this is disappointing. Return service is not correct. Already been waiting for months for return money.

I didn’t get my money after i returned a item now i’ve spent 110€ and dont have anything.
I also spent hours writing the support but they just gave me excuses and now they arent even writing back.