Ultahost Reviews 871

Rufus Rogers has handled all the problems that came up with a newbie server. Thanks and it is very appreciated.

Best hosting servis and Fast gelp desk with kind persons

Hi,
The Best and fastest support.

I’ve been using UltaHost for a while and already had one high-end dedicated server with them (ULTA-X7 in Helsinki). Recently I ordered a second dedicated server (ULTA-X3, also Helsinki) to build a 2-node cluster in the same data center. I paid via cryptocurrency through Cryptomus.

The problems started immediately:
• The new server stayed in Pending status and was never delivered.
• Different support agents kept giving completely different answers: “1–3 days”, “waiting for hardware shipment”, “no stock”, etc.
• At one point they even offered older/weaker hardware and different locations (Madrid / Paris) instead of the Helsinki server I actually paid for.
• I spent days writing tickets and chatting with support at night while my paid developers were waiting for this server to go live.

In the end UltaHost admitted they could not provide the server I ordered. However, instead of a real refund, they only credited the amount to my UltaHost account balance and refused to return the crypto payment to my wallet, saying they “don’t refund cryptocurrency” and that this is in their policy. For me this is not a refund – it just traps my money inside their system, although they never delivered the service.

Because the second node was never delivered, my existing ULTА-X7 server also became useless for the project and I had to move the whole infrastructure to another provider and pay again. UltaHost refused to refund or compensate the already paid month for ULTА-X7.

This is my personal experience, but I think it’s important to warn others:
• Be very careful if you pay UltaHost in cryptocurrency – if something goes wrong, you may only get internal credit, not your money back.
• Don’t assume that dedicated servers and locations shown as “available” are actually in stock.
• Support replies are slow, inconsistent and often contradict each other.

I’m now trying to resolve this via the crypto payment gateway and by documenting the case with screenshots and logs. I will not be using UltaHost again and I would not recommend them to anyone who needs reliable dedicated servers or transparent refund practices.

super services, customer support is 1000% super star very helpful.

Thank you so much operator Alex Cyan <3 problem solved asap and i'm very thankful. thanks ultahost <3

The prices for shared hosting are very good, and they offer many options.
In addition, the technical support is excellent, very fast, they resolve issues quickly and with great courtesy.
It's one of the best experiences I've had, and it's exactly what I'm looking for: reliable, secure, affordable hosting with fast technical support.
I recommend it 100%.

I do not recommend Ultrahost. My experience has been deeply disappointing and financially unfair.

I started my VPS service on September 11. On November 6, my account was suddenly suspended for a complex technical reason I never fully understood. While my service was completely inactive and inaccessible, Ultrahost proceeded to charge me for the next billing cycle on November 8.

I immediately submitted a cancellation request before the due date of November 11, as I could no longer use or trust the service. Despite this, my request for a refund for the period I paid for but could not use was denied.

Customer support, specifically an agent named Jayce, informed me I was "not eligible for a refund." When I explained the situation—that I was charged while my account was suspended—I was given the runaround and told "another department" would look into it, with no further resolution.

In short: They suspended my service, charged me for it anyway, and then refused to refund the payment for the unusable time. Avoid this host if you want reliable service and fair billing practices.

Super fast and helpful.. Thank you so much

I had a highly technical and complex server issue requiring a complete server rebuild and critical Magento 2.4.7 performance tuning. My experience with the UltaHost L3 Support Team, particularly Gary Clarke, was exceptional.

Unlike many support teams that stop at basic issues, Gary and the L3 team demonstrated genuine, deep expertise. They successfully navigated and implemented several advanced requirements:

Complete Server Rebuild while preserving the complex requirements (PHP 8.2, MySQL 8, Redis integration).

Resolving recurring file permission and ownership issues that plagued our previous deployment.

Proactively setting up crucial firewall rules and security measures (IP blocking).

The team delivered a stable, clean, and optimized Magento environment, which finally allowed us to move forward with our project after weeks of delays.

If you have a complex or high-stakes technical environment like Magento, I highly recommend reaching out to the L3 support tier at UltaHost and asking for Gary Clarke. Their professional, persistent, and expert-level assistance was invaluable.

Thank you, Gary and the UltaHost team!

Ryan Brandon has been extremely helpful with any issues I have had with my server. I am very impressed by their quick responses as well as resolutions to any issues you may find yourself facing. Great job Ultahost!

Fair prices.
Excelent and responsive support.
I´ve used multiple providers for dedicated/virtual servers, this is by far the best experience.
Started with one server ... going to my third already.

I am extremely disappointed with UltraHost’s service and support.

When I first joined, their team clearly assured me that I would get over 500 Mbps speed from India if I hosted my server in Singapore (Asia region). Later, they even suggested upgrading from VPS to VDS to achieve “better and faster” performance in the same region. Based on their recommendation, I upgraded — but now I am getting only around 4 Mbps upload speed from India.

When I reported this issue, the support team said it’s “not their fault” and closed my ticket instead of resolving it.
My ticket reference is #901959.

To make things worse, my Indian server (also hosted with UltraHost) is now giving less than 10 Mbps speed as well. This clearly shows that the problem is not with my location or internet, but with their overall network performance.

Their changing statements, wrong commitments, and lack of accountability have caused me a lot of trouble and wasted time. I no longer trust their promises and will be shifting my services elsewhere.

Be careful before choosing UltraHost — their commitments about speed and reliability are not accurate.

Am impressed by the diligence of Dominic Fergus in looking into my issue and resolving it when i asked for thorough checking on my problem. Keep up the good work.

I strongly advise against using Ultahost for any critical or production workload. My experience was disastrous.

After being assured that no data would be deleted, Ultahost erased an entire server without notice or consent. I was never informed that the server was “temporary,” yet they later used that excuse to deny responsibility. When I requested details, logs, or even a minimal incident explanation, the higher-level support (L4) refused to share any information and confirmed that all data was lost permanently.

No refund, no transparency, no accountability — and they ignored the explicit written instruction not to delete any data.

This is not a professional hosting company. If you value your work, data, or trust in service agreements, stay away from Ultahost.

Ticket #547005 -Ticket #044433

slow support, vps is too slow, less experience,

Too many frequent service interruptions and outages. Try rebooting the VPS/VDS from terminal or reboot button from their, dashboard? It'll be the god's help when u server is back online. I experienced around 4 hours of downtime with VPS and I thought if I bought VDS with more expensive price, I though I'm getting better service and that VDS got 12 hours of downtime. I'm making this review during await of replies from L2 support of ultahost with the pressure from thousand of people complaining in my phone's chats. Even they take about 12 hours of downtime, they aren't taking any single responsibilities and they'll just say sorry for the inconvenience. They really thought their responsibilities is just to fix my server anytime they want.
!!! If people who need reliable service, Ultahost is not the one. advise from the one of ultahost's cutomer with high blood pressure right now.

Submitted an abuse report with all the pertinent information required to take appropriate action. There response was: Kick rocks since you used a Gmail account to submit the report - go make it someone else's problem. This is very much an Ultahost problem. This response is incredibly asinine. So much so that Ultahost already has an ICANN breach for this exact same thing. Section 3.18.2 of its RAA concerning Domain Name
System (“DNS”) Abuse mitigation. As another reviewer said: Do better.

Thank you very much Thomas V. Elbrus for configuring the IP address for our VPS.

For now, I can confidently say their support is excellent. I’ll update this review if anything changes, but so far, their team has been fast, patient, and very accommodating.

I had an issue with my IP that turned out to be specific to me and not their fault. Their support representative, Klemens Wagner, resolved it immediately without any unnecessary back-and-forth. Quick, professional, and efficient service.