Uklandregister Reviews 

275
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of personal assistance provided. Customers frequently praise the staff members for being exceptionally patient, highly knowledgeable, and very polite during their phone conversations. Consumers note that the support team takes the time to explain complex issues thoroughly, offering reassuring guidance to individuals who feel confused. Though some reviewers experienced frustratingly long hold times before finally reaching a representative on the phone, they still appreciated the help. Others also mentioned that emails remained completely unanswered or that communication issues made it difficult to resolve specific document problems in a timely manner.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising representatives for being extremely helpful,... See more

Customer service

People report positive experiences with customer service, highlighting outstanding support and professional... See more

Service

Users describe ambiguous interactions with service, reflecting mixed opinions among reviewers. Some consumers... See more

Response time

Reviewers share mixed feedback about response times, highlighting both frustrating delays and surprisingly... See more

User experience

Customers had positive experiences with user experience, highlighting how straightforward, stress-free, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Easy to register for Property Alert after hearing on Radio 4 that it is easier for fraudsters to re-register homes that do not have a mortgage. The alert service will inform me if any searches are ca... See more

Rated 5 out of 5 stars

I rang today not expecting to get the excellent service i did. I know nothing about Land Registery and Andy explained all my concerns and listened very patiently to what I had to say. I feel much more... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(275)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

I expected to wait a long time

I expected to wait a long time, before someone answered my call. How wrong I was, which surprised me.
When I explained the reason for calling, the help I got was amazing. I really appreciate all the effort that has been given to help me. Thank you so much, it is very much appreciated.

January 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Title deeds

Prompt answering of the telephone. Very polite and helpful young lady. Documents arrived the same afternoon as she said they would.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Adam made my experience very easy and he was extremely helpful and pleasant. He explained the process very clearly to me and what would happen next. He waited on the call until I had received the two relevant emails from him and I replied to one of them attaching relevant Death Cert. Once received, he told me he would complete the application by the end of the day and he would confirm this to me once it was done - which he did. This gave me confidence that I had things in hand for my Mother in order that I could let her know. I could not fault my experience this afternoon. Thank you very much!

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

A very good experience

A very good experience: quick to answer the phone, very polite and helpful, all questions answered, and arrangements made for the service I requested. Many thanks!

December 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Title deeds query

Adam rang me to discuss my Title deeds query. Super helpful and efficient agent! He has managed to resolve all my queries over the phone. 5* customer service provided by Adam!

November 15, 2023
Unprompted review
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Rated 5 out of 5 stars

I spoke to Andy Harris today

I spoke to Andy Harris today, & he was incredibly helpful, reassuring & Very Professional throughout dealing with my Enquiry.
Andy is an excellent Ambassador for HM Land Registry and through his politeness and professionalism, Gave me an Outstanding Customer Experience.
Truly Many Many Thanks Andy
.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Tiah was very knowledgeable and used…

Tiah was very knowledgeable and used her expertise to greatly assist us in our search(es).

Tiah was so very helpful in a quite confusing issue where previous owners had swapped garages on property title some years previous, thus she clarified things greatly.

October 27, 2023
Unprompted review
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Rated 5 out of 5 stars

Request for documentation.

The kind Lady certainly knew her job.She answered all my questions in full, she listened to what I required and was very polite and extremely helpful. She sent me through the documentation I required immediately. Thankyou for your very prompt service (N)

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Message of appreciation

I found myself unable to finalise payment and telephoned the helpline. The lady who answered could not have been more helpful and understanding. The payment was made and the land registry documents arrived by email as promised.
I am well pleased and have no hesitation in recommending the land registry website.
Please thank the lady for her excellent and professional service.

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Tiah was very polite and professional

Tiah was very polite and professional. My question was answered immediately with follow up useful information.
Thank you, Tiah (I hope I have spelt your name correctly). You are a credit to the Land Registry team.
With best regards
Susan

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

The lady that helped me.

The lady that helped me, I believe her name to be Nash was amazing, she went above and beyond to help me and explained things in a clear and understanding way. My only concern was the length of time I had to wait for my call to be answered and then was cut off hence having to call back and start all over again .

August 21, 2023
Unprompted review
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Rated 5 out of 5 stars

All my queries were answered and…

All my queries were answered and explained thoroughly and dealt with promptly and in a friendly manner. The call operative gave her name without requesting it and told me to contact her should there be any problems. First class experience.

June 7, 2023
Unprompted review

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