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Review summary

Created with AI, based on recent reviews

Evaluating 2,325 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the protein shakes, for their delicious taste and effectiveness in promoting fullness and aiding weight loss. Many appreciate the wide variety of flavors available, often highlighting the creamy texture and ease of mixing. The delivery service is frequently described as exceptionally fast, with many orders arriving the next day. The ordering process is also noted as straightforward and user-friendly. Some people were dissatisfied with customer service, citing issues such as unreceived orders, missing items, or difficulties in getting a human response. A few customers also mentioned that certain flavors were too sweet or that the product did not keep them full for as long as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the delicious taste of the... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the products,... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the speed and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting professional, friendly, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always apprehensive buying stuff advertised on social media especially when it comes to weight loss. However, after piling on the pounds from comfort eating after losing my husband a few months ago I... See more

Company replied

Rated 5 out of 5 stars

I have placed 2 orders so far with Protein.com. The flavors I have tried are Banana, iced cappuccino and Lemon Curd. Banana is by far my favorite. They taste so nice, are great for breakfast replaceme... See more

Company replied

Rated 5 out of 5 stars

I have tried so many items on tick-tock shop to help with losing weight but nothing compares to your protein shakes I did not think I would be able to drink them as I have a very sensitive tounge if I... See more

Company replied

Rated 5 out of 5 stars

So so easy to order from website and delivery is super quick. Customer service is amazing if needed. The flavours are outstanding can’t actually say there’s any I don’t like altho i have my favour... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

As Scandinavia’s #1 female wellness brand, we’ve been empowering women since 2017. Leading the protein revolution with over 1 million customers, our specially formulated protein powders and vitamins help women lead healthier, stronger lives. Plus, we offer free next day delivery across the UK, so you can get the products you love, fast! 🙌🏼 🇬🇧


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very tasty drink

Very tasty drink. Have it in the morning and seems to last till about 2 oclock till I need another or something solid. I’ve been on it for a month and lost 1/2 stone. Great product

May 18, 2026
Unprompted review
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Rated 1 out of 5 stars

I left a review a few days ago and had…

I left a review a few days ago and had a response from you informing me to get in touch with directly to get my free shaker as you said that you would send me a free shaker straight away due to the inconvenience. I have had a email reply from you team again telling me no and I need to purchase one - lies again this is not how you treat people! You can’t say we will give you a free shaker which you put in writing and now I’m being told no - awful

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

fast efficient delivery

fast efficient delivery, and excellent customer service

May 8, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Customer,

Thank you so much! We are thrilled you enjoyed our fast delivery and great customer service, especially as so many people are loving the products right now. We always aim to process every order and handle every enquiry properly to give you the best experience!

- Protein.com Team 🩷

Rated 1 out of 5 stars

Sarcastic Customer Service

Frustratingly, having to give one star. Attempted payment with a discount code. For some reason the first attempt at Apple Pay declined as it sometimes does. Tried the double click instantly again which went through but without my knowledge, the website had in between, removed the discount code and I ended up paying full price. Contacted the company instantly to ask for help with this and have been ignored until ironically, half an hour after my order was delivered. The response was sarcastic, not at all acknowledging what had happened, but asking me to “remember” to enter the promo code in future. This was not a case of not remembering and for such a big company, I felt this customer service has left a lot to be desired. I’ve spent a lot of money with this company, never again.

May 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Ordering is simple

Ordering is simple, delivery is quick. So far the tablets seem great 😊

April 20, 2026
Unprompted review
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Reply from Protein.com

Hi Tracy,

Thank you so much! We are thrilled to hear that ordering was easy, delivery was fast, and that you are already enjoying the tablets.

- Protein.com Team 🩷

Rated 1 out of 5 stars

Avoid! Check other account on here for bad reviews

If I could give no stars I would

Not a good overall experience so far def not 24hr delivery like stated

We ordered three shakes and two shaker cups and was told next day delivery.

4 days later we are still waiting! Contacted them to be told the order has been processed.

I was then told on fb messenger that it has not been processed and are missing a flavour even though it showed as in stock! All their responses are copied and pasted ! And they genuinely do not care about anything!

All
I get is it’s processed now although I asked what will actually be sent as they keep telling me different things. Most replies are copy and pasted

they have arrived, tried the mango tropical and it’s so sweet it’s unbearable even after ten minutes of drinking I can still taste an over powering sweetness in my mouth. Actually all flavours are awful ( please check other account on here there’s loads of bad reviews for the company ) wish I had seen before ordering
The proton shaker leaks when u shake it

Apparently can’t send back as they do not guarantee the taste of the product lol complete joke , avoid like the plague

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good service and products.

It’s easy to find what you are looking for on the website. There are good offers all the time. The slim shakes are great flavours and the choice to mix with water or milk is good. I’ve had free next day delivery with every order I have made, which is brilliant. The only thing I would note is that because your order is processed immediately for next day delivery, if you make a mistake or want to change something after you place the order, you won’t be able to. So just make sure you look at your basket/address/payment before you pay.

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hello S,

Thank you so much for this wonderful feedback! We are absolutely thrilled that you are loving our slim shake flavours, great offers, and super fast delivery. We we process everything immediately to ensure next-day arrival.

- Protein.com Team 🩷

Rated 5 out of 5 stars

Easy to order

Easy to order, arrives quickly.
Love the flavours, some more than others.
Very satisfying and filling. Have two a day then eat normally for Tand still with a glass of wine.

May 17, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hello Joan,

Thank you so much! We are thrilled to hear that you find ordering easy, delivery fast, and our shakes both satisfying and filling. It is wonderful to know they fit so perfectly into your daily routine.

- Protein.com Team 🩷

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Rated 5 out of 5 stars

I’ve been doing this for 4 weeks and…

I’ve been doing this for 4 weeks and I’ve lost 1stone in weight. The shakes are sweet but I really like them and have an array of different flavours!
Whilst I know it’s not a quick fix, with me having a busy lifestyle it will help me when I don’t have time for breakfast or when I skip lunch then binge, I can have a shake instead which is quick and easy to do!
My main meal of evening is so much healthier as I am seeing results on the scales and clothes, I am more inclined to make better food choices.
The shakes are delivered the following day which is really good!
I am really impressed!

May 17, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hello Heather,

Congratulations on losing a stone in four weeks! We are so thrilled to see such incredible results on the scales, and it is wonderful to hear how easily our sweet, flavourful shakes fit into your busy routine to stop skipped meals, inspire healthier dinners, and arrive so quickly with our next-day delivery. Keep up the amazing work!

Protein.com Team 🩷

Rated 5 out of 5 stars

The best I've ever tried

Next day delivery, tastes amazing, easy to make, just as nice if not nicer with just water. I wouldn't hesitate to recommend

April 25, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Clare Connor,

We are absolutely thrilled to read your lovely comments!

Hearing that we are the best you've ever tried has made our day! It’s fantastic that you’re loving the taste with just water and finding it so simple to whip up. Since you mentioned our speedy service, we’ll keep processing that next-day shipping so your future orders always arrive just as fast.

-Protein.com Team ❤️

Rated 2 out of 5 stars

Awful after taste and flavour

After debating for a while and enquiring about flavours I decided on chocolate fudge as chocolate flavours I like told this is very chocolatey however it arrived quick but the taste is vile not at all chocolatey leaves awful after taste so such a waste of money and it’s not cheap I wouldn’t recommend as I would be concerned they all have awful after taste and is the reason no flavour 1serving options available such a shame

May 16, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Mrs Walters,

Thank you for sharing your feedback, and please accept our apologies that the Chocolate Fudge flavour was not what you were expecting.

Taste is incredibly personal, but it is always disappointing to invest in a product and find that the flavour and aftertaste do not suit your palate. We always want our customers to feel they've received great value. We appreciate your honest note regarding the lack of single-serving sample options.

-Protein.com Team ❤️

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Rated 1 out of 5 stars

Beware items missing from order!

Ordered one jar 34 meals from ad which stated clearly with free shaker, jar arrived with no shaker, i contacted customer service but they are just ignoring my emails with proof of ad saying free shaker with one jar, and thats the ad i bought from. Beware as this is of course false adverting, if i dont recieve reply and my free shaker, i shall of course be contatacting trading standards.

May 16, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi John,

Thank you for your feedback, and we appreciate you bringing this to our attention. Most of our customers are loving the effects of our products, and we always strive to ensure every order is fulfilled perfectly. We are currently getting a lot of enquiries across our platforms, but please rest assured that we handle these concerns properly and are dedicating the right time to look after every customer.

- Protein.com Team 🩷

Rated 5 out of 5 stars

Yummy

Shakes are lovely with both milk or water, no horrible protein powder tast after.

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi WRIGHT,

So pleased to hear you're enjoying the shakes — that clean finish with no chalky aftertaste is exactly what we aim for. Lovely that they work just as well with water as with milk, too.

Thanks for taking the time to share this!

- Protein.com Team ❤️

Rated 1 out of 5 stars

Bad customer service

Usually do not have a problem with this company, products are great, delivery usually great. However this time I have paid over £100 for my order which should have been here three days ago and I cannot get any response from customer service. Have tried multiple ways to contact. Live chat, email, etc. All I am getting is an automated message. I cannot find anything out at all

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Vicky,

We love hearing that you usually have a great experience with our products and delivery, and we truly value your loyalty. We are currently getting a lot of enquiries across our platforms, but please be assured that we handle these concerns properly and are focusing our efforts on making sure we cater to all orders and messages as quickly as possible.

- Protein.com Team 🩷

Rated 5 out of 5 stars

Since being on protein shakes i have…

Since being on protein shakes i have lost over a stone highly recomend

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Lesley,

Over a stone down — what a result! Absolutely buzzing for you, and it's brilliant to know our shakes have been part of that journey. Keep smashing it!

- Protein.com Team ❤️

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Rated 5 out of 5 stars

Tastes great

Tastes great, would love to try the other flavours too, fills me up ☺️

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Ana,

So glad you're loving the taste — and that they keep you feeling full, too! With plenty of flavours to explore, there's a whole lineup waiting for you whenever you fancy mixing things up.

Thanks for the kind words!

- Protein.com Team ❤️

Rated 1 out of 5 stars

Level of Customer Service

I love their products but right now I am struggling to get in touch with anyone after sending multiple emails, Facebook message and also live chat which now isn’t responding to me even though it’s a bot. All I want to know is when I will receive my order which I placed 5 days ago given that you advise that all orders will be received the next day by next day delivery. I haven’t even received the confirmation email to say it’s been dispatched which I was told would receive within 24 hours in 14/05/2026 (it’s been over 24 hours). I am only giving this 1 star because of the level of customer service. The products are amazing.

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Samantha,

It is wonderful to know that you find our products amazing and love what we do! We are currently getting a lot of enquiries and orders, and please rest assured that we handle these concerns properly while working hard behind the scenes to cater to all shipments as quickly as possible.

- Protein.com Team 🩷

Rated 5 out of 5 stars

Very fast and easy to order,next day…

Very fast and easy to order,next day delivery and products taste delicious just like advertised,highly recommend this company

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Wendy,

You've summed up exactly what we aim for — a smooth order, next-day delivery, and shakes that taste just as good as promised. Thrilled it all hit the mark for you.

Cheers for the recommendation!

- Protein.com Team ❤️

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