UKPROSEC Reviews 96

My dealings with UKPROSEC has been wonderful and gratifying throughout.
From the start when I dealt with Richard he gave me the confidence that it was a company to trust. He was very caring and highly professional.
Mohamoud and Clare from the maintenance team were also helpful.
The engeenier Carlton who came to my house was exceptional. He carried out the work deligently. He showed great respect to us and our property. He was knowledgeable, caring and he ensured we knew how to work the keypad before he left. He is definitely an asset to your Team. I will definitely not hesitate to recommend your company to friends and relatives.

Booked an annual alarm service. Really efficient process to get it booked and had an engineer visit the next working day. The engineer (Tony) was brilliant - very friendly and efficient, too. All done quickly and smoothly.

We have had the services of the same engineer for over 10 years. He is timely, efficient, helpful and friendly. If we have had a problem the office have always managed to find us an appointment with him within a couple of days.

Pro-Sec installed the current system in this house and the previous owners moved the maintenance to another company. On buying this house, we had issues with that company and moved back to Pro-Sec.

My experience has generally been very good. Pro-Sec installed a full cctv system at very short notice, and the engineer who has maintained our system, Tony Nicholson, has been exemplary in his attitude and skill.

If not for the company's occasional communications glitches I would have given them 5 stars. Despite this, I would recommend them and intend to continue using them in the future.

Polite, efficient and knowledgeable. He arrived on time and sorted our system, leaving helpful notes and explanations . Left absolutely no dust or anything to clear up. Excellent level of service which we can not fault.

Appreciated this reliable, punctual technician who helped me to change the alarm code (which we had previously been advised to do) as well as carrying out the service.

A very helpful and reliable service.

Richard was great. Very personable and friendly. Pro Sec office staff harder to work with beforehand but Richards excellent service made up for that.

Today I received a final invoice letter from PRO-SEC fire and security regarding payments that are outstanding that I had no awareness of. Summer 2012 my property was burgled into and to protect the safety of me and my six-month-old daughter I was advised to get an alarm system professionally installed. Despite being on benefits and not working at the time, I recall paying your alarm fitter in full. In relation to the sales and maintenance agreement installation and service documentation, it was not explained to me clearly. Due to being 18 years old at the time and having to move to a new city as I had to escape from domestic violence, I feel as if my vulnerability has been exploited by your company.
My alarm system is over ten years old. I have received letters in the past regarding that my alarm system is due for an annual check. However, when I would call Pro-Sec via telephone and tell them I do not want it serviced, not once was I informed that a cost may or will still incur.
Why would your company wait until 2022, to inform me of any outstanding costs? However, B.L response to this today was extremely unprofessional and rude. I tried to explain to B.L on many attempts that I had no awareness that fees were due, as I would have paid them immediately. B.L responded with “well you are aware of them now, so pay them!”. I am a qualified adult nurse and a single parent to two children. My two-and-a-half-year-old son suffers with a life limiting blood disorder and he is currently awaiting to be tested for Autism, I currently have enough to deal with. Now, this invoice is now causing me additional stress and anxiety.
I had asked B.L for his managers contact details as I want to raise a formal complaint about his attitude. B.L responded with “no one is above him”. I said you must have a manager, B.L then said “he does his job so well that no one is above him”.
It is stated that this is the “final invoice”. Can you please provide me with the following:
• All invoices that have been sent to my address.
• The amount of maintenance checks that have been carried out
We are now in 2022, and you are aware that a lot of households are experiencing a lot of financial difficulties. Why would you wait until now to notify me about payments being due? Furthermore, only allow your customer seven days of receiving the letter to pay the invoice in full.

I have recently given a review but forgot to give it a star rating which is 5 star for service, work and the politeness of staff, hives me peace of mind that my flat is protected

To sum up, PROSECUK underquoted the price of the service when i called them, then used the opportunity to try and replace batteries at 5 times their cost, and left without solving the problem I called them out for.

Got quoted £200 for a call out to repair my alarm that was going off for no reason. The engineer came fast and "serviced" the system. Luckily I watched over him and stopped him from replacing both batteries on my system when only one was faulty.
Turns out he was charging 70 per battery, which cost £15 - no wonder he was keen on flogging as many as possible.

And the 200 pounds was ex vat.

And the problem wasn't resolved.

I ended up paying them £281 pounds for a 15 pound battery, and I still had to repair the alarm myself, by buying a 40 pound second hand replacement sensor.

I feel cheated, and would not recommend at all.

I always receive an excellent system service from UKPROSEC and I will recommend them.

Used prosec for years, very efficient and professional, thorough system check, I would be happy to recommend them

Very happy with the service provided. Engineer was polite and informative. He arrived on time and worked very efficiently and sorted out my alarm problem.

Excellent service from Richard. Highly recommend.

Very happy with our alarm service today. Richard was extremely efficient, tidy and offered some great advice. I appreciated his patience when I kept asking questions and I found him to be very professional and polite.

Excellent service , replaced one of the sensors and the internal loudspeaker . The annual service plan has already paid for itself

Very happy with my Engineer. Came within the time allotted. Was professional throughout, explained what had to be done.
He ensured it was tested & left in working order.

Was called in good time by the Prosec office, with an accurate eta for my alarm service visit.
Engineer (in uniform) was both professional and friendly and sorted an error in my alarm system quickly, explaining what the problem had been.

Richard was scheduled to arrive between 10am and 1 pm. He called at 11am to say he would arrive at 12;30 and duly turned up on time. Very helpful and efficient service, replaced outside alarm high up under the eaves, job completed to our satisfaction.