UKPROSEC installed an alarm system into our house, requiring a revisit due to false alarms. We are trying to recover £500 from them which they confirm is due to us. We are still waiting for this p... See more
Company replied
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UKPROSEC installed an alarm system into our house, requiring a revisit due to false alarms. We are trying to recover £500 from them which they confirm is due to us. We are still waiting for this p... See more
Company replied
We had very good service when we had our annual check up. One of the sensors had to be decommissioned and was all done quickly and safely. Unfortunately due to the new layout of our house they sens... See more
Prosec have serviced my alarm for years longer than I can remember. No fuss, no bother just good service, year after year. Tony, is very punctual to his appointments, has never let me down and is a... See more
5*s mainly reflects the general friendliness & helpfulness of the engineers - Richard most recently - during annual routine maintenance visits. I've been with PROSEC about 12 years and, at times, I fo... See more
Official PROSEC UK account, sharing news, safety & security tips. Tel: 0330 123 0044
710 - 712 Millenium Studios, 5 Elstree Way, WD6 1SF, Hertfordshire, United Kingdom
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Attended in good time and did really good work
Prosec did our home Burglar Alarm annual Maintenance visit recently. Very straightforward to arrange and pay for. The engineer was polite, punctual and helpful. We have used Prosec for many years, always with positive experiences.
We had a routine service and a new detector was fitted. Very polite young man looked after us, his name was Jamal I think. Had a little confusion over the invoicing but all was resolved quickly and efficiently.
Prosec have serviced my alarm for years longer than I can remember. No fuss, no bother just good service, year after year. Tony, is very punctual to his appointments, has never let me down and is an efficient, knowledgeable and of good character. Always a pleasure to have him on our yearly service
I was very happy with his service He was very pleasant and explained every thing very well.
Very efficient and comprehensive service carried out by a competent and knowledgeable fitter. When talking to the company a very courteous and understanding experience. Highly recommended.
Five stars because of first class service from Tony the engineer who replaced the faulty alarm box. However not so good service from 09065005008 who I called initially (over three day period) - but good service from your "National Service" number who linked me up with Tony immediately,
Installed & serviced my alarm for last 13 years. Engineers are polite & knowledgeable. Great service.
I had external cameras fitted. The engineer came within the time stated. He was very professional. The finish was of a high standard. Communication with the company was excellent I would use them again.
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