Toonzshop UK Reviews 

5,900
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the craftsmanship, fabric, and overall feel of the garments. Many people appreciate the unique designs and the comfortable fit, often noting that items are true to size and exceed expectations. The delivery service is frequently mentioned as fast and reliable, with many consumers receiving their orders quicker than anticipated. However, some customers also noted issues with delivery, such as packages not arriving or being returned, and some experienced unexpected duties or tariffs. A few other people also felt that the quality of certain items was disappointing, with some garments arriving wrinkled or not matching the expected material or size.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high-quality, soft, and... See more

Quality

People report positive experiences with quality, often highlighting the high-quality materials, comfort, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and reliable shipping,... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding products to be fairly priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more

Rated 5 out of 5 stars

Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more

Rated 5 out of 5 stars

For a shop based halfway round the world from me, they have more reliable postage than many local retailers. Their products are extremely fairly priced and they arrive they're actually decent qualit... See more

Rated 5 out of 5 stars

I enjoyed shopping with Toonzshop. Service was friendly and super quick. I wrote to seller to clarify details and received consultation about differences of clother textile. I ordered couple of dresse... See more


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,900)

703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordering was easy

Ordering was easy, but I have been waiting my order over four weeks now. I'm starting to fear it's not coming at all...

May 19, 2026
Toonzshop UK logo

Reply from Toonzshop UK

Good morning there :)
Thank you for reaching out and I completely understand the worry, 4 weeks is a long time and I'd have been anxious too!
Just a little reminder that with every order, we send a shipping confirmation email containing a tracking number, this is always the quickest way to keep an eye on where your parcel is. If that email ever ends up in spam, it's worth a quick check there too :)
From what I can see on my end, your parcel has actually been waiting at your chosen pickup point since the 28th, and it looks like it may have been collected yesterday! If that's not the case and something isn't right, please contact us at commandes@toonzshop.com so we can assist you properly and quickly.
Thank you :)
Have a lovely day,
Constance.

Rated 5 out of 5 stars

I am amazed

Lots of photos of the dress made me see it was possible for me to wear. Cuz of my size. It was one size but this made me see it really is one size fit all! Love everything about it and it came very fast!

May 26, 2026
Rated 3 out of 5 stars

Super fun easy way to wear very true to its one size material absolutely fantastic but super delicate.

I love the fact that it was super easy to order. It took a while to get here. DPD is a terrible courier company, but then again the article that I purchased from toonzshop was incredible.

May 26, 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello there :)
Thank you so much for your kind words about the piece, that really means a lot to us ♡
I'm sorry to hear the delivery experience was frustrating though, and I completely understand. With our standard shipping option, parcels leave France via our national postal service, which is extremely reliable; but once they cross the border, local partners like DPD take over, and I'm genuinely sorry to read that the experience wasn't up to standard in Portugal :(
Good to know for the future, if you'd like a smoother delivery experience next time, our Express option ships via DHL, which tends to be much more consistent internationally.
And please feel free to reach out to us at commandes@toonzshop.com if you ever run into any trouble with a delivery or anything else :)
Wishing you a very nice day,
Constance.

Rated 5 out of 5 stars

I love this brand

I love this brand! The clothes are exactly what I expected and the quality of the materials is fabulous. Thank you.

May 22, 2026
Rated 5 out of 5 stars

Everything fits and comfortable!

Finally an online shopping experience where the size guide is accurate, all the clothes fit perfectly! They are very comfortable and the materials have good quality. The packaging is environmental-friendly. The delivery time was relatively short.

May 22, 2026
Rated 5 out of 5 stars

The dress I bought is very beautiful…

The dress I bought is very beautiful and it's perfect on me! The service is great and the support team is very expeditious. The only thing that turned out to be less good was the fact that I had to buy it twice (the first time, the courrier didn't manage to deliver it in my address, so my package has returned to toonzshop). In spite of that, toonzshop team was very helpful in this.

May 21, 2026
Rated 5 out of 5 stars

Beautiful!

Both dresses were perfect and everything was super good. The quality, the shipping, the timing.

May 13, 2026
Rated 5 out of 5 stars

Excellent quality of the clothing

Excellent quality of the clothing, the size chart and info recomendations are true to the fitting of the clothes. And is a huge plus the fast delivery. Excellent experience, will buy again.

May 18, 2026
Rated 4 out of 5 stars

You did just fine but the Swedish…

You did just fine but the Swedish carrying company has lost my parcel somewhere so I am still waiting….

May 7, 2026
Toonzshop UK logo

Reply from Toonzshop UK

Good morning there :)
Ooooooh I'm so sorry to hear this :( I completely understand your frustration! Whenever something like this happens, feel free to reach out to us at commandes@toonzshop.com and we'll do our best to help.
Looking at the tracking, it seems the delivery company has already been in touch with you to arrange a delivery date, but if that's not the case, please contact my colleague Océane and she'll get it sorted out for you :)
Once again, I'm really sorry you're experiencing these shipping issues. I hope everything goes smoothly from here!
Have a lovely day,
Constance.

Rated 5 out of 5 stars

Love all 7 pieces 😎 this is my second…

Love all 7 pieces 😎 this is my second order because I loved my first order so much!! I'll be rocking your clothes in Nova Scotia canada ✌️💃

May 13, 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hi :)
Ooooooh thank you SO much for this amazing feedback ♡ We're really glad to hear you love everything you've purchased, that's such an amazing reward for us 🙏✨
See you soon ;p
Have a great day,
Constance.

Rated 5 out of 5 stars

Love it

The quality of the fabric and the natural fibers are really great.
The materials really feel nice and comfy
Toonz is my go to shop whenever I'm in need for something new

May 11, 2026

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