ULTRA Skins Reviews 

268
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about significantly delayed shipments, long delivery times, and a complete lack of response from customer support when trying to track their missing packages or request refunds. Buyers also noted that items often arrived damaged, incorrect, or manufactured with extremely poor quality materials that felt cheap and unusable. Some reviewers were happy with the items, mentioning that the skins were remarkably easy to install and provided great protection for their devices. These consumers also appreciated receiving prompt assistance when replacements were quickly sent out for their defective orders.

What people talk about most

Product

Customers had ambiguous experiences with product. While many reviewers expressed extreme dissatisfaction,... See more

Order

Reviewers highlight negative aspects of order, consistently reporting extreme delivery delays and packages... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. Reviewers frequently... See more

Response time

People report profound frustration and negative experiences with response time. Consumers consistently... See more

Customer service

Clients share negative opinions on customer service, highlighting widespread frustration with poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I made a purchase with them and they charged me twice because apparently first payment failed. Then they sent me the wrong skin for my phone and i have now request a return but they never respond t... See more

Rated 1 out of 5 stars

​I bought a skin on July 1st, and shortly after, received an email stating it had been dispatched. However, no tracking information was provided. ​After 9 days of waiting, I reached out to customer... See more

Rated 1 out of 5 stars

Terrible experience, ordered on 13/09. No response from company except they say it is shipped but the postal service is not in possession of the package. After numerous complaints I request a refun... See more

Rated 1 out of 5 stars

I bought both the top and bottom clear skinz for my new MacBook. The gel left streaks underneath and after lifting and reapplying to try and get the air bubbles out, it stretched. It's not as easy as... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Made in Britain - Premium Vinyl Skins Premium & durable cast vinyl skins for smartphones, tablets, Xbox, Playstation, and laptops.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(268)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very Good Quality

The product I bought is of very good quality and I am thankful for that. However, there was a long delay in receiving it - even if it wasn't their fault.

March 18, 2025
Unprompted review
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Rated 5 out of 5 stars

AMAZING!

Where to begin!
Well first off, I accidentally ordered the wrong skin!😅 no sweat though because I reached out and got a response right away by Christian who was extremely nice and helpful. Made sure I got a refund and sent over the correct order right away.
I got to say that I was extremely nervous to install the skin for the very first time and was very questioning in this all being legit. I have my new skin installed on iPhone 15 pro max and love it!!
I will be definitely ordering again, specially with the customer service I received!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service. Recommended

Ordered Clear Series Skin for Macbook 14" (2024, M4).
I managed to rip the skin when putting it into a tight sleeve. Contacted Christian and he offered a replacement, free of charge.

Can't recommend enough.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Because of issues with the skin i…

Die Installation lief nicht ganz glatt. Am unteren Rand habe ich mehrere Blasen, die sich nicht beseitigen lassen. Meine Supportanfrage wurde zwar etwas spät, aber sehr freundlich und vor Allem zufriedenstellend beantwortet. Gegen Übernahme der Versandkosten bekomme ich einen Ersatzskin. Dankeschön!

February 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service and product

After buying a screen protector I was unsure if I had to gel it or not.
I'm 74 and not used to all the new fangled way to do things.
I contacted Ulta Skinz for some advice via email and had a reply back almost immediately.
The screen is now safetly fixed to my S9 ultra tab and I must say it is perfect . I bought the matt one as I want to be using it to watch tv in my motorhome,I'm sure it will do nicely.
Thank you .

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Well built skin

Well built skin, good & quick response, shipping to GER without any problems. ... and there were no customs fees etc.

February 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Bad quality

The skin I ordered was off-cut and not correctly fitting for the device. Putting on a vinyl skin isn’t rocket science, but when the skin itself is offset by half a centermeter in some areas, and leaving about an inch of blank area on the side.

Based on that they’ve not product tested enough before creating the skin, so you’re better off going somewhere else. You’d think I might of got the wrong skin? No, definitely the correct device that was advertised.

February 1, 2025
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Good afternoon,

What a shame that the skin does not fit properly. Unfortunately, we couldn't find any of your details on our website. Our customer service is available Monday to Friday. Please feel free to contact us to help you further.

You can see all the contact details on our website :-)

Have a nice day on behalf of the ULTRAskinz Team

Rated 5 out of 5 stars

Pleased with the item and service

A really thoughtful, understanding and accommodating family business. I've previously purchased a screen protector from them, it fits well. I need a bit more practice but overall am pleased with the service received.

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t respond to customer service…

They don’t respond to customer service questions. Impossible to apply the film to an iPad without dust collecting. No video for an iPad installation provided. Also unable to leave a review on their website

December 7, 2024
Unprompted review
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Rated 3 out of 5 stars

ULTRA Skins has room for improvement

ULTRA Skins has room for improvement. While some products seem top-notch with decent customer service, others fall short. Many skins don't fit well, with some feeling cheap and poorly designed. Delivery issues have occurred, though replacements were provided. Overall, ULTRA Skins offers a mixed experience, leaving a lot to be desired in both product quality and communication.

November 11, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Hi Wei,

Thank you for your review.

All of our skins are designed for each device and minute measurements are taken, otherwise the skins will not fit.

But, at the end of the day is a product that requires a certain amount of skill to be applied. I'm sure you have taken this into account before ordering from our website.

Also, I find it hard to understand how did you came to the conclusion that 'many skins don't fit well' when you've only purchased 1 skin from us.

Regards,
The team

Rated 5 out of 5 stars

Very Good

Fast shipping and their customer service team were quick to respond to some questions that I had.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

Poorly fitting skin

Poorly fitting skin. I don’t think the makers have ever seen an iPhone 16 Pro before. The adhesive is weak and inconsistent. It sticks well in some parts but very poorly in others (especially the thin bit that goes above the camera bump). This was a total waste of money. Avoid.

October 23, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Hi Tom,

We are sorry to hear you’ve had issues with the skin.

If you’ve followed the application process and used a hair-dryer as instructed and the skin still didn’t stick properly, please get in touch and we’ll send you a replacement.

Regards,
The Team

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