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Rated 1 out of 5 stars

UKPROSEC installed an alarm system into our house, requiring a revisit due to false alarms. We are trying to recover £500 from them which they confirm is due to us. We are still waiting for this p... See more

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Rated 5 out of 5 stars

We had very good service when we had our annual check up. One of the sensors had to be decommissioned and was all done quickly and safely. Unfortunately due to the new layout of our house they sens... See more

Rated 5 out of 5 stars

Prosec have serviced my alarm for years longer than I can remember. No fuss, no bother just good service, year after year. Tony, is very punctual to his appointments, has never let me down and is a... See more

Rated 5 out of 5 stars

5*s mainly reflects the general friendliness & helpfulness of the engineers - Richard most recently - during annual routine maintenance visits. I've been with PROSEC about 12 years and, at times, I fo... See more

Company details

  1. Security System Installer

Written by the company

Official PROSEC UK account, sharing news, safety & security tips. Tel: 0330 123 0044


Contact info

4.0

Great

TrustScore 4 out of 5

96 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good reliable service

Prosec did our home Burglar Alarm annual Maintenance visit recently. Very straightforward to arrange and pay for. The engineer was polite, punctual and helpful. We have used Prosec for many years, always with positive experiences.

October 8, 2020
Unprompted review
Rated 5 out of 5 stars

Prosec have serviced my alarm so many years…

Prosec have serviced my alarm for years longer than I can remember. No fuss, no bother just good service, year after year. Tony, is very punctual to his appointments, has never let me down and is an efficient, knowledgeable and of good character. Always a pleasure to have him on our yearly service

September 18, 2020
Unprompted review
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Rated 5 out of 5 stars

Account Ref BARN22 Customer NM 65620

Five stars because of first class service from Tony the engineer who replaced the faulty alarm box. However not so good service from 09065005008 who I called initially (over three day period) - but good service from your "National Service" number who linked me up with Tony immediately,

September 18, 2020
Unprompted review
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Rated 5 out of 5 stars

I had external cameras fitted

I had external cameras fitted. The engineer came within the time stated. He was very professional. The finish was of a high standard. Communication with the company was excellent I would use them again.

September 10, 2020
Unprompted review

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