Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Acquired 4 dedicated servers from them. Delivery time is within one day, very pleased by that. But where the service really shines is tech support — it's stellar. I've been having a weird SSH issue,... See more
Company replied
Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... See more
Company replied
they answer everyone of my questions or requests with great response times. usually within several. minutes. the last request didnt take long as i'm learning about cs1.6 and made quite a few mistakes... See more
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Company details
Written by the company
The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.
Contact info
651 N Broad St, Suite 206, 19709, Middletown, United States
- ultahost.com
3.7
Average
871 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick to respond and resolve the issue
October 10, 2025
Unprompted review
Reply from Ultahost
Hello Thomas ,
Thank you for your kind words!
We’re glad to hear that our team responded quickly and resolved your issue efficiently. Your satisfaction is very important to us.
If you ever face any other concerns or need further assistance, please don’t hesitate to reach out.
Best regards,
The Ultahost Team
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Very great company
Very great company
Good people, good prices, good machines, they helped me out with an issue that wasn't even related to the machines I bought from them! Highly recommended!
October 10, 2025
Unprompted review
Reply from Ultahost
Hello Marcus,
Thank you so much for your kind words and recommendation!
We’re delighted to hear that our team could assist you even beyond the products you purchased. Your satisfaction means a lot to us.
If you ever need any further help or have more questions down the road, please don’t hesitate to reach out.
Warm regards,
The Ultahost Team
Responsive Support Team – Highly Recommend!
I am a recent customer of UltaHost, and from the very beginning, I encountered technical issues with my new hosting. Although my plan is not expensive, I was pleasantly surprised by how quickly the technical support team responded to my requests—the speed of their assistance was truly impressive.
I’m very satisfied with my initial experience with the hosting service and with the communication I’ve had with technical support.
Special thanks to Edie Mallin and Matheus Pujol for their help with my most recent support ticket, as well as to Alexis Gardner and Ferdinand C. for assisting me with my previous inquiries.
Best wishes!
September 28, 2025
Unprompted review
Reply from Ultahost
Hello Artem,
Thank you for sharing your wonderful feedback!
We’re thrilled to hear that our technical support team including Edie, Matheus, Alexis, and Ferdinand provided you with fast and effective assistance.
It’s great to know your initial experience with UltaHost has been so positive.
If you ever run into any other issues or need further help, please don’t hesitate to reach out.
Warm regards,
The Ultahost Team
I was facing some issue regarding…
I was facing some issue regarding mongodb on server for 2 days and Paul Hill from support fixed it, thanks its working smoothly now
October 10, 2025
Unprompted review
Reply from Ultahost
Hello Asma ,
Thank you for sharing your experience!
We’re glad to hear that Paul was able to resolve the MongoDB issue and get your server running smoothly again. Your satisfaction is our priority.
If you face any other issues or need further assistance, please don’t hesitate to reach out .
Best regards,
The Ultahost Team
great support team
fast response and solve all issue i have , highly recommended
October 9, 2025
Unprompted review
Reply from Ultahost
Hello Tezza,
Thank you for your kind review! We’re happy to hear that our team responded quickly and resolved all your issues. Your recommendation truly means a lot to us.
If you ever face any other challenges or need assistance in the future, please don’t hesitate to reach out!
Warm regards,
The Ultahost Team
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Reply from Ultahost
Hello Aaron,
Thank you for your kind words!
We’re delighted to know you’re happy with our quick response time. Providing fast and reliable support is always our priority.
If you ever need further assistance, please don’t hesitate to reach out
Warm regards,
The Ultahost Team
Professional Support
I really appreciate Ultahost high level of support, especially dear Nelson Varghese who helped me a lot handle multiple requests including some issues regarding IPv6 addresses.
October 8, 2025
Unprompted review
Reply from Ultahost
Hello Sajad,
Thank you so much for your kind words and for sharing your experience!
We're delighted to hear that Nelson was able to assist you and resolve your IPv6-related issues promptly. Your satisfaction means a lot to us.
If you ever need further support or have additional requests, please don’t hesitate to reach out!
Warm regards,
The Ultahost Team
Português:
Português:
O atendente Dextor Jason foi simplesmente excepcional! Extremamente educado, paciente e comprometido em resolver o problema. Ele demonstrou calma e profissionalismo até conseguir acessar minha conta e solucionar completamente a questão relacionada à Cloudflare. Foi um atendimento raro, com empatia, competência e confiança. Parabéns pelo excelente suporte!
English:
Dextor Jason was absolutely outstanding! Extremely polite, patient, and truly committed to solving the issue. He remained calm and professional until he managed to access my account and completely resolve the Cloudflare problem. It was a rare experience of genuine, reliable, and human customer support. Congratulations on the excellent service!
October 7, 2025
Unprompted review
Reply from Ultahost
Hello Black,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Dextor Jason provided such outstanding and professional support in resolving your Cloudflare issue.
Your satisfaction and trust mean a lot to us.
If you ever encounter any other issues or need assistance in the future, please don’t hesitate to reach out!
Warm regards,
The Ultahost Team
Very good company with a great team
October 7, 2025
Unprompted review
Reply from Ultahost
Hello Ndugutse,
Thank you for your kind words!
We’re delighted to know you’re happy with our company and team.
Your satisfaction means a lot to us.
If you ever need further assistance or have any questions,
please don’t hesitate to reach out
Best regards,
The Ultahost Team
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Rufus Rogers is literally the best guy…
Rufus Rogers is literally the best guy he helped me a lot of times, it was fast , efficient and he explained all the things that i couldn't do to understand what he did and how he did it. I would recommend him 10/10.
October 7, 2025
Unprompted review
Reply from Ultahost
Hello Catalin,
Thank you so much for your kind words and wonderful feedback!
We’re delighted to hear that Rufus was able to assist you efficiently and provide clear explanations throughout the process. It’s great to know you had such a positive experience.
If you ever need any further help or have additional questions, please don’t hesitate to reach out.
Best regards,
The Ultahost Team
Amazing Job by Gary Clarke
They guy Gary Clarke has been amazing, i love how professionally he has handled my problem and fix it in no time, thanks
October 5, 2025
Unprompted review
Reply from Ultahost
Hello Hala Pay,
Thank you for your kind words!
We’re delighted to hear that Gary was able to assist you promptly and professionally.
It’s always our goal to provide quick, reliable support and ensure everything runs smoothly for you.
If you ever need further assistance, please don’t hesitate to reach out
Warm regards,
The Ultahost Team
Unclear policies, robotic support, and contradictory answers
I completely agree with many other reviewers here — my experience was almost identical.
I ordered a VPS Basic plan and was generally satisfied with performance — good speed, decent network, no technical issues at all.
But the real problem began when I contacted support to add a simple reverse DNS (PTR) record.
Their official documentation says that PTR records can be set by contacting support, yet the support team refused, mixing it up with the port 25 restriction.
They kept repeating that PTR is “not available on plans where port 25 is blocked”, even though I clearly explained (twice) that I don’t need email or port 25, and that I only needed PTR for authentication between my servers.
Each reply I received looked like a copy-paste message — nobody actually read my request.
The responses were inconsistent with their own anti-spam policy and FAQ, which say nothing about PTR being limited.
Finally, I decided to cancel the service and request a refund, which was processed quickly — but only because I insisted.
It’s disappointing that such a simple request turned into a frustrating loop of robotic answers and contradictions.
October 3, 2025
Unprompted review
Reply from Ultahost
Hello Rafal
Kindly note we do not add PTR without meeting the requirement for add port 25 as stated on our website: https://ultahost.com/vps-hosting
We clearly stated this in the ticket responses. An upgrade to any VDS plan or a one - time payment of $117 on any VPS plan will qualify you for this.
We regret any inconveniences this may have caused as the team tried their best to relay this message.
Kind Regards
Ultahost Support Team
Kudos to Edie Mallin
Kudos to Edie Mallin
He installed my SSL without even asking!
October 4, 2025
Unprompted review
Reply from Ultahost
Hi Raj
We’re glad to hear your SSL was installed quickly and smoothly!
It’s great to know our team could anticipate your needs and get everything handled proactively.
If you ever need further assistance or run into any issues, please don’t hesitate to reach out
Best regards,
The Ultahost Team
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issues running n8n, but professional support!
first had some issues with the setup of n8n, but the L2 support was very helpful and fast!
thanks to Samuel Hall especially!
October 4, 2025
Unprompted review
Reply from Ultahost
Hello Marc,
Thank you for your feedback!
We’re glad to hear that our Level 2 Support team was able to quickly assist you with the n8n setup and get everything running smoothly.
If you ever run into any other issues or need further help, please don’t hesitate to reach out
Best regards,
The UltaHost Team
I requested a site cloned
I requested a site cloned. It was done so fast and perfectly. Nelson Varghese of Uhost did it for me. Thanks Nelson
October 1, 2025
Unprompted review
Reply from Ultahost
Hello Ken,
Thank you for your kind words!
We’re so pleased to hear Nelson was able to quickly and perfectly complete your site clone.
If you ever need further assistance or support in the future, don’t hesitate to reach out
Best regards,
The UltaHost Team
Rufus Rogers was able to find the…
Rufus Rogers was able to find the problem I had with my server and get it quickly fix thank you again for you’re help..
October 1, 2025
Unprompted review
Reply from Ultahost
Hello Brian,
Thank you for sharing your experience!
We’re glad to hear Rufus was able to quickly identify and resolve your server issue.
Please don’t hesitate to reach out again if you need any further support.
Best regards,
The UltaHost Team
Smooth Setup and Excellent Support
Spinning up a macOS server with Ultahost was quick and hassle-free, and everything worked seamlessly right out of the box.
Their support team has also been outstanding, very responsive and helpful whenever I had questions.
Overall, it’s been a smooth and reliable experience.
Highly recommended
October 1, 2025
Unprompted review
Reply from Ultahost
Hello Krishna,
Thank you for your thoughtful feedback!
We’re delighted to hear that your macOS server setup was smooth and that our support team has been responsive and helpful along the way.
If you ever have more questions or need further assistance, please don’t hesitate to reach out
Best regards,
The UltaHost Team
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A great company
I've been working with this company for years. While dozens of other companies in the field make excuses for every problem, this one supports them even when it's not their fault. I highly recommend it for quality service.
September 30, 2025
Unprompted review
Reply from Ultahost
Hello Tolga,
Thank you for your thoughtful feedback!
We’re delighted to know our team was able to support you patiently through the issues with your site, and that this has given you the confidence to keep building bigger and better.
Please feel free to reach out anytime you need assistance
Best regards,
The UltaHost Team
Simply the Best
I've had several servers from different companies, but Ultrahost stands head and shoulders above the rest.
Thank you for your fast, professional, and above all, friendly support.
Special thanks to Harold Burgess, who helped me tremendously. Thank you for your excellent service.
September 28, 2025
Unprompted review
Reply from Ultahost
Hello Edwin,
Thank you so much for your kind words!
We’re delighted to hear that Harold was able to support you effectively and that our service has stood out from the rest.
Should you need any further assistance, please don’t hesitate to reach out, we’ll always be happy to help.
Best regards,
The UltaHost Team
thank you so much
thank you so much, very awesome services and live support anytime.
and special thanks to KLEMENS WAGNER awesome assistant
September 27, 2025
Unprompted review
Reply from Ultahost
Dear Customer,
Thank you for your kind words!
We’re glad to hear you’re happy with our services and that Klemens was able to assist you effectively.
We are always be happy to help.
Kind Regards
Ultahost Support Team
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