Ubergames.co.uk Reviews 

136
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Order placed a week ago (5th July). Shop app shows should have been delivered Wednesday (8th July) no updates given. No response to emails, telephone number not answered says leave a message but the v... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a croquet set from Uber Games during a period when they were undertaking a major warehouse relocation. While there was a slight delay in dispatch due to the move, the communicat... See more

Rated 5 out of 5 stars

The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled... See more

Rated 4 out of 5 stars

The game is great but the packaging was not good. End of box ripped off and hole in cardboard to the top of the box. I checked it out with the courier and decided contents were not damaged. The cour... See more


Company details

  1. Game Store

Written by the company

Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.


Contact info

3.8

Great

TrustScore 4 out of 5

136 reviews

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3.8

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(136)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

My purchase of a Giant Jenga Mega Tower …

My purchase of a Giant Jenga Mega Tower over two weeks ago has still not been fully completed. The money was taken in full when I ordered the item but I'm still waiting for part of the set to be delivered. I've made numerous telephone calls chasing the missing part but, so far, all to no avail. Despite numerous assurances that someone will call me back they never do.

September 1, 2017
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hi Mr Collings,

Please accept my apologies for the trouble with your order - it is very unusual for this to happen. I believe my colleague has now sorted this for you and you will receive the missing bag tomorrow.

Again, I am sorry for the trouble this has caused you but I hope you are happy with the product.

Thanks, Kate

Rated 4 out of 5 stars

Bought as a gift

Bought as a gift. Arrival time was given as a whole day so missed the first try, the box was a little bashed about with holes however the packing stoped all but minor damage that l will deal with .

September 1, 2017
Unprompted review
Rated 5 out of 5 stars

Well impressed

After reading some bad reviews on amazon i was a wee bit weary of buying the standard board .But i must admit very good quality fast delivery overall well impressed thanks uber games

September 1, 2017
Unprompted review
Rated 4 out of 5 stars

wrong but right

The board game I ordered was delivered with blemishes to the surrounding wood, but they sent me a further garden game as way of an apology. This was ok by me.

August 3, 2017
Unprompted review
Rated 2 out of 5 stars

I ordered a Croquet Set which we used …

I ordered a Croquet Set which we used twice and the wooden balls paint badly cracked (looked like they had been used for 2 years!) and a mallet cracked. They kindly offered to replace the mallet however would not replace the balls arguing that 'I’m am afraid is what happens on wooden balls'. They recommended that i spoke with the croquet association and told me that a reasonable person does need to understand what they are buying and its expected performance! I am obviously new to the game!!!!?

I purchased this through the croquet online site which I left a review but it doesn't seem to show! :) :) :) :)( there are good review on there).

Just be warned.

June 2, 2017
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

We received the complaint 11 months after the croquet set was purchased. Wooden balls do deteriorate from first use - this is the nature of paint on wood and with the balls being hit. Therefore, we do recommend people to purchase sets with composite balls and this is clearly listed on our website. We encouraged Warren to speak to the croquet association, providing a name and number of someone there so he could get an independent view on what should be expected of wooden balls – it is disappointing he did not do this but still gave a negative review. We will speak with croquetonline regarding their review system.We have now supplied the replacement mallet.

Rated 2 out of 5 stars

Croquet mallets

I ordered two croquet mallets. They were not received and eventually I phoned and was told there had been a fire at the warehouse and their website indicated that they were out of stock. It did not. It still does not.
Eventually I asked for my money to be refunded and after two further phone calls eventually it was. If the mallets were not available, as a courtesy , I should have been emailed. I was purchasing these mallets on behalf of friends who, quite rightly, kept asking about the delivery.
Not at all happy

November 2, 2016
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hello Doreen. Thank you for your feedback. I am sorry that you are not happy with the customer service that you received from Uber Games. It seems the information that you were given was not clear and I would like to apologise for that. We were expecting stock of the Pro mallets at the end of September but due to a fire on the container ship this did not arrive and we still have not received the stock. We did contact all customers waiting by either email or phone so I am sorry if you did not receive that. The website is updated to show that we are out of stock and this was done on the day that we found out about the delay. Best wishes, Kate

Rated 5 out of 5 stars

First "real" croquet set

I decided to buy a decent croquet set for the garden to play with the kids (6 and 15), having previously had the very small and cheap garden center version.

Our grass is ok but no croquet lawn so I wanted a set that was a little more substantial too so it would run more true than the marbles the previous set had.

Having decided to get one I wanted to get something that would be a buy it once, last forever set. Without being ridiculous in terms of cost as I soon found you could spent over a thousand... so opted for Ubergames because the mallets and overall set looked more polished than some other premium sets.

I opted for the minimum that provided worthwhile upgrades, the Pro set. Gave me two sizes of mallet (6 year old was mostly fine with the shorter one, but did eventually hit himself in the eye while swinging it, without messing around). Also the composite balls are very good.

The hoops are nice and solid which is in keeping with an overall feel of getting what you paid for and good value with it.

Bought coits too... again very good for what it is and a good little bag with it.

Storage wise I opted for the tool bag. It actually takes quite a while to put everything away properly and I half wish I had opted for the wooden box. I figured the tool bag because then its easier to take to the grandparents. Tool bag is good quality though.

So in summary, a high quality set that I feel will last for many years. Reassuringly expensive without being silly... Annoyed I couldn't find any discounts!

Hope this helps... its definitely a good family game.

July 18, 2016
Unprompted review
Rated 3 out of 5 stars

Croquet set order

I liked the web site but was charged delivery initially when it should have been free. I think you should include a rule book with croquet sets.

July 15, 2016
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hello James. Thank you for the feedback. There was a glitch on the website at the time of you placing your order but I believe my colleague on livechat sorted this for you straight away and you were able to order with no extra delivery charge. We do not currently include a rule book with our croquet sets as the instructions are easily available online but this could be something that we look into. Best wishes, Kate

Rated 5 out of 5 stars

Great product, great service

Bought hard wood tumble tower. V good quality bricks and bag. Requested specific day for delivery via email and product turned up on time as promised. Would definitely use them again.

July 15, 2016
Unprompted review
Rated 5 out of 5 stars

Thrilled

I bought this item as I've been after a wooden garden game like this for years. If arrived quickly, well packaged and the item is even lovelier than the pictures allow for. We used this at our wedding and it was a huge hit. Would highly recommend both the company and product.

May 30, 2016
Unprompted review

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