Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Acquired 4 dedicated servers from them. Delivery time is within one day, very pleased by that. But where the service really shines is tech support — it's stellar. I've been having a weird SSH issue,... See more
Company replied
Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... See more
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they answer everyone of my questions or requests with great response times. usually within several. minutes. the last request didnt take long as i'm learning about cs1.6 and made quite a few mistakes... See more
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Company details
Written by the company
The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.
Contact info
651 N Broad St, Suite 206, 19709, Middletown, United States
- ultahost.com
3.7
Average
871 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional,Fast,and Effective
I’ve been testing a complex setup involving fallback logic and cache behavior, and everything is now working perfectly — thanks to the outstanding support from UltaHost.
Special thanks to Anderson Coleman,who handled the issue with professionalism,speed, and clarity.His assistance directly resolved the problem without disrupting my existing configuration.It’s rare to find someone who understands both the technical depth and the urgency of a situation so well.Highly recommend UltaHost!
October 30, 2025
Unprompted review
Reply from Ultahost
Hello Dato,
Thank you so much for taking the time to share your experience!
We're thrilled to hear that your complex setup is running perfectly and that Anderson Coleman was able to support you with the professionalism, speed, and clarity you needed.
It’s great to know his expertise helped resolve the issue smoothly without affecting your configuration.
Should you need any further assistance in the future, please feel free to reach out, we’re always here and happy to help!
Best regards,
The Support Team
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I want to thank Rufus Rogers for the…
I want to thank Rufus Rogers for the help he provided in managing the Ark server
October 30, 2025
Unprompted review
Reply from Ultahost
Dear Customer,
Thank you for sharing your feedback!
We're glad to hear that Rufus Rogers was able to assist you with managing your Ark server successfully. Your appreciation means a lot to us and to our support team.
If you ever need any further help or run into new questions, please don’t hesitate to reach out, we're always happy to assist!
Warm regards,
The Support Team
Timely support service
I've had mostly great service on my server. The few times I've had issues, Ryan Brandon has assisted me and was able to resolve my issues within just a few minutes. He did great! Thanks for you support!
October 9, 2025
Unprompted review
Reply from Ultahost
Hello Jonathan,
Thank you for sharing your experience!
We're delighted to hear that you've enjoyed a smooth hosting experience and that Ryan Brandon was able to assist you quickly and effectively.
We truly appreciate your kind words.
If you ever run into anything else or need further support, please feel free to reach out, we're always here and happy to help!
Best regards,
The UltaHost Team
Reply from Ultahost
Hello Saint,
Thank you so much for your kind words!
We're thrilled to hear you had a great experience and that Samuel Hall was able to assist you effectively. We truly appreciate you recognizing his support.
If you ever need any further help, please don't hesitate to reach out, we're always happy to assist!
Best regards,
The UltaHost Team
Dealing with Ultahost support can be a…
Dealing with Ultahost support can be a whole different world depending on the agent who manages your ticket. I recently have a superb experience with "Frank Cole", whose response was efficient and professional. Other agents like "Mason" in the past have been extremely helpful.
I must say, though that the agent who took my ticket before Frank Cole ("Alex Cyan") was the exact opposite and I had to request another agent to deal with my ticket.
October 29, 2025
Unprompted review
Reply from Ultahost
Hello David,
Thank you for taking the time to share your experience.
We're delighted to hear that Frank Cole and Mason provided you with professional and helpful support, we'll be sure to pass along your appreciation.
We also acknowledge your feedback regarding your earlier interaction, and we'll review it internally to ensure consistent service across our team.
We're glad your issue was resolved, and if you ever need further assistance, please feel free to reach out. We're always here and happy to support you.
Best regards,
The UltaHost Team
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Exceptional support (many thanks to…
Exceptional support (many thanks to General Support and Gary Clarke), and absolutely incredible product quality. All I have to do now is test their availability in terms of server availability and determine if they are truly anti-DMCA (to the extent permitted by the law in the country concerned).
Based on my experience so far, I highly recommend their product.
October 21, 2025
Unprompted review
Reply from Ultahost
Dear Customer
Thank you for your kind words and recommendation!
We’re delighted to hear that you’ve had an excellent experience with our service and that Gary Clarke and our General Support team were able to assist you effectively.
We appreciate your thoughtful feedback and look forward to supporting you further as you continue testing server availability.
Please don’t hesitate to reach out anytime.
Best regards,
The UltaHost Team
Unprofessional Team
I had two servers on Ultahost, and their support made a serious mistake. I simply asked when was the last backup for one of my servers — I never confirmed any restoration. Yet, they went ahead and started restoring my site without my approval, and to make things worse, they restored it from the wrong server.
This kind of carelessness is unacceptable, especially for a hosting company that advertises reliable support. Losing or overwriting data because support doesn’t confirm before taking action is a huge red flag. I’ve used many hosts before, but this experience with Ultahost was one of the most frustrating and unprofessional I’ve had.
If you value your data, make sure you have your own backups — don’t rely on their team to handle anything correctly.
October 24, 2025
Unprompted review
Reply from Ultahost
Hello Eada
Thank you for writing in
As per Ticket #732423, during the ticket interaction, you mentioned the file was missing from your website and the files only was restored, not the complete server.
We however sincerely apologize for any inconveniences this must have caused you.
Kind Regards
Ultahost Support Team
Best support ive ever seen in a hosting…
Best support ive ever seen in a hosting company.
October 22, 2025
Unprompted review
Reply from Ultahost
Hello Birkir,
Thank you so much for your kind words!
We’re thrilled to know our support team made such a great impression. Providing fast and reliable assistance is something we truly take pride in.
If you ever need help again, don’t hesitate to reach out.
Warm regards,
The UltaHost Team
Fast and professional support
There was something i couldn't do on my own so i contacted support. Eric Smith helped me fast and professional.
Amazing, thanks!
October 15, 2025
Unprompted review
Reply from Ultahost
Hi Larsen,
We’re glad to hear that Eric was able to assist you quickly and professionally! 😊
It’s great to know your issue was resolved smoothly.
If you ever need any more help or have further questions, please don’t hesitate to reach out.
Best regards,
The UltaHost Team
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Good service
Good service, they manage your VPS for you and it's great.
October 21, 2025
Unprompted review
Reply from Ultahost
Hello Marthy,
Thank you for your kind words! We’re delighted to know you’re enjoying our managed VPS service and that everything is running smoothly for you.
If you ever need further assistance or have any questions, please don’t hesitate to reach out.
Best regards,
The Ultahost Team
Thank you Rufus Rogers!
Super helpful, and patient in helping me track down a server issue. Gave excellent detailed instructions to help walk me through solutions. Bummer that it turned out to be user error.
October 20, 2025
Unprompted review
Reply from Ultahost
Hello Cory,
We’re so glad to hear our team was able to assist you patiently and provide clear guidance in resolving your issue, even when it turned out to be a simple mix-up!
If you ever run into anything else, please don’t hesitate to reach out — we’re always happy to help.
Warm regards,
The Ultahost Team
Reply from Ultahost
Hello Fareed,
Thank you for your wonderful feedback! We’re delighted to have you with us and happy to know you’re pleased with our service.
If you ever need any assistance, please don’t hesitate to reach out !
Warm regards,
The Ultahost Team
Edie Mallin gave assurance that my…
Edie Mallin gave assurance that my issues was going to be resolved and it was done less than 5 mins. Great professional
October 18, 2025
Unprompted review
Reply from Ultahost
Hello Uncle K,
We’re thrilled to hear about your great experience with Edie Mallin! It’s wonderful to know your issue was resolved quickly and professionally that’s exactly the level of service we aim to deliver.
Thank you for your kind words and for choosing Ultahost. If you ever need further assistance, please feel free to reach out !
Warm regards,
The Ultahost Team
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Very helpfull and responsive support
Very helpfull and responsive support, would like to continue forward !
October 18, 2025
Unprompted review
Reply from Ultahost
Hello Dunia
We’re delighted to hear that you found our support team helpful and responsive! It’s great to know you’re satisfied with your experience and looking forward to continuing with us.
Thank you for your trust in Ultahost. If you ever need any further assistance, please don’t hesitate to reach out!
Warm regards,
The Ultahost Team
Service was great as always
Service was great as always. Hostinger and GoDaddy customer service both suck; neither would help resolve my issues, so I am not with either of them at this point. Thanks to the techs at Ultahost.com. I recommend them 110%.
October 16, 2025
Unprompted review
Reply from Ultahost
Hello Thomas,
We’re thrilled to hear that you had another great experience with our team!
It’s wonderful to know our support staff was able to resolve your issues quickly and restore your confidence in reliable hosting service.
Thank you so much for your strong recommendation and trust in Ultahost.
If you ever need further assistance, please don’t hesitate to reach out!
Warm regards,
The Ultahost Team
Russell Hillman was helpful throughout…
Russell Hillman was helpful throughout our long days of conversation and all the time he took his time to assist me in simple and understanding manner. I'm absolutely grateful for Ultahost and team at large.
October 15, 2025
Unprompted review
Reply from Ultahost
Dear Customer,
We’re delighted to hear about your positive experience with Russell Hillman and the Ultahost team!
It’s wonderful to know he provided patient and clear assistance throughout your conversations.
We truly appreciate your kind words and your trust in us.
Please don’t hesitate to reach out anytime you need further support!
Warm regards,
The Ultahost Team
Really fast and always solves the…
Really fast and always solves the problems ! Nothing more to say
October 11, 2025
Unprompted review
Reply from Ultahost
Hello Antoine,
Thank you for your kind review!
We’re thrilled to know that our team consistently provides fast and effective solutions. Your satisfaction is our top priority.
If you ever encounter any other issues or need further assistance, please don’t hesitate to reach out.
Best regards,
The Ultahost Team
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The best customer support you gonna…
The best customer support you gonna find. You guys are amazing. Thanks Coleman
October 12, 2025
Unprompted review
Reply from Ultahost
Hello Mark,
Thank you for your wonderful feedback!
We’re delighted to hear that you had such a great experience with our support team and that Coleman was able to assist you effectively.
If you ever need any further help or have more questions, please don’t hesitate to reach out.
Warm regards,
The Ultahost Team
Thank you to the UltaHost
Thank you to the UltaHost team for their fast and professional service. Special thanks to Ryan Brandon and Matheus Pujol for their quick support and excellent customer care!
October 10, 2025
Unprompted review
Reply from Ultahost
Hello Rene,
Thank you for your wonderful feedback!
We’re so pleased to hear that Ryan and Matheus provided you with fast, professional, and attentive support.
Your satisfaction is our top priority, and we truly appreciate your kind words.
If you ever need any further assistance, please don’t hesitate to reach out.
Best regards,
The Ultahost Team
Appreciate the quick turnaround from…
Appreciate the quick turnaround from Rufus Rogers. Greatly appreciated!
October 10, 2025
Unprompted review
Reply from Ultahost
Hello Andrew ,
Thank you for your feedback!
We’re delighted to hear that Rufus was able to assist you quickly and effectively. We truly appreciate your kind words and trust in our support team.
If you ever need further assistance or run into any other issues, please don’t hesitate to reach out.
Warm regards,
The Ultahost Team
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