Uklandregister Reviews 

275
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of personal assistance provided. Customers frequently praise the staff members for being exceptionally patient, highly knowledgeable, and very polite during their phone conversations. Consumers note that the support team takes the time to explain complex issues thoroughly, offering reassuring guidance to individuals who feel confused. Though some reviewers experienced frustratingly long hold times before finally reaching a representative on the phone, they still appreciated the help. Others also mentioned that emails remained completely unanswered or that communication issues made it difficult to resolve specific document problems in a timely manner.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising representatives for being extremely helpful,... See more

Customer service

People report positive experiences with customer service, highlighting outstanding support and professional... See more

Service

Users describe ambiguous interactions with service, reflecting mixed opinions among reviewers. Some consumers... See more

Response time

Reviewers share mixed feedback about response times, highlighting both frustrating delays and surprisingly... See more

User experience

Customers had positive experiences with user experience, highlighting how straightforward, stress-free, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Easy to register for Property Alert after hearing on Radio 4 that it is easier for fraudsters to re-register homes that do not have a mortgage. The alert service will inform me if any searches are ca... See more

Rated 5 out of 5 stars

I rang today not expecting to get the excellent service i did. I know nothing about Land Registery and Andy explained all my concerns and listened very patiently to what I had to say. I feel much more... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(275)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

A fast and efficient service

I am organising my financial affairs and wanted a copy of the title deeds to my property and so contacted UK Land Registry for the first time. The person who took my call, Tian, was very helpful indeed. Within 5 minutes of the call completing I received by email a copy of the title documents which was well within the 2 hour service level they set. Overall, my experience was very positive.

May 31, 2023
Unprompted review
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Rated 5 out of 5 stars

I spoke to Nash at Land Registry…

I spoke to Nash at Land Registry office. She was extremely efficient and very quick. She answered my questions and emailed me the required details within minutes of speaking to her. The whole experience with the Land Registry was excellent and exactly what I wanted

April 6, 2023
Unprompted review
Rated 1 out of 5 stars

Customer service manager called me back…

Customer service manager called me back to address my ‘complaint’ - but basically said my fault for calling them, no onus on them to point out that are overcharging for the service & not the official site - bunch of tricksters

March 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Professional service

Natasha was very polite, and explained everything to me. She was very professional and spoke very clearly and confirmed everything that I needed.

Natasha is an asset to your phone service
Thank you

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Good Result

My enquiry was dealt with professionally and the advice given resulted in the information that I required being sent to me very swiftly.

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Request for a lease

Natasha was quick to respond to my email and could not have been more helpful when she phoned me. The lease then arrived electronically exactly as she said , it’s a joy to have this type of service in comparison to most organisations.
Thank you much appreciated.

February 17, 2023
Unprompted review
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Rated 5 out of 5 stars

Fast & easy

The Administration Officer, Natasha Walker, understood my requirements quickly, explained how they could be realised, & provided the data required by email within a few minutes of the call ending.

November 29, 2022
Unprompted review
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Rated 5 out of 5 stars

iewp

Response to 'phone call was thorough. I was surprised that I was able to apply for title information over the 'phone for another party.

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

I was unable to find an old email from UK Land Registry showing my title deeds and lease etc.
Within just 10 minutes they responded and sent me another copy. So appreciated.

October 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Natalie

Natalie could have not been more helpful pleasant and charming. the whole experience was made so much easier.

October 3, 2022
Unprompted review

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