Dealing with Ultahost support can be a whole different world depending on the agent who manages your ticket. I recently have a superb experience with "Frank Cole", whose response was efficient and p... See more
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Review summary
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What people talk about most
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Very easy to register and choose your domain and website. No arrogance, easy going customer support, just want their customers to acquire what they are there for: web and domain. No BS, no messing aro... See more
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Ryan Brandon has been extremely helpful with any issues I have had with my server. I am very impressed by their quick responses as well as resolutions to any issues you may find yourself facing. Gr... See more
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All good, works. Tech support is very helpful, because all these server thingies is not my job, I generally have no clue what I’m doing, I just need my own AI assistant to do the work for me in a cost... See more
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Company details
- #61 of 65 best companies in Web Hosting Company
- #240 of 252 best companies in Business to Business Service
- #26 of 27 best companies in DNS Provider
- #43 of 50 best companies in e-Commerce Solution Provider
- #26 of 27 best companies in Website Designer
Written by the company
At UltaHost, we empower individuals and businesses with reliable, high-performance hosting solutions designed to drive success online. With a focus on speed, security, and simplicity, we offer a wide range of services, including shared hosting, VPS, dedicated servers, and cloud solutions tailored to meet diverse needs. Our commitment to excellence extends beyond technology. We pride ourselves on providing 24/7 customer support, a user-friendly platform, and cost-effective packages that cater to businesses of all sizes. Whether you're a startup, an e-commerce store, or a large enterprise, UltaHost ensures your online presence is fast, secure, and always accessible.
99% Uptime Assurance and 24/7 Expert Support
Written by the company
- The UltaHost Guarantee – Your Satisfaction, Our Priority
- We guarantee your website stays online and accessible with a 99% uptime commitment. Our advanced server infrastructure and proactive monitoring ensure minimal disruptions to your business. Your success matters to us. That’s why our skilled support team is available around the clock, ensuring any issues are resolved quickly and efficiently.
99% Service Delivery | 30-Day Money-Back Guarantee
Data Security Promise
We believe in earning your trust. If you're not 100% satisfied with our hosting services within the first 30 days, we’ll refund your money-no questions asked.
Your data is safe with us. We guarantee regular backups, advanced encryption, and top-notch security measures to protect your digital assets.
Contact info
651 N Broad St, Suite 206, 19709, Middletown, United States
- +1 302-966-3941
- sales@ultahost.com
- ultahost.com
Hosting Flash Sale
3.5
Average
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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they allow hosting to scam/cheat…
they allow hosting to scam/cheat people. The hosting and it is very slow. they just make money from helping scammers.
November 26, 2025
Unprompted review
Reply from UltaHost
Hello Lindo,
We're sorry to hear about your concerns. UltaHost has a strict Abuse Policy, and we do not tolerate phishing, fraud, scams, or any other malicious activity on our network. Whenever credible abuse reports are received, our Abuse Team investigates them promptly and takes appropriate action, including suspending or terminating services when violations are confirmed.
We would very much like to investigate your claims further. However, after searching our records, we were unable to locate an account matching the name "Lindo" or any associated information. We also reached out to request additional details, but unfortunately, we have not received a response.
If you have used our services, please provide us with a client ID or support ticket number. This will allow us to review your case thoroughly, investigate the concerns you raised, and address them appropriately.
We take all reports seriously and are committed to maintaining a safe, secure, and reliable hosting environment for all of our customers. We hope you'll get back to us so we can better understand your experience and work toward a resolution.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Dear Krishani,
We're sorry to hear that you had a negative impression of our service. We genuinely want to understand what happened so we can investigate your concerns and make things right.
However, after searching our records, we were unable to locate an account under the name "Krishani Wijerathna" or any matching information. We also reached out to request additional details, but unfortunately, we haven't received a response yet.
If possible, could you please provide us with more information about the issue or the support ticket number? With that information, we'll be able to locate your account, review your experience thoroughly, and address any issues you may have encountered.
We look forward to hearing from you and hope to have the opportunity to resolve your concerns.
Best regards,
Dimitar
UltaHost Support Team
they are scamers they scams with every…
they are scamers they scams with every people so do not invest
May 9, 2026
Unprompted review
Reply from UltaHost
Dear Raheel,
We're sorry to hear that you had a negative impression of our service. We genuinely want to understand what happened so we can investigate your concerns and make things right.
However, after searching our records, we were unable to locate an account under the name "Raheel Asif" or any matching information. We also reached out to request additional details, but unfortunately, we haven't received a response yet.
If possible, could you please provide us with more information about the issue or the support ticket number? With that information, we'll be able to locate your account, review your experience thoroughly, and address any issues you may have encountered.
We look forward to hearing from you and hope to have the opportunity to resolve your concerns.
Best regards,
Dimitar
UltaHost Support Team
Reply from UltaHost
Hello Azeem,
We're sorry to hear that you had a negative impression of our service. We genuinely want to understand what happened so we can investigate your concerns and make things right.
However, after searching our records, we were unable to locate an account under the name "Azeem Shaikh" or any matching information. We also reached out to request additional details, but unfortunately, we haven't received a response yet.
If possible, could you please provide us with more information about the issue or the support ticket number? With that information, we'll be able to locate your account, review your experience thoroughly, and address any issues you may have encountered.
We look forward to hearing from you and hope to have the opportunity to resolve your concerns.
Best regards,
Dimitar
UltaHost Support Team
Best for me their domain are top notch…
Best for me their domain are top notch I haven’t used the hosting yet but the domain last more than other platforms
May 6, 2026
Reply from UltaHost
Hello Aaron,
Thank you so much for your wonderful feedback.
We’re truly glad to hear that you’re enjoying the quality and longevity of our domains. It’s great to know your experience so far has been a positive one.
If you ever need any help or have questions in the future, please don’t hesitate to reach out.
Best regards,
James
The Ultahost Team
Reply from UltaHost
Hello Arndell,
Thank you for your wonderful feedback.
We’re delighted to hear that you had a smooth upload experience and that our service met your expectations.
If you ever need any further assistance or run into any issues, please feel free to reach out anytime. We’re always happy to support you.
Warm regards,
James
The Ultahost Team
Reply from UltaHost
Dear Ugur,
Thank you for sharing your feedback!
We’re happy to see that you found our service fast, affordable, and reliable! That is exactly the experience we aim to provide to all our customers!
We truly appreciate your support!
Best regards,
Dimitar
UltaHost Support Team
We are still eaitig fir ultahost answer…
We are still eaitig fir ultahost answer from friday , after 3 days ultahost support told us thank you for you waiting.
April 25, 2026
Reply from UltaHost
Dear Mobin,
Thank you for your feedback, and we apologize for the delay and the frustration caused, even though it was not caused by UltaHost.
We understand how important timely updates are, especially when you’ve already been waiting for a while. In your case, we have been actively following up with the data center multiple times on your behalf.
We are happy to say that the service that you requested has now been successfully added to your server. Your ticket was updated as well, so you can refer to it for more information.
We truly appreciate your patience and understanding, and we’re sorry again for the inconvenience this situation has caused.
Best regards,
Dimitar
UltaHost Support Team
Luckily
Luckily, I only bought cheap hosting for a trial. The service couldn't be used, the password was wrong, and asking customer service was useless.
May 1, 2026
Reply from UltaHost
Dear Rudi,
Thank you for sharing your feedback.
We’re sorry for the initial inconvenience you experienced with the VPS login details. We understand the importance of having immediate and accurate access after purchase. As noted, the issue was resolved through your support ticket, but we recognize that the first impression did not meet your expectations.
While we’re glad the issue was quickly resolved, we respect your decision and are sorry to see you go. If you ever decide to give us another try in the future, we would welcome the opportunity to provide you with a smoother experience from the start.
Best regards,
Dimitar
UltaHost Support Team
Worst hosting service provider I…
Worst hosting service provider I experienced since I started business in the 90s.
Server outages in Singapore gave me no access to any emails or FTP, all websites down for 8 days, in February/March 2026, no compensation or credit from Ultahost. Now, since two days no access to Cpanel or any of my email accounts, cannot access the links for Teams and Zoom meetings with business partners and advisors. Only excuses from Ultahost but no solution or appology. This is how an American company in the "top 10" of hosting companies is treating his customers! Worst service ever and move back all me domains and accounts to European / German and Singapore providers, though might slightly more expensive, but WAY MORE reliable!!!
May 3, 2026
Unprompted review
Reply from UltaHost
Hello Red
Thank you for writing in.
I sincerely apologize for the experience you have had so far, note that this does not reflect our values or standards.
The issues with cpanel is a global issue resulting from a vulnerability and this is not yet fully resolved. However, if you provide your email I will take another look and support you through our tickets section.
I await your response.
Kind Regards
Ultahost Support Team
It was very complicatet to change the…
It was very complicatet to change the controlls of the server like the difficulty. but when i realyzed how to change it it still didn't work
April 16, 2026
Reply from UltaHost
Dear Maximilian,
Thank you for taking the time to provide us with your feedback!
We’re sorry to hear that adjusting the server settings felt complicated and didn’t work as expected for you, even after you found the right options. We understand how frustrating every new beginning can be.
At UltaHost, we strive to make everything as simple and intuitive as possible for our clients, so your experience is important to us. If you’re still experiencing difficulties, please don’t hesitate to reach out to us again and open a support ticket. Our support team will be more than happy to guide you step by step and ensure everything is set up correctly for you.
Best regards,
UltaHost Support Team
Scammers.
I canceled my hosting, but they are still trying make me pay every month. Scammers.
EDIT: You have my email address, because yesterday your support answered me "we will not refund you". I made a dispute with my bank and I will go to the police if I don't win the dispute.
April 30, 2026
Unprompted review
Reply from UltaHost
Hello Nicolas
Thank you for writing in
Kindly note, after cancellation all billings are automatically stopped.
Please provide your email address with us and I will look into this at my earliest.
Regards
Ultahost Support Team
I love it Runs great
October 29, 2025
Reply from UltaHost
Hello,
Thank you for your positive feedback!
We’re happy to hear that you’re enjoying the service and that everything is running smoothly for you, we hope that this keeps on going! Providing reliable performance is one of our top priorities, so it’s great to know we’re meeting your expectations, we hope that in future we might even exceed them!
Again, thank you for sharing this positive feedback with us!
Best regards,
UltaHost Support Team
Website hosting
I am not a web expert and able to build my own website using the builder. Easy, simple and fast I was able to get it in the air while choosing for Ultrahost due to its transparent offerings not only on year 1 but on long term. Transparency and usability!
April 20, 2026
Reply from UltaHost
Dear Ron,
Thank you for taking the time to share your experience with UltaHost!
We’re glad to hear that, even without prior web expertise, you were able to build and launch your website easily using our website builder.
It’s also great to know that our transparent pricing and long-term approach stood out to you, as this is one of our pillars. We believe our customers deserve clarity, not just in the first year, but throughout their entire journey with us.
Your feedback on both usability and transparency is truly appreciated, and it motivates us to continue improving.
If you ever need any assistance or have questions as your website grows, please do not hesitate to contact us.
Best regards,
UltaHost Support Team
Still weird.
Weird, and really not for business.
Changing your setup how they want.
Iordered and payed for a server. Then I noticed that's it's only 6gb ram usage max. But they advertised it as a 128gb ram server.
After a while I asked them why it's locked at 6gb so they answered me fast and made it to unlimited ram usage, after some day I noticed that they locked it again but now at 8GB.
And said it's because server performance issues and that some things went up to 300gb ram usage. But I really don't believe it.
They just saw that my server was never go over 6-7gb ram, and they just locked it. And told me I can have more if I need it.
Don't make any sense. For what I am paying a fixed price if they just change dynamicly the whole server setup for what ive paid.
At all I don't trust them.
They talk to much in the support tickets.
If they would hold their word. It would be better than just change server setups.
The best thing is that they changed my whole server from one to another only because something was not right.
They just did it fast without asking me. I had already server files on the server.
They are trying to play with people
Don't trust worthy at all.
Maybe in the future better but RN I'm confused and not happy at all.
They say it's solved.
No it's not.
I had a server with 50 slots for DayZ.
It had 300% CPU max, 6gb ram max, and 20gb storage.
After support they fixed it by doing everything unlimited.
After one day, they revert everything and did limit to ram 8gb and storage 50gb
Sounds good yes but.
I bought from them one server with 12 Slots same game
The specs from Server were the same as 50 slots.
After a while they changed it again to 8gb and 50gb storage. So they know already that 6 g is not enough already for 12 people.
So you pay them to edit the max player number in the config file. Not the real server specs.
U get same specs, don't matter how many slots your server have.
I feel a little bit scammed.
If I order a server with 50 slots and it has the same specs as the server with 12 Slots. What I am actually then paying?. I mean then it's just easier to buy dedicated server. It's nonsense.
Give better specs for more slots
So now instead of one 50 slot server, I ordered for less money 4 serverssl with 12 slots. And u will not believe me but all server have same specs as I had it before.
So I pay less, but they need to give me more.
Actually I can just rent plenty of servers with minimum of slots and they need to run useless ram for nothing.
It's a bad idea to charge people for slots.
Charge them for specs
April 16, 2026
Reply from UltaHost
Hello,
Thank you for your correspondence.
Our review indicates that this matter has been resolved under ticket #378443. Please respond to the most recent message on that ticket to proceed.
Best regards,
UltaHost Support Team
Cant figure out how to edit the server…
Cant figure out how to edit the server setting went with nitrado instead. Cancelled
April 20, 2026
Reply from UltaHost
Hello Marcel
Thank you for writing in.
We can provide a detailed guidance on this issue.
Please open a ticket from your client area and we will provide needed support.
Best regards,
UltaHost Support Team
I did not purchase ultrahost
I did not purchase ultrahost. Not sure yet what is going on but it looks Like someone errently made yhe purchase under my name.
April 14, 2026
Reply from UltaHost
Dear Joe,
We strongly disapprove of fraudulent practices. Please submit a ticket regarding this matter or contact us via email or telephone, and we will address the issue with strict diligence.
https://ultahost.com/contact
We await your response.
Sincerely,
Ultahost Support Team
very good atm I am here for 3 days and…
very good atm I am here for 3 days and atm is a very good. ty for all guys
April 18, 2026
Reply from UltaHost
Hello Heloisa,
Thank you so much for your kind words.
We’re really happy to hear that your experience over the past few days has been a positive one.
If you need any assistance or have any questions as you continue using our services, please don’t hesitate to reach out.
We’re always here and happy to support you.
Best regards,
UltaHost Support Team
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