UK Departure Boards LTD Reviews 

666
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are exceptionally well built, arrive quickly, and make wonderful, entertaining additions to their living spaces. People also appreciate the smooth ordering process, reliable shipping, and the fun features that bring miniature station announcements right into their homes. Some reviewers were not happy with how tricky the initial network configuration and device setup could occasionally be. A few consumers noted that figuring out specific settings or understanding how to swap voice packs required extra patience. Despite these minor hurdles during installation, the vast majority of buyers remain thoroughly impressed with their purchases.

What people talk about most

Product

Customers had positive experiences with product, highlighting the solid build, outstanding display, and ease... See more

User experience

Consumers find user experience to be positive, highlighting that the product is a joy to use and simple to... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products feature a solid... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments arrive promptly, often... See more

Service

Users describe positive interactions with service, highlighting first-class assistance and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found this site by accident, when I was using the RAILCAM site. The two sites together make a great way to watch real time railways. I had some problems sorting out the departure boards software, bu... See more

Company replied

Rated 5 out of 5 stars

Purchased a classic board last week, delivery could have been quicker but that was dowwn to Royal Mail who delivered it to the wrong mail centre. Absolutely brilliant product, Hanging on the wall rig... See more

Rated 5 out of 5 stars

Wonderful! The buying process was simple, the shipping was very fast and the board arrived well packaged and in perfect condition. The board was easy to set up and has been absolutely the best thing i... See more

Rated 5 out of 5 stars

Best Gadget I’ve ever bought really easy to set up. I’d suggest downloading the new UKDB app that can be found on IOS & android and set it up through the app it took all of five mins. It’s just like... See more


Company details

  1. Electronics Company

Written by the company

The UKs leading provider of replica station departure boards. Bring live train departures information to your home with a UK departure board! Available in 3 sizes to display real time information for your local station or indeed any station - train, tram, bus or tube in the UK. We have over 7 years of experience manufacturing high quality boards. Each board is designed and built in Britain with the ability to perform real station announcements. We use a variety of data sources to accurately show what is scheduled at a station in real time. Whether you are an enthusiast wanting to see the latest action or a commuter wanting to know if your train is arriving or delayed. A UK departure board can bring it to you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

666 reviews

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4.8

All reviews

(666)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

My recent experience on UK Departure Boards

I was extremely impressed with the Pro Departure Board I recently ordered and received, along with many of my other Classic and Desktop Departure Board versions I ordered and received in the past. The setup process was easy and straightforward, plus the setup process was completed in less than a minute. In my opinion, it's a huge improvement over the previous system of faffing around with SD cards!

The reason I gave UK Departure Boards a rating of the maximum of 5 stars, is that I'm amazed regarding about how the designs of the departure boards and the software used have improved over the years.

Keep up the amazing work, Russell Pirie and the team at UK Departure Boards!

To make my experience with UK Departure Boards even more worthwhile in the not too distant future, I would personally suggest that you produce a second announcement voice pack, featuring a male person's voice, for the rail tab section of the board configuration app, so I can assign each railway platform with a variety of announcement voices. In other words "Similar to the Tube, each railway station would have a variety of announcement voices, when each service is announced".

Overall, it was well worth the extra cost!

February 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Great bit of kit

Echoing all the other, thoroughly deserved, positive reviews! Went for the medium sized board as a surprise Christmas present for my son. It's fantastic. Really configurable via an intuitive web based app. We did need a bit of support which was provided swiftly and got us up and running with no stress. I was a little nervous about spending quite so much on this but so glad I did. My son loves it and tinkers with the settings. Confident of being brilliantly supported if I need any help in the future.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Wow!

The product is exactly what a transport enthusiasts need, all be it you do have to pay a subscription but is it worth it for the realism?
Yes because now I have announcements to go off at my local train station in my very own room and a little neat feature to include more than just trains but buses, trams and TFL (Tube).
Thank you for making such a wonderful product worth my while and thank you Geoff Marshall because without him I never would know this thing even have existed. 😃

January 24, 2024
Unprompted review
Rated 2 out of 5 stars

It is a neat idea, not worth the cost

It is a neat idea, I have a large full size one. However their control panel hasn't been updated in years, their boards use outdated names, such as including T1 in Heathrow T2 & 3, and their control panel -still- references an API that was, in their own words, disused since 2021. These are simply a rip-off for the fans. You can get the LED panels off AliExpress, and a cheap Raspberry Pi or similar, and the APIs are available ranging from cheap to free, especially for your own project.

January 11, 2024
Unprompted review
UK Departure Boards LTD logo

Reply from UK Departure Boards LTD

Hello

Thank you for leaving us a review.

We find 99.9% of our customers find our products great value for money. We provide an off the shelf plug and play product which any customer can just use and works. We also offer hundreds of options and features and audio announcements. Not everyone has the time or knowledge to build these products or look after the infrastructure to maintain them.

You are free to build your own board from scratch if this is a route you prefer :)

Regards
UKDB

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Rated 5 out of 5 stars

Incredible item and amazing customer service

The departure boards are unique and amazing. I’d go as far as saying they are a piece of art, as well as being practical. They will mesmerise any visitor. Equally importantly, the customer service is second to none. I had a couple of minor teething problems and Russell could not have been more helpful. It’s fair to say his service is the best I have ever had. Exceptional. A lot of love has gone into building and maintaining these boards and it shows. Thank you

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Christmas present

Amazing Christmas present for my husband. He's very happy with this and on telling a work colleague about it the work colleague also bought one.
I'm glad I was in to receive this as the packaging was very obvious as to the contents and could easily have spoilt the surprise.

December 7, 2023
Unprompted review
UK Departure Boards LTD logo

Reply from UK Departure Boards LTD

Hello

Thanks for the great review.

We have received a lot of feedback on the packaging and have now added a “use plain packaging” option to the checkout to fix this problem.

Regards
UKDB

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Rated 5 out of 5 stars

Such A Great Product!

I've always loved trains and follow up a number of train YouTube accounts. The UK Departure Board popped up on one of their videos and I knew I had to have one for Christmas! Next thing was to get my wife to agree that the best place for it was in the lounge and not just tucked away in my man cave.
I went for the mid sized "Classic" and it's perfect. An easy to control web interface on my phone means I can change the look, the stations and messages etc.
Release your inner geek. You won't regret it! :-)

January 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Great products.

Great products with prompt and efficient service. Had no problems with with my desktop unit.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great product with excellent support

A great product that works really well.
I’m really pleased with my purchase and would happily recommend it to any rail or tube enthusiast.
Support is also excellent, I had a query before my board arrived and got a response really quickly with all the info I needed.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

All aboard!

Brought a desktop version for my transport loving son. Great service, fast delivery and easy to set up (even for non-tech bods like me). Perfect gift for anyone with an interest in trains and tubes. Had a small issue (our fault) and after a quick email to Russell got everything sorted! Customer service second to none. Highly recommend.

January 2, 2024
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Rated 5 out of 5 stars

A unique thing to have in any home that will amaze guests

What can I say a fantastic experience from start to finish. Love my departure board it sits with pride in my living room and amazes everyone who comes round saying how unique it is to have in the living room. Oder arrived very quickly and the product is of an excellent build quality, instructions where very easy to follow. I will definitely be buying a mini one very soon

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great UK departure board

The board has been done a great job in showing the status of the train which blends in the actual station board with some everyday life information. It is helpful for me to know the status and news before I gotta work. The support response is fast and helpful. I hope there will be better integration of bus stops and with more mode choices in the audio announcement time.

January 11, 2024
Unprompted review

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