Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more
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Review summary
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Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more
Company replied
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more
Company replied
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
East Quay 3, TA6 4DB, Bridgwater, United Kingdom
- ukstoragecompany.co.uk
4.4
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Storage is spot on and good price
Storage is spot on and good price. However the customer service was poor. They made a mistake on my account and there was no apologie or understanding when the mistake was spotted
January 17, 2026
Unprompted review
Reply from UK Storage Company
Hi Liam,
Thank you for taking the time to leave a review. We’re really pleased to hear that you’re happy with the storage and pricing, but we’re genuinely sorry to hear about your experience with our customer service. This isn’t the level of service we aim to provide, and we appreciate you highlighting it.
Even when mistakes happen, they should always be handled with understanding and an apology, and I’m sorry that wasn’t your experience.
If you’re willing, we’d really like the opportunity to investigate this and put things right. Please feel free to contact us directly at 0330 202 0602 or email admin@ukstoragecompany.co.uk and quote your review.
Kind regards,
UK Storage Company
Terrible company
Terrible company and I would not recommend. Two good things to start: the unit was dry. The staff were friendly.
Everything else was awful. Every single step of the process was riddled with errors and mistakes, from the very first quote to handing back the unit when finished. Every person I spoke to gave me conflicting information, they were unable to get my details correct causing payment issues from the outset.
If you’re planning on using this company while doing something else stressful in your life (like moving house) then avoid.
January 31, 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read about your experience and for the frustration this has clearly caused you. While I’m pleased to hear the unit, itself was dry and that our staff were friendly, it’s very concerning to hear that the overall process fell so far short of expectations.
What you’ve described – inconsistent information, errors with details, and payment issues – is not the service we aim to provide, and I completely understand how stressful this must have been, especially alongside something like a house move.
We take feedback like this seriously as it helps us identify where we need to improve. Unfortunately, we haven’t been able to identify your account from this review alone, but we would really appreciate the opportunity to investigate this properly and learn from what went wrong.
If you’re willing, please contact us on 0330 202 0602 or email admin@ukstoragecompany.co.uk and quote this review.
Kind regards,
UK Storage Company
No issue to big to solve
Had an issue when i was trying to book a storage room so had to call them and it was sorted straightaway and it was all plain sailing from there. Easy to use app as well.
December 1, 2025
Unprompted review
Reply from UK Storage Company
Dear Mr Hobbs,
Thank you so much for your review!
We’re really pleased to hear that our team were able to sort the issue straightaway and get everything running smoothly for you. Providing quick, helpful support is exactly what we aim for, so it’s great to know it made a difference.
It’s also wonderful to hear that you found the UKS App easy to use — we’re glad it helped make the process even simpler.
If you ever need anything else, we’re always here to help.
Thanks again for choosing UK Storage Company!
Kind regards,
UK Storage Company
Exceptional customer support
Exceptional customer support. Ease of access to storage units. Great price. Very satisfied.
January 25, 2026
Unprompted review
Reply from UK Storage Company
Dear Ms Alexander,
Thank you for your review and for awarding UK Storage Company five stars.
We’re delighted to hear you received exceptional customer support from our team. We always aim to deliver a first‑class service, and it’s wonderful to see our team recognised for their efforts.
We’re also pleased that you’ve been able to access your unit with ease and that you found the price satisfactory.
If there’s anything more you need, our team is always here and happy to help.
Thank you for storing at UK Storage Company.
Kindest regards,
UK Storage Company
Great service with Tommy Gale!
Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store ( just clearing space at home prior to viewings pre house sale/ xmas deccies/ boxes etc) but happy with the offer and terms 😀
January 28, 2026
Unprompted review
Reply from UK Storage Company
Dear Laura,
Thank you so much for your five-star review!
We’re delighted to hear you received great service from Tommy. It’s fantastic to know his clear explanations made getting set up on the app and starting your storage journey nice and easy.
We appreciate you mentioning StoreProtect, which is an enhanced protection plan to protect your property while in storage— hopefully, giving you peace of mind. If you need more information about StoreProtect, please visit our website: https://www.ukstoragecompany.co.uk/storeprotect-information/
If you need anything further, we’re always here to help.
Thanks again for choosing us,
UK Storage Company
Alex from the storage unit gone…
Alex from the storage unit gone absolutely out of his way to help me with the on going problem I had with the company that arrange the storage unit for me with out his help I would of not been able to make access to my storage unit so to anyone who needs a storage unit please call them for help and peace of mind for you .many thanks to you all .from mr cook .
January 28, 2026
Unprompted review
Reply from UK Storage Company
Dear John,
Thank you so much for taking the time to leave such a kind review.
We’re really pleased to hear that Alex was able to support you and go the extra mile to resolve the issue caused by the company who arranged the storage on your behalf. Ensuring you can access your unit smoothly and with peace of mind is incredibly important to us, and it’s great to know Alex made a difference.
We truly appreciate your recommendation, and we’re always here if you need anything in future.
Thank you for storing with us.
Many thanks again,
UK Storage Company
Uk Storage is a very well organised and…
Uk Storage is a very well organised and economic storage company. You are only charged for the time you are there and the customer service is always on hand if you have any problems or queries.
January 7, 2026
Unprompted review
Reply from UK Storage Company
Dear Simon,
Thank you so much for your kind words! We're really pleased to hear that you’ve found UK Storage Company to be well organised, great value, and easy to use. It is great to hear our customer service team has been helpful whenever you’ve needed us.
We really appreciate you taking the time to share your experience! If you ever need anything in the future, we’re always here to help.
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
All Easy and efficient, queries were answered and down…
All queries were answered and down loading the app was simple to follow. Tommy Gale assisted and was very helpful and efficient.
January 28, 2026
Unprompted review
Reply from UK Storage Company
Dear Rosalie,
Thank you for your five-star feedback!
We're glad to hear that you found the process easy and efficient, and that all your queries were answered.
It's great to know that downloading the app was straightforward and that Tommy provided helpful and efficient assistance.
We appreciate your comments and are happy to have made your experience a positive one.
If you require any further assistance, please do not hesitate to contact our Customer Support team.
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
Tommy was really helpful
Tommy was really helpful, made the process easy and explained everything clearly.
January 28, 2026
Unprompted review
Reply from UK Storage Company
Dear Christopher,
Thank you for your five‑star review and for recognising Tommy’s support during the booking process.
We will share your comments with Tommy and pass them on to the wider team.
We strive for 100% customer satisfaction, and it’s always wonderful to see a team member acknowledged for delivering great service.
If you need any further assistance, please don’t hesitate to get in touch.
Thank you for choosing UK Storage Company.
Kindest regards,
UK Storage Company
Well we haven’t actually moved our…
Well we haven’t actually moved our furniture in yet and we live abroad but having spoken to Melvina and with her help she has helped us navigate the whole process and we feel very confident that this will be very straight forward.
It is a big worry to me that all my possessions are kept safe and I am confident they will be.
Big shout out to Melvina at UK storage.
January 27, 2026
Unprompted review
Reply from UK Storage Company
Dear Vanessa,
Thank you so much for your thoughtful feedback. We’re really pleased to hear that Melvina has been able to support you through the process, especially while you’re arranging everything from abroad.
We completely understand how important it is to feel confident that your belongings will be kept safe, and it’s great to know Melvina was able to give you that reassurance. She’ll be delighted to receive your shout‑out!
If there’s anything else you need before your move‑in, we’re always here to help.
Thank you for choosing UK Storage!
Kindest regards,
UK Storage Company
Reply from UK Storage Company
Dear Stephen,
Thank you for leaving UK Storage Company a five-star review.
We are delighted that you found the process easy and straightforward.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
Kindest regards,
UK Storage Company
Great price, easy to deal with.
Very helpful phone call. Liam went through everything and sorted it quickly with different options. Not pushy at all, just explaining things. Not sure if the callback was from the site or a national line.
January 27, 2026
Unprompted review
Reply from UK Storage Company
Dear Geoff,
Thank you so much for your lovely feedback!
We’re really pleased to hear you found our pricing competitive and that the process felt easy and straightforward.
It’s great to hear Liam was able to walk you through the options clearly and without any pressure — that’s exactly the experience we aim to deliver.
Regarding the callback, our system does route through our main number 03302020601.
If you need anything else at all, we’re always here to help!
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
Helpful staff with friendly customer…
Helpful staff with friendly customer service.
January 20, 2026
Unprompted review
Reply from UK Storage Company
Dear Gary,
Thank you so much for rating UK Storage Company five-stars.
We are so pleased, you found our Customer Support team, helpful and friendly. We aim to deliver first-class service every time, and we are delighted when our team are recognised for outstanding service. We will pass on your comments to our wider team.
Thank you for storing with UK Storage Company.
Kindest regards,
UK Storage Company
Spoke to Molly who was extremely…
Spoke to Molly who was extremely helpful and gave me advise on the storage unit I would need.
Was offered a very reasonable monthly rate with 50% off first three months and an extra 10%off as I was calling.
Thankyou for your professional help.
January 19, 2026
Unprompted review
Reply from UK Storage Company
Dear Elizabeth,
We are delighted that Molly was able to assist you with your self-storage booking. We will pass on your appreciation to Molly and the wider team,
If you require anything further, please do not hesitate to contact our team.
Thank you for choosing UK Storage Company.
Kindest regards,
UK Storage Company
Alex Harrington was very helpful in…
Alex Harrington was very helpful in setting up a storage unit at last minute notice. I would very much recommend UK Storage for any storage requirements as there is wide range of unit sizes and easy unloading/loading access to the site. Access is also 24/7 which is an extra bonus.
January 26, 2026
Unprompted review
Reply from UK Storage Company
Dear Clive,
Thank you so much for your five-star review.
We are so pleased Alex was able to assist you in booking a self-storage unit at UK Storage Company. We will pass on your compliments to Alex and the wider team.
Thank you for choosing us.
Kindest regards,
UK Storage Company
Excellent and speedy response on the…
Excellent and speedy response on the telephone. Unit booked within minutes of enquiry.
On arrival access very speedy once Liam clearly explained the process.
Unit and entrance area clean and tidy.
Billing a little more tricky but any issues quickly resolved.
Biggest tick goes to the speed of a telephone call be answered and by a human being who knows what they are talking about.
January 19, 2026
Unprompted review
Reply from UK Storage Company
Dear Ann,
Thank you so much for your four-star feedback.
We’re really pleased to hear that you received an excellent and speedy response on the phone, and that we were able to get your unit booked within minutes of your enquiry.
It’s great to know that access on arrival was smooth and that Liam clearly explained everything — we’ll be sure to pass on your kind words.
We’re also delighted that you found the unit and entrance area clean and tidy.
Thank you as well for mentioning the billing. While we’re glad any issues were quickly resolved, we’ll continue working to make that process as simple and seamless as possible.
The biggest compliment for us is your comment about the speed of answering calls and being able to speak to a real person who genuinely knows what they’re talking about. That’s exactly the service we aim to provide every time.
Thanks again for taking the time to share your experience — it means a lot to the team. If you need anything at all, we’re always here to help.
Thank you for storing with UK Storage Company.
Kindest regards,
UK Storage Company
Reply from UK Storage Company
Dear Michael,
Thank you for your five-star review.
We are delighted that you found our storage process seamless.
If we can help you further, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
Kind regards,
UK Storage Company
Access,
After I booked I received an email offering a further 10 percent off but I had already booked,
I did not receive an email offering how to enter the building as it's unmanned and no information on how to obtain my prepaid lock.
I called the number on the door and was abruptly told to read the email which I didn't receive. (I received the email later that day, too late).
When I got in there are plenty of trolleys and a working lift which was good.
January 22, 2026
Unprompted review
Reply from UK Storage Company
Dear John,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered, particularly around communication before your arrival.
We apologise that the access email and information regarding entry to the unstaffed building and collection of your prepaid lock were not received in time. This is clearly not the experience we aim to provide, and we understand how frustrating this must have been. We’re also sorry that when you called for assistance, the response you received did not resolve the issue promptly.
Your feedback regarding the promotional email arriving after you had already booked has been noted, and we will review how and when these messages are sent to avoid similar situations in future.
We’re pleased to hear that once inside; the facilities such as the trolleys and lift met your expectations. However, we fully recognise that the access issues should not have occurred, and we are reviewing our processes to ensure clearer, more reliable communication for all customers, especially as our locations are unstaffed.
If you would like to discuss this further, please contact us directly so we can address your experience in more detail and ensure everything is now in order.
Thank you again for your feedback—it helps us improve our service.
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
Easy communication and good rates
Easy communication and good rates. Exactly as we had expected.
January 26, 2026
Unprompted review
Reply from UK Storage Company
Dear John,
We’re so pleased you found our unit rates reasonable, and we’re delighted our team was personable and able to help with your requirements.
If you require anything additional, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
Kindest regards,
UK Storage Company
Great experience
Everything was done over the phone. The person who we dealt with was very professional and had a sence of humar. From phoning to payment didn't take long at all. They went through the different units everything is indoors and very clean. The security is great. Thanks for making everything easy. Regards Nickie and Gordon.
January 17, 2026
Unprompted review
Reply from UK Storage Company
Dear Nickie and Gordon,
Thank you so much, for your wonderful review!
We're thrilled to hear you had a great experience with us and that our team was both professional and personable. It's fantastic to know the process was smooth and efficient, and that you found our facilities clean and secure.
We're always here to make self-storage as easy as possible, and your kind words mean a lot to us.
If you require anything further, please do not hesitate to contact our Customer Support team.
Kindest regards,
UK Storage Company
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