I love toonzshop, I have so many of their clothes and they all fit beautifully, feel great and last well. They are great quality and are multi-seasonal - you can layer them in the winter and strip the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more
Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more
I enjoyed shopping with Toonzshop. Service was friendly and super quick. I wrote to seller to clarify details and received consultation about differences of clother textile. I ordered couple of dresse... See more
Company details
Written by the company
Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.
Contact info
45 Route de la Cassette, 86000, Poitiers, France
- +335 49 43 61 32
- contact@toonzshop.com
- uk.toonzshop.com
4.7
Excellent
6K reviews
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The dress I bought is very beautiful…
The dress I bought is very beautiful and it's perfect on me! The service is great and the support team is very expeditious. The only thing that turned out to be less good was the fact that I had to buy it twice (the first time, the courrier didn't manage to deliver it in my address, so my package has returned to toonzshop). In spite of that, toonzshop team was very helpful in this.
May 21, 2026
Beautiful!
Both dresses were perfect and everything was super good. The quality, the shipping, the timing.
May 13, 2026
Excellent quality of the clothing
Excellent quality of the clothing, the size chart and info recomendations are true to the fitting of the clothes. And is a huge plus the fast delivery. Excellent experience, will buy again.
May 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You did just fine but the Swedish…
You did just fine but the Swedish carrying company has lost my parcel somewhere so I am still waiting….
May 7, 2026
Reply from Toonzshop UK
Good morning there :)
Ooooooh I'm so sorry to hear this :( I completely understand your frustration! Whenever something like this happens, feel free to reach out to us at commandes@toonzshop.com and we'll do our best to help.
Looking at the tracking, it seems the delivery company has already been in touch with you to arrange a delivery date, but if that's not the case, please contact my colleague Océane and she'll get it sorted out for you :)
Once again, I'm really sorry you're experiencing these shipping issues. I hope everything goes smoothly from here!
Have a lovely day,
Constance.
Love all 7 pieces 😎 this is my second…
Love all 7 pieces 😎 this is my second order because I loved my first order so much!! I'll be rocking your clothes in Nova Scotia canada ✌️💃
May 13, 2026
Reply from Toonzshop UK
Hi :)
Ooooooh thank you SO much for this amazing feedback ♡ We're really glad to hear you love everything you've purchased, that's such an amazing reward for us 🙏✨
See you soon ;p
Have a great day,
Constance.
Love it
The quality of the fabric and the natural fibers are really great.
The materials really feel nice and comfy
Toonz is my go to shop whenever I'm in need for something new
May 11, 2026
💪🤸💫🧙🎉🌈🔥🌸🐺💃
May 4, 2026
Beautiful but tiny
The Good- Clothes are as described, shipping was fast and easy.
The Bad- the sizes are VERY small. I wear a 2XL and the clothes I ordered in that size fit more like a XL or L. I read reviews to see if they fit true to size, and took that into consideration, but they still fit small. If you are plus size, perhaps this isn’t the store for you. I won’t be shopping here again, even though I absolutely love the styles.
April 27, 2026
Reply from Toonzshop UK
Hello there :)
Thank you so much for taking the time to share this, and for your kind words about the styles and the shipping :)
I'm truly sorry the fit wasn't what you expected, and I completely understand how frustrating that must feel. What I think may have played a role here is the difference between European and North American sizing standards, they can vary quite significantly, and a 2XL in Canada doesn't always translate directly to a 2XL in European sizing.
To help with this, every single product page on our website includes a detailed size guide with exact measurements in centimetres, so you can find your fit based on your actual measurements rather than the label alone. And if you ever need a hand with that, our customer service team is always available at commandes@toonzshop.com
Plus, we're always happy to guide you personally, share exact garment measurements, or help you figure out which size would work best for you before you order.
I truly hope this doesn't close the door on us completely, and if it does, I wish you all the best :)
Have a nice day,
Constance.
New favorite 💁🏼♀️
I love this thing so much 🤘 so comfy and flattering and cool, accidentally fell asleep in it too. I have favorite ways of tying it too
May 4, 2026
I love these clothes
I love these clothes! The quality is great, they are unique and sustainable and the delivery was quick.
May 5, 2026
Love love love
Love love love! Clothes are well made and feels so nice against you skin! Sizes are true and everything fits very well!
April 28, 2026
Great Experience
Great experience. Came on time and as expected. Clothes are perfect. Exactly as ordered. Thanks so much
May 4, 2026
Terrible quality
Don’t buy them. I returned them because the quality is worse than things I’ve bought from AliExpress or Shein for much less money. They look like something from a cheap local Chinese bazaar. Very expensive and terrible quality. On top of that, if you don’t want them, not only do you pay for shipping, but you also have to pay for the return yourself, so “trying them out to see how they are” costs you 20 euros. Save yourself the money.
May 4, 2026
Reply from Toonzshop UK
Hello :)
Thank you for taking the time to share this review, even though i'm truly sorry to read that your experience was such a disappointing one :/
We'd genuinely love to understand what felt off about the quality of the sandals, could you tell us a little more about what specifically didn't meet your expectations? The sandals you purchased are handcrafted in our own small GadoGado workshop, in synthetic leather, and knowing exactly what fell short would help us a lot.
We do want to gently push back on the comparison with AliExpress or Shein, thoug, and not out of defensiveness, but because we think it's an important distinction to make. Those platforms are built on a model of ultra fast fashion, where designs are routinely copied from independent creators (including ours actually) and production relies heavily on the exploitation of workers and resources. What we do is the exact opposite: exclusive designs, artisanal workshops, small production runs, and carefully selected materials. That's precisely why our prices are higher, and we believe that difference matters.
On the return costs, you're right that international returns are at the customer's expense, and we understand that's frustrating. As a very small company, offering free international returns simply isn't something we can sustain, but we do offer several negotiated shipping rates that are significantly cheaper than going directly to your local post office. We try to make the process as affordable as possible within our means.
If you'd like to share more details about what disappointed you, we're truly open to hearing it at commandes@toonzshop.com :)
Have a very nice day,
Constance
beautiful high quality clothing with…
beautiful high quality clothing with fairly fast shipping
April 30, 2026
Realöy nice leggings
April 28, 2026
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