Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more
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Review summary
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Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more
Company replied
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more
Company replied
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
East Quay 3, TA6 4DB, Bridgwater, United Kingdom
- ukstoragecompany.co.uk
4.4
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Easy and seamless transaction
Contacted the company and spoke with Tommy. Very knowledgable and had all the information and costs we needed to hand. Easy transaction and within 24 hrs we had all we needed to gain access to our unit. Easy peasy
February 19, 2026
Unprompted review
Reply from UK Storage Company
Dear Lesley,
Thank you so much for the wonderful 5‑star review! We're delighted to hear that Tommy was able to provide all the information and costs you needed and make everything straightforward.
It’s great to know the setup process was smooth and you had access to your unit within 24 hours — exactly how it should be!
If you ever need anything else, we’re always here to help.
Thanks again for choosing UK Storage Company!
All the best,
The UK Storage Company Team
My Sheffield Storage Needs
Mr. Gale quickly addressed my storage needs and provided a storage unit that would be suitable. He advised me to place a small £10.00 deposit to secure my unit, while I needed extra time to compare other units. I appreciate his professionalism!
February 20, 2026
Unprompted review
Reply from UK Storage Company
Dear Donald,
Thank you so much for your kind feedback! We're delighted to hear that Tommy was able to quickly understand your storage needs and help you secure the right unit. We’re glad his professionalism and clear guidance made the process easy for you.
If you need anything else as you compare your options or prepare for your move-in, we’re always here to help!
Thank you for your custom.
Kindest regards,
UK Storage Company
Got the whole thing sorted quickly and…
Got the whole thing sorted quickly and without fuss. We needed storage for an upcoming house move and Tommy Gale steered us in the right direction to get it done with no fuss. Fantastic service!
February 11, 2026
Unprompted review
Reply from UK Storage Company
Dear Matt,
Thank you so much for the fantastic feedback!
We're really glad to hear that Tommy was able to get everything sorted quickly and make the process completely hassle‑free for your upcoming house move.
We’re always here to help, and it’s great to know the service hit the mark for you. If you need anything else along the way, just let us know!
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
An easy way to self store
The whole process, from choosing Uk Storage, to moving in was totally seamless. Using the app gives you the location of your unit, all the relevant dos and don’ts. The barrel lock was waiting in the unit for me. A very easy process. Thank you.
February 13, 2026
Reply from UK Storage Company
Dear Stephen,
Thank you so much for your wonderful feedback! We're really pleased to hear that your move‑in experience was seamless and that the app helped make everything clear and straightforward. It’s great to know the unit details and barrel lock were ready for you on arrival.
We really appreciate you choosing UK Storage and taking the time to share your experience — thank you! If you ever need anything, we’re here to help.
Kindest regards,
The UK Storage Company Team
Excellent Service
I ran in to an issue with access (Wholly my own doing) called the service number was assisted very quickly.
February 12, 2026
Reply from UK Storage Company
Dear Andrew,
Thank you for awarding UK Storage Company five stars. We are so pleased, that you received Excellent Service by our Customer Support team. We are always on hand to help customers with any issue.
If you require anything further, please do not hesitate to contact us.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
Melvina Blackmore…
I cannot thank Melvina Blackmore enough! I have never used a storage company and Melvina took me through it step by step. So patient when I didn't quite understand. Didn't push any sales but presented the options clearly. Such an easy helpful and so friendly interaction. What a lovely person! Thank you Melvina.
February 15, 2026
Unprompted review
Reply from UK Storage Company
Dear Nargis,
Thank you so much for sharing your experience! We’re delighted to hear how helpful Melvina was in guiding you through the storage process, especially as it was your first time using a storage company.
We’re incredibly proud of the patience, clarity, and friendliness she brings to every customer interaction, and your kind words truly mean a lot.
I’ll make sure Melvina sees your lovely feedback — it will certainly make her day!
Thank you again for choosing us.
Kindest regards,
The UK Storage Company Team
Never used a storage unit before
Never used a storage unit before. Found their service advisors provided useful information and explained the process. The app is easy to use also. When I had a query it was dealt with professionally. On our day to vacate the unit we had no problem using our barrel lock until the final time we went to the unit and the lock had jammed. We tried oil but it didn’t work. We contacted the customer service team who asked the technical team for any tips on trying to budge the lock. This didn’t work. They immediately found a maintenance person who was 40 minutes away. He arrived and grinded the lock off allowing us to complete our emptying of the unit. The service man was brilliant and in minutes we had a situation made better that could’ve easily become stressful. Thank you.
February 12, 2026
Unprompted review
Reply from UK Storage Company
Dear Jane,
Thank you for taking the time to share such a detailed review of your experience with us.
We’re really pleased to hear that our team were able to support you throughout your first time using storage, from explaining the process clearly to helping with any questions along the way. It’s also great to know you found the UKS App easy to use.
We’re especially grateful for your patience during the unexpected issue with the lock on your vacate day. While situations like that are rare, we understand how stressful they can become. We’re glad our customer service and technical teams were able to respond quickly, and that our maintenance colleague arrived promptly to resolve the problem so you could finish emptying your unit without further delay.
Thank you again for your kind words — we’ll be sure to pass your feedback on to everyone involved.
We really appreciate you choosing us and wish you all the very best.
The UK Storage Company Team
Reply from UK Storage Company
Dear Paul,
We are delighted that you have awarded us five stars and that you received prompt service from our Customer Support Team.
If you need anything further, please do not hesitate to contact our CST.
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
Quick to arrange
Quick to arrange, good sign up discount.
Problems and delays with identity verification, and expensive insurance offered marred the experience.
February 9, 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
We’re sorry to hear that you experienced issues with identity verification. This is unusual, and our Customer Support Team is always here to guide you through the process. Our identification checks are in place to protect your identity and safeguard against potentially fraudulent activity, which also protects our customer base and our company.
As with any reputable UK storage company, your goods must be protected or insured while in storage. StoreProtect is tailored to the Storage Industry and is a form of Contents Protection, also known as Enhanced Liability Protection. It is not an insurance contract, but it is designed to protect your goods on a “new for old” basis for the full replacement value you declare (unless under‑valued). StoreProtect does not affect your own home insurance policy or your no‑claims bonus as it a separate stand-alone product. Comparing this for a like-for-like product our StoreProtect policy is competitive against other contents protection products within the Storage Industry.
A key part of this process is ensuring that items are covered for their correct replacement value at the time you take out the protection. If the value is set too low, it may affect the final settlement amount. This is why we always recommend selecting the full replacement value— which is why we recommend customers protect their items for their full replacement value to avoid depreciation or limits affecting potential claims.
If you require any further information about StoreProtect, please visit: https://www.ukstoragecompany.co.uk/storeprotect-information/
Thank you for choosing us.
Kindest regards,
The UK Storage Company Team
Nice clean premises
Nice clean premises; good security; hospitable and efficient staff on the telephone. It's been an easy experience. Thank you!
February 12, 2026
Unprompted review
Reply from UK Storage Company
Dear Christopher,
Thank you so much for your lovely feedback! We’re really pleased to hear that you found our premises clean, felt confident in the security, and had a positive experience with our team on the phone.
Making storage easy is exactly what we aim for, so it’s great to know we delivered that for you.
If you need anything at all during your self-storage stay with us, we’re always here to help.
Thanks again for choosing UK Storage Company!
Kindest regards,
The UK Storage Company Team
Top bloke Tommy
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with no hidden costs when giving quotes. You get 50% off for the first 13 weeks at the moment. Very pleased to have booked my storage with this company.
February 11, 2026
Unprompted review
Reply from UK Storage Company
Dear Mrs Castledine,
Thank you so much for your rave review for Tommy, he will be delighted that he was able to assist you with your UK Storage Company move in.
We are always here to help!
If you require anything further, please do not hesitate to contact our Customer Support Team.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
UK Storage Tommy…
When I phoned UK Storage Tommy explained everything nice and clearly.
Couldn't ask for better service.
Thank you
Kim
February 9, 2026
Unprompted review
Reply from UK Storage Company
Dear Kim,
Thank you for your five-star review. We are delighted Tommy explained everything clearly and was able to assist you during the booking and moving-in process.
If you require anything additional, please do not hesitate to contact our Customer Support Team.
Kind regards,
The UK Storage Company Team
Great support!
The unit is a bit hard to find since the map in the app was not working, but I called the support team, and they were great at helping me. Moving in was easy, the place was clean and ready to go.
January 24, 2026
Unprompted review
Reply from UK Storage Company
Dear Giovanna,
Thank you so much for your kind words! We’re really glad to hear our support team was able to help you get everything sorted.
Sorry again for the trouble with the map in the app — we’re looking into that so future move-ins are even smoother.
It’s great to know your unit was clean, ready, and easy to move into. We appreciate you choosing us and taking the time to share your experience!
If you ever need anything else, we’re here to help.
Kind regards,
The UK Storage Company Team
First time users of UK Storage Ltd
Sammy has been so cheerful and helpful from our very first contact with UK Storage. Guiding us through the various options and letting us view a selection of the units available and then taking us through the booking process to secure our unit. The whole process has been quick and easy.
February 6, 2026
Unprompted review
Reply from UK Storage Company
Dear Lesley,
Thank you for our five star review and for calling out Sammy.
We are pleased the process was easy for you, as we pride ourselves on making 'Self Storage Easy'.
If you require anything further, please call our Customer Support Team.
Kindest regards,
The UK Storage Company Team
Massive help from Sammy!!
I was having a few issues with setting my account up online and it became quite stressful, but i spoke to Sammy on the phone, she was great, super friendly, and managed to get everything sorted for us and eased that stress 100%. Thank you so much Sammy! Give this girl a raise please!!
February 5, 2026
Unprompted review
Reply from UK Storage Company
Dear Dan,
Thank you so much for sharing your experience!
We’re thrilled to hear that Sammy was able to step in, ease the stress, and get everything sorted so quickly. She’s naturally friendly, incredibly patient, and we’re glad that really came through in your call.
We’ll make sure your lovely feedback is passed on to her!
If you ever need anything else, we’re always here to help.
Thank you again for taking the time to leave a five-star review.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
Sammy is a superstar!
I would like to give the highest commendation to SAMMY BUSH who has been nothing short of amazing. She consistently provides excellent customer service and is always helpful, professional, and accommodating whenever I get in touch. Sammy is truly an asset to your company, and I feel it’s important that her efforts are recognised.
Unfortunately, I cannot say the same about another customer service advisor I have dealt with in the past. That experience was extremely disappointing, as the advisor was rude and passive-aggressive, which made the interaction quite unpleasant.
I felt it was important to share both experiences, as they were at complete opposite ends of the spectrum. I hope this feedback is helpful.
February 5, 2026
Unprompted review
Reply from UK Storage Company
Dear Len,
Thank you so much for taking the time to share your feedback.
We’re absolutely delighted to hear your kind words about Sammy. It’s wonderful to know that her professionalism, friendliness, and consistently high standard of customer service have made such a positive impact. We will make sure her fantastic efforts are recognised — feedback like yours means a great deal.
We’re also genuinely sorry to hear about your previous experience with another advisor. This is not the level of service we aim to provide, and your comments will be shared with the relevant team so we can address this internally and ensure it doesn’t happen again.
Your honest feedback — is incredibly valuable, and we really appreciate you taking the time to share both experiences.
If there’s anything further you’d like to discuss, or if we can assist you in any way, please don’t hesitate to get in touch. We’re here to help.
Thank you for storing with us.
Kindest regards,
UK Storage Company Team
Clean, reasonably priced - exactly what you want
Sammy in particular in the customer service team was fantastic. Needed a bigger unit, totally flexible and very responsive. 10/10
February 4, 2026
Unprompted review
Reply from UK Storage Company
Dear Aaron,
We are delighted that you’ve given our UK Storage Company site in Kidderminster a five‑star review.
We’re also really pleased to hear that Sammy, our Customer Support Agent, was able to make your self‑storage experience easy.
Thank you for choosing us!
If you require anything further, please do not hesitate to reach out to us.
Kindest regards,
UK Storage Company
I spoke to Tommy gale who took me…
I spoke to Tommy gale who took me through the process and made it easy thanks again tommy
February 3, 2026
Unprompted review
Reply from UK Storage Company
Dear Paul,
Thank you for your kind words about the support Tommy has provided. Also, thank you for our five star review.
We are delighted that Tommy, was able to walk you through the process, making your storage journey easy.
We will pass on your comments to Tommy, he will be delighted that he has provided five star customer service.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
Tommy Gale was quick to respond to my…
Tommy Gale was quick to respond to my enquiry and made my booking easy and stress free. Excellent experience.
Thank you Tommy!
February 2, 2026
Unprompted review
Reply from UK Storage Company
Dear Tracy,
Thank you so much for your wonderful feedback!
We're delighted to hear that Tommy was quick to respond and made your booking experience easy and stress‑free.
We’ll make sure your thanks are passed on to him — he’ll be thrilled to know he made such a positive impression.
If you need anything else at all, we’re always here to help!
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company Team
Tommy Gale was brilliant
Tommy Gale was brilliant, made the whole process simple. Good dry storage and very easy to manage and access to the unit is just what we need. Very easy to setup and takes the pressure off us as we are doing renovations. Thanks again Tommy for making our lives a little bit simpler.
February 2, 2026
Unprompted review
Reply from UK Storage Company
Dear Adrien,
Thank you so much for your wonderful review!
We’re delighted to hear that Tommy was able to make everything simple and stress‑free for you.
We’re really pleased that you found the setup easy and the unit convenient to access. We’ll be sure to pass your kind words on to Tommy — he’ll be thrilled to know he helped make things a little bit easier for you.
Thanks again for choosing us, and if you need anything at all, we’re always here to help.
Kindest regards,
UK Storage Company
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