Order placed a week ago (5th July). Shop app shows should have been delivered Wednesday (8th July) no updates given. No response to emails, telephone number not answered says leave a message but the v... See more
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See what reviewers are saying
I recently ordered a croquet set from Uber Games during a period when they were undertaking a major warehouse relocation. While there was a slight delay in dispatch due to the move, the communicat... See more
The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled... See more
The game is great but the packaging was not good. End of box ripped off and hole in cardboard to the top of the box. I checked it out with the courier and decided contents were not damaged. The cour... See more
Company details
Written by the company
Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.
Contact info
1 Tannery House, Tannery Lane,, GU23 7EF, Send, United Kingdom
- 0208 123 6812
- sales@ubergames.co.uk
- ubergames.co.uk
3.8
Great
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Simply excellent....
I was afforded excellent customer service from the beginning of my involvement with this company, right the way through to the very end. I bought several pre-used games and found them all to be complete and in excellent condition. My order was very slightly wrong, but the error was promptly and satisfactorily corrected by the very efficient staff. International postage was extremely reasonable too. I would highly recommend this company - and particularly Kate, with whom I dealt - to anybody who asked for my opinion.
January 14, 2016
Unprompted review
Excellent website and speedy service.
Initial search was easy via a great website and straight forward ordering process. The item arrived in good time with excellent communication throughout.
December 9, 2015
Unprompted review
Great Service
From start to finish a seemless transaction, would definately recommended...
December 9, 2015
Unprompted review
Good quality product
Quality of product is good. I think worth it. Ply seem to be good quality, time will tell
December 8, 2015
Unprompted review
BAD CUST SERVICE, FULL OF LIES AND EXTREMELY RUDE! DISGUSTED
ORDERED A CARROM BOARD & BAG. WAS PROMISED DELIVERY ON FRIDAY 6TH NOV. RECEIVED SEVERAL EMAILS AND TEXT MESSAGES CONFIRMING DELIVERY. TOOK THE DAY OFF TO WAIT FOR MY ITEM TO BE DELIVERED. ITEM NOT ARRIVED SO I CALLED THEM ONLY TO BE TOLD MY CARROM BOARD WILL NOT BE DELIVERED TODAY. SPOKE TO ROB WHO WAS POLITE AND APOLOGISED, BUT THEN SPOKE TO CUSTOMER SERVICES (KATE) AND A MANAGER/DIRECTOR (NEIL) WHO WERE BOTH EXTREMELY RUDE, RAISED TONES, DIDN'T INITIALLY ACCEPT THAT IT WAS THEY'RE FAULT, TRYING TO GET ME OFF THE PHONE ASAP, TRYING TO FORCEFULLY CANCEL THE ORDER... OVERALL THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. NOW I HAVE TO BOOK ANOTHER DAY OFF AND WAIT FOR MY ORDER. EXTREMELY DISAPPOINTED WITH THIS COMPANY. APPALLING!
November 6, 2015
Unprompted review
Reply from Ubergames.co.uk
This customer ordered two separate items and the emails/texts he refers to related to one of these items that was successfully delivered on time. Unfortunately our delivery company had failed to collect the second package from our warehouse the previous day. We took full responsibility for this and apologised many times and offered to upgrade the delivery to a weekend service or deliver on any day that was convenient to our customer. Unfortunately the customer was still demanding delivery on that day which was not physically possible and became very aggressive on the telephone and would not listen to what we were trying to explain. We even offered to cancel the order and refund the customer in full if this was his preference. In the end it was agreed that we would deliver the item on Saturday and it is currently showing as out for delivery between 12.14 and 13.14.
No instructions with plastic chess board
Despite it apparently being a very simple matter to assemble the plastic outdoor chess board I purchased recently I have still not mananged to do it. I end up with 8 or so wrong handed tiles which do not fit into the 56 I have managed to assemble. Is there a correct way to do it in which case why isnt there a simple explanation of the method with the goods? Alternatively if it is so simple that only I cant complete this simple task ;why do I end up wtih incompatable tiles? Or is it possible that there are different handed tiles and i've got some wrong ones in my set? I had no intention of making this complaint believing that I would crack it eventually, but your Review invitation gives me a suitable oportunity. (and of course for you to respond). I'm perfectly happy with the goods but surely assembling the board should be either completely straightforward and obvious which I expexted, or not, in which case an instruction slip should be provided.
November 6, 2015
Unprompted review
Reply from Ubergames.co.uk
Hi John. Thank you for taking the time to leave a review. At the moment, we do not include instructions on how to put the board together but it is something we are looking into. We do have them available should a customer contact us to ask. I will send them over to you by email now and hopefully it will make it much easier to work out! Best wishes, Kate
Garden croquet set
Product was wonderful. Fantastic service & delivery
October 5, 2015
Unprompted review
Pro Croquet Set
Very satisfied with the product delivered and customer service provided.
September 3, 2015
Unprompted review
Very good quality product and very fast service
I bought a Carrom Board (Tournament) from Uber Games. I placed order on 30th July 2015 and it was delivered at my home address in Suffolk on 31st July 2015. Amazing speedy delivery. The quality of Carrom Board is really amazing. 5 starts for quality and service.
August 19, 2015
Unprompted review
excellent service
Prompt service not long to wait before our game arrived.
August 17, 2015
Unprompted review
First class qualty
Good quality first class service goods received packed excellent
August 17, 2015
Unprompted review
Garden Croquet Set UG105
I was looking for a replacement set for my 25 year set which had broken mallets and very rusty hoops.
My set arrived with free delivery including four new mallets the next day and after one week of using the new set with my wife, daughter, son in law and two grandkids I am very impressed with the quality and sturdiness of all the component parts. I would certainly recommend UBER games to anyone looking for a croquet set.
August 5, 2015
Unprompted review
Excellent
Great support and immediate delivery ....need to notify status of delivery. ...which is my recommendation.
August 4, 2015
Unprompted review
good product and less than 24hours ordering to delivery excellent
ordered a croquet set, 11.30 am. delivered next day 10.30am excellent service. was well packed and great quality, thanks.
August 4, 2015
Unprompted review
Great Product and service
Ordered a Pro croquet set and extremely pleased with product. The delivery service was fast and efficient.
August 1, 2015
Unprompted review
Excellent customer service
I had reason to contact Uber games to report a problem. This was handled
extremely well and a replacement for a damaged item was in the post the same day. I would certainly recommend the company and will use again.
July 27, 2015
Unprompted review
Usually Very Good
My Latest order arrived wrong due to a picking problem I guess, someone didnt read the paper work I guess. Anyway after a phone call my problem was solved in no time, goods were delivered the next day as promised!
Thanks
July 27, 2015
Unprompted review
Giant pick up sticks
Great game in sturdy carry bag, strong sticks and real good fun!
July 20, 2015
Unprompted review
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