Tyre Pros Reviews 

569
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the efficiency and speed of getting their vehicles back on the road. The staff are consistently described as helpful, professional, and knowledgeable, often going above and beyond to assist. Many people also appreciate the fair and reasonable pricing, with some even receiving free assessments or repairs. However, some customers also noted issues with the quality of work, such as incorrect repairs or damage to their vehicles. A few other people also felt that customer service was lacking, citing instances of unhelpful staff, refusal of service, or a failure to take responsibility for problems. There were also concerns about misdiagnosis or unexpected high costs for repairs.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers expressing high satisfaction with the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Product

Consumers find product to be ambiguous, with some reporting positive experiences, such as feeling secure with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising outstanding... See more

Price

People report positive experiences with pricing, often finding it very reasonable and significantly cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Experience At Tyres Pros Gillingham Was 💯 Satisfactory. Pat ( the gentleman) who attended to me, was patient and went over and above to ensure my queries were met. A big shout out to the... See more

Rated 5 out of 5 stars

I went to STS tyre pros in East Grinstead after wasting 2-3 hours,unsuccessfuly,trying to get approval under the insurance we have with AutoProtect for the replacement of 3 tyres. In desperation... See more

Rated 5 out of 5 stars

I always use sts tyre pros in Canterbury because they are professional and polite, never doing work unless really needed. I visited again today and as ever, they were polite and knowledgeable and trea... See more

Rated 5 out of 5 stars

Extremely happy with the service I received at Tyre Pros Wisbech. Staff team were great, particularly Colin, who was very knowledgeable, friendly and approachable. I came away feeling confident that I... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.2

Great

TrustScore 4 out of 5

569 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(569)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Haslemere Tyre Pros are very good

I don't know about all the branches. But Haslemere is great.
Pleased that David has returned. Such a helpful person.
I've not found better.
Thank you again for helping me out when my batteries were dead.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service at short notice.

Arrived at Hemel Tyre Pros, without appointment needing a tyre repair at short notice, as I am a Driving Instructor, and my pupil had imminent driving test. Dan, and Ahsan managed to get me in straight away, repair the tyre, and check the car over.
Have used this venue, on several occasions,
and they always go the extra mile. Pupil passed test so everybody happy. Great service.
Much obliged.

January 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Really excellent help

Visited the garage in Rainham Kent. Had the most amazing service getting my tyre pressures checked. Would definitely go back there again.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and professional

Friendly, knowledgeable and helpful staff at STS Old Palace Road, Norwich, made having 2 new tyres on my Ford Ranger a really good experience, even put my spare wheel back on the carrier under the truck. Best experience I have had of tyre changing in 42 years of driving

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Royston Branch

I had a problem with tyre pressures and it turned out to be a simple fix. Will highly recommend the Royston Branch for dealing with this quickly and efficiently.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Refreshing honesty and professionalism

Booked in to have a replacement tyre fitted. Existing tyre had a nail in it. Fortunately I have tyre insurance so was a straightforward issue. The East Grinstead branch were so professional and honest. They advised that rather than fit a new£400 tyre they would repair it free of charge. Excellent service

January 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Tyre Pros Chesham - great service again

Had a broken gear part on my daughter’s Mini. Limped it back from Gerrards Cross the day before with no reverse or first gear. Should not really have been such a quick repair but Craig, Bradley and the team (think it was Ben who fetched the part for me?) were proactive, They were mega helpful and bent over backwards to do it quickly. Highly recommend and trust the Chesham branch of Tyre Pros and will continue to use them on the family’s cars.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Cautionary tale

Visited Norwich branch for suspected tyre puncture, was told needed two new rear tyres at £531, refused and visited alternative garage where puncture was located and repaired for £25, thanks tyre pros for attempting to rip me off 3 days before Xmas

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Credit goes to Ash & Brandon at…

Credit goes to Ash & Brandon at Cheshunt branch. After my car had a bang on rear & needed wheels alignment. Tyre pro’s did what 2 previous tyre companies didn’t want to know about. They explained everything in detail & now my Audi A7 is safe. Top guys.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fab service

Used today in maidstone, I called needed a tyre checked to see if it could be fixed, ( it couldnt) i had called at 9am in seen 9.40 and off again by 10.40, it was very busy but Dylan was helpful polite and the guys got me fixed up and off to collect my grandson super quick (IMO)

December 16, 2024
Unprompted review
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Rated 1 out of 5 stars

A bit pricey,at Haslemere Pro Tyres and didn't reach my expectations

My first experience and visit to Tyre Pros Haslemere is a bit pricey, I didn't find the staff very polite and a bit intimidating. I was quoted a much better price elsewhere for wheel alignment and for a temporary fix of budget tyres the amount charged was a bit much. It pays to shop around. My personal experience of tyre pros Haslemere wasn't great. I never visited before and won't visit again.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of using the weston super mare branch

I recently had the pleasure of experiencing exceptional customer service at STS Tyre Pro, thanks to the incredible assistance from Jason, the Centre Assistant Manager. From the moment I walked in, Jason greeted me with a warm and welcoming smile, immediately making me feel valued as a customer. He took the time to listen carefully to my concerns and provided insightful recommendations, all while maintaining a professional yet friendly demeanor.

What truly stood out was Jason’s dedication to going above and beyond. He not only ensured that my tyre issues were addressed promptly but also took extra steps to explain my options thoroughly, offering transparency on pricing and services without any pressure. His attention to detail and commitment to delivering top-notch service were evident throughout the entire process.

Thanks to Jason's high level of customer care, I left feeling confident and satisfied. His exceptional service has certainly secured my loyalty, and I will undoubtedly be returning for all my future tyre needs. It's clear that STS Tyre Pro values long-term customer relationships, and Jason’s outstanding service is a true reflection of that commitment. Highly recommend this centre for anyone looking for reliable service and a top-notch customer experience!

December 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Super smooth

Super smooth. We had a slow puncture in our OSF tyre so booked it in with Tyre Pros St Albans via the Kwik Fit website. Next day (Sat) availability. Car straight up on ramp, thorn found in tyre, tyre repaired in 35 mins, all tyres checked and pressurised. £35 and done.

TIP: if it's your first visit, they are located on Alma Rd not London Rd as the web address will tell you.

November 30, 2024
Unprompted review

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