Order placed a week ago (5th July). Shop app shows should have been delivered Wednesday (8th July) no updates given. No response to emails, telephone number not answered says leave a message but the v... See more
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See what reviewers are saying
I recently ordered a croquet set from Uber Games during a period when they were undertaking a major warehouse relocation. While there was a slight delay in dispatch due to the move, the communicat... See more
The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled... See more
The game is great but the packaging was not good. End of box ripped off and hole in cardboard to the top of the box. I checked it out with the courier and decided contents were not damaged. The cour... See more
Company details
Written by the company
Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.
Contact info
1 Tannery House, Tannery Lane,, GU23 7EF, Send, United Kingdom
- 0208 123 6812
- sales@ubergames.co.uk
- ubergames.co.uk
3.8
Great
136 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Quick and friendly service from the…
Quick and friendly service from the Uber Games team. Products are fantastic, robust and well built.
November 10, 2022
Unprompted review
To me Uber are the premium garden games…
To me Uber are the premium garden games supplier.
September 27, 2022
Unprompted review
Brilliant quality
The items are really great quality and looked fantastic at our garden party. Would definitely recommend and will be back for more in the future.
September 27, 2022
Unprompted review
The items I ordered were as shown on…
The items I ordered were as shown on the website and were delivered next day. I received a tracking number for Parcelforce and a delivery time slot. My only niggle was that in portrait mode on my iPhone the basket was hidden behind the icon for live chat and it took a little time to realise where it was.
September 26, 2022
Unprompted review
Great games but awful customer service.
Great games but awful customer service.
Phone calls have been promised with regards to my enquiries but they never call…
August 22, 2022
Unprompted review
Reply from Ubergames.co.uk
Good afternoon Thank you for your review and I am glad you love the games, but I am sorry to hear that our customer service has let us down, please could you let me have some more details, so that I can investigate and see how we can assist.
Update - thank you for your response, would it be possible for you to email myself at sales@ubergames.co.uk and outline your enquiry for me so that I can help rectify the issue, or if you could confirm how you placed your order either directly via our website or via another retailer, please could you also confirm the item you purchased. Many thanks again for your response.
Edit - Please can you contact us as I am unable to find an order for a "Joseph B " in July or August and we would like to try and rectify this issue or at least improve our service. Many thanks
Great - would order from them again
I ordered a bat and ball set for a friend of mine and GLS fluffed up the delivery and refused to help and the whole thing dragged out over 3 weeks (not a big deal in comparison with everything going on right now, but it became one more thing to sort out). I got in touch with Uber and the problem was sorted out by the next day. Friendly people who got the job done. Would definitely order from them again.
March 17, 2021
Unprompted review
Excellent service
Excellent service, item arrived as described very prompt delivery, very helpful staff, very impressed which made me very very happy customer.Special thanks for Rachel who sorted out a problem for me on the spot.
August 6, 2020
Unprompted review
Disappointed with quality and customer service response!
Bought two Championship croquet mallets a couple of years ago. Probably played about 20-25 times with them. The mallet described: "The heads are protected with brass rings giving fantastic durability". Sadly the brass rings at BOTH ends have split suggesting a problem with the wood not being properly seasoned? Second mallet perfect! Currently in discussion with Uber to replace mallet as 'not fit for purpose'. Fingers crossed!
Well sadly after several e-mails Uber refused to replace the mallet....so VERY DISAPPOINTED in their response.
July 25, 2020
Unprompted review
Reply from Ubergames.co.uk
I'm very sorry to hear you are disappointed in our response. I think most people would accept and understand that we are not able to offer a warranty on a product purchased two years ago. We did offer a discount on a replacement but you declined to take up this offer. I hope we are able to help in the future.
Ordered a Carrom Board with Dice and…
Ordered a Carrom Board with Dice and when ordering the website said next day delivery. Just received an email to say "your order has been processed..". The Order has not been received and it's One week. Phoned few times and finally got through to someone who said "it'll be delivered next week...." but didn't give a date. The manner was rude and non-apologetic although delayed.
(Thanks for the reply, however your website says the Carrom Board is complete with coins.)
July 20, 2020
Unprompted review
Reply from Ubergames.co.uk
Hi Sam,
We do offer next day delivery on our Uber products, however, we have been out of stock of this Carrom Board since early June and this is clearly stated in bold red letters on our website, I'm sorry if you missed this.
The website also advises a re-stocking date of beginning of August so that customers are aware of the delay and can choose whether or not to go ahead and place an order. This game comes from India and as it is shipped from overseas, we aren't able to give a specific date.
Like many businesses, we have some staff on furlough so the phone may not be answered on the first ring, but it will always be answered. I'm sorry you didn't realize the delivery date and that you felt our response was rude, that certainly wasn't intended.
You also mentioned dice in your review. This board does not come with dice so if that is something you want to order please let us know?
Kind regards,
Pat
Excellent service
Excellent service - prompt delivery and quality of product was as stated. Very happy
June 29, 2020
Unprompted review
Fantastic service that 'saved the day'…
Fantastic service that 'saved the day' for the ladder golf balls. The balls are of excellent quality -highly recommended
May 27, 2020
Unprompted review
Delighted with our pro croquet set…
Delighted with our pro croquet set which is sturdy and good quality. Staff at Uber games acted efficiently when the delivery went astray, and made sure we had everything we needed. Thanks!
September 7, 2019
Unprompted review
Good games, awful service
We rented games for our wedding - the process of getting these ordered was terrible (calls not being answered and people not replying to messages). The games did arrive on the day stated, but I had to ring to get an exact time slot rather than just 8-5. Games were all in good condition but still haven’t been picked up despite us waiting in for the collection and giving them access information to collect them on a later date
June 8, 2019
Unprompted review
Reply from Ubergames.co.uk
Dear Caroline
Thank you for taking the time to give feedback, and I'm very sorry that you didn't have a good experience. It's not the level of service we want our customers to receive and I'm very sorry this hasn't worked smoothly for you on this occasion.
We use Parcelforce's Express 24 hour delivery service, they're unable to give a time slot until the day of delivery when they've worked out their routes for the day. Unfortunately this isn't something we can change, and we do communicate the timings in the confirmation email.
Though the games have been picked up from you now, I understand how frustrating the failed collection is. We are following up to understand what happened and prevent a repeat.
I hope you and your guests were able to enjoy the games on the day.
Kind regards
Sarah
I ordered two sets of Ladder Golf
I ordered two sets of Ladder Golf, one for myself and one for a gift. One arrived with a broken pole and within 2 days they had resolved the issue by sending me out a brand new one. They were very helpful and polite with all their emails, and I will continue to recommend them to my friends.
May 15, 2019
Unprompted review
Great products, great customer service!
Through no fault of Ubergames, we had an issue with delivery the week before Christmas, but the staff at the company were really helpful and got a replacement sent out in double quick time for us.
We’re also really pleased with the quality of products received, so thank you!
December 22, 2017
Unprompted review
Looks sturdy
Quick delivery and played few times with the stand and its sturdy :)
December 20, 2017
Unprompted review
Great service
Easy to order, easy to pay, delivered quickly and correctly. Well done!
December 19, 2017
Unprompted review
Carrom boards and extras
Good selection and quality of merchandise. Ordered easily and delivered quickly and well-packed.
December 19, 2017
Unprompted review
As we expected
As we expected, your delivery service and the quality of the product remains very dependable.
December 19, 2017
Unprompted review
Easy to find on the web
Easy to find on the web, Packed well and delivered promptly. A very easy transaction. Than You
December 19, 2017
Unprompted review
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