ULTRA Skins Reviews 

269
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about significantly delayed shipments, long delivery times, and a complete lack of response from customer support when trying to track their missing packages or request refunds. Buyers also noted that items often arrived damaged, incorrect, or manufactured with extremely poor quality materials that felt cheap and unusable. Some reviewers were happy with the items, mentioning that the skins were remarkably easy to install and provided great protection for their devices. These consumers also appreciated receiving prompt assistance when replacements were quickly sent out for their defective orders.

What people talk about most

Product

Customers had ambiguous experiences with product. While many reviewers expressed extreme dissatisfaction,... See more

Order

Reviewers highlight negative aspects of order, consistently reporting extreme delivery delays and packages... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. Reviewers frequently... See more

Response time

People report profound frustration and negative experiences with response time. Consumers consistently... See more

Customer service

Clients share negative opinions on customer service, highlighting widespread frustration with poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I made a purchase with them and they charged me twice because apparently first payment failed. Then they sent me the wrong skin for my phone and i have now request a return but they never respond t... See more

Rated 1 out of 5 stars

​I bought a skin on July 1st, and shortly after, received an email stating it had been dispatched. However, no tracking information was provided. ​After 9 days of waiting, I reached out to customer... See more

Rated 1 out of 5 stars

Terrible experience, ordered on 13/09. No response from company except they say it is shipped but the postal service is not in possession of the package. After numerous complaints I request a refun... See more

Rated 1 out of 5 stars

I bought both the top and bottom clear skinz for my new MacBook. The gel left streaks underneath and after lifting and reapplying to try and get the air bubbles out, it stretched. It's not as easy as... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Made in Britain - Premium Vinyl Skins Premium & durable cast vinyl skins for smartphones, tablets, Xbox, Playstation, and laptops.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(269)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poorly fitting skin

Poorly fitting skin. I don’t think the makers have ever seen an iPhone 16 Pro before. The adhesive is weak and inconsistent. It sticks well in some parts but very poorly in others (especially the thin bit that goes above the camera bump). This was a total waste of money. Avoid.

October 23, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Hi Tom,

We are sorry to hear you’ve had issues with the skin.

If you’ve followed the application process and used a hair-dryer as instructed and the skin still didn’t stick properly, please get in touch and we’ll send you a replacement.

Regards,
The Team

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Rated 1 out of 5 stars

Not a good experience at all

Festival, the product on paper and their website looks fantastic, By far the best advertised skin for a mobile device.

Upon purchasing this for my MacBook, I selected gloss and proceeded to check out, however my invoice sent out straight after stated Matt. As this was for a MacBook, I was gifting to my Wife, she was also there to witness and verify that I selected gloss.

The skin arrived and I was a bit surprised After applying it to the MacBook as to why it was foggy.

After speaking to a prominent member from the customer services, they were not willing to replace it, Continue to insist that I had purchased the incorrect type (which I hadn’t). As I had been emailing them back-and-forth whilst at work, I had specified I selected ‘clear’ In actual fact, I mean ‘gloss’. The correspondence back from that long term member of staff was very sarcastic as to the company not offering a ‘ clear’ Option and was not willing to exchange this for The correct model.

I was going to give 5 stars, but instead I gave one star for the fact that I have an unusable (not fit for purpose) Laminate which I paid £32 from (discounted from £40 with a coupon) and the most they could do was offer 30% off a new skin.

The reason that I gave one start instead of three or two is the very sarcastic nature and pessimism the long term member of staff gave me when I was adamant as to the selection ‘clear’ on their site.

N.b, for those who have read their response, again they have lied, I never asked for a refund, I asked if I could return this even though it was wrong and have the original clear one I purchased.

They have proven to be very bad at customer service and after sales care so take care when making a purchase from them. My replacement request is below… x

“Message Body:
ORDER #36269 - RETURN REQUEST NOT FUNCTIONING ON SITE

Hello UltraSkinz,

I made this order on the 20th of October and when I made the purchase on your website it was for a clear skin. However, when I received it and opened it I through it was strange that it was a little smokey. Then once I applied it onto my laptop I noticed that it was definitely matte.

I was wondering if there was any way I can change this now that it is on my mackook. I can , of course, remove it and return it if you need the matte skin back.

Many thanks,

Geoffrey.”

Also, to UltraSkinz, just because I left my honest review, I do not condone you sending me rude emails after the fact. Please refrain from emailing me again.

Thank you.

P.s. I and happy to share our email conversation and would advise people to read reviews before making a purchase as I wish I did.

October 24, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Dear Geoffrey,

I hope leaving a 1-star review makes you feel a lot better.

Long story short, you’ve purchased a matte Clear Series skin, applied it on your MacBook thinking you’ve purchased something else, wanted a refund, you weren’t kind enough, and didn’t got a refund.

End of story ☺️

PS: please avoid our website next time 👍

Regards,
Ultra Skins Team

Rated 5 out of 5 stars

Quality Product and great customer service!

The product is top notch no issues to apply.
Customer service was outstanding when ordered wrong skin by accident.
Issue resolved immediately and more than fair.
I can definitely recommend!

October 15, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Hi Sven,

Thank you for your kind review, and we're happy we provided you with a great service, and we are looking to do so in the future.

Regards,
The Team

Rated 1 out of 5 stars

Terrible customer services

Terrible customer services. avoid

October 9, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Dear customer,

As we've already tried to explain via email, we can only accept returns within 14-days from the day you receive the product.

Unfortunately, your order was placed 2 months ago, hence we couldn't accept your return.

I think you forgot to mention why the customer services are 'terrible' :)

Regards,
Ultra Skins Team

Rated 1 out of 5 stars

Worst £20 I've ever spent…

I think this is about the worst £20 I've ever spent.

The iPhone 16 Pro skin came nowhere close to covering the whole phone, huge gaps between buttons and the edges come no-where close to meeting.

Alsom the edge of the skin is raised and feels horrible and sharp. Not the lovely sleek solution i was after at all and I wish I'd put the money toward a traditional case.

September 30, 2024
Unprompted review
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Reply from ULTRA Skins

Dear Dan,

You purchased one of our bestsellers, which as we speak protects a lot of iPhone 16 Pro's.

The skin is cut in such a way that will protect most of the device, is easy to apply for most customers, leaves room for error and ensures that material does not peel off easily. Hence the 'huge' gaps between the buttons which are less than 1mm.

The material is a soft silicone, which cannot be sharp unless you have very soft hands.

And yes, in your particular case, we strongly believe you should use a case on your iPhone 16 Pro :)

Regards,
Ultra Skins Team

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Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I've used and applied many skins from other companies over the years. This was so thin and stretchy it immediately flopped and deformed. It was impossible to apply. What I did manage to put on looked terrible as it is horribly cheap material.

Amusing response from Ultra Skins saying they have heard this story countless times. They then go on to blame me and how I applied it. Never thought to consider that you hear this story so often because your product is actually terrible?

September 18, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Dear Sean,

We've heard this story countless times.

I guarantee you our materials are not cheap at all, and every single material has been and is being tested one every new device we make skins for.

We think the problem was in the application process, and to be more precise in the lack of patience from the person who applies the skin.

We usually send free replacement to our customers, but you didn't gave us a chance to do so.

Regards,
Ultra Skins Team

Rated 1 out of 5 stars

Thieves, never delivered the item and didn't respond to my emails as well

I placed an order with them using their website. My order number was #33527. Even though they offered tracked shipping, the item was delivered to some other person and to some other country. Even after trying to raise the concern with them, they never responded back.

This company is a bunch of thieves and are stealing our money. Don't trust them. I lost my money and my order was never delivered.

Its a shame!

August 1, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Dear Armpit,

The tracking number shows the parcel was received and signed for.

Regards,
Ultra Skins Team

Rated 5 out of 5 stars

MacBook Air 13.6″ (2024, M3) – Clear Series Skin

I ordered the Clear Series Skin for the MacBook Air 13.6″ (2024, M3). Although there was an issue with the initial delivery, the team promptly provided a replacement. The service was excellent, and the skin itself is fantastic. It feels great and looks amazing on my MacBook. I've received numerous compliments and inquiries about where it's from. Great product and great service!

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

For Nothing Phone 2

For Nothing Phone 2
Backside skin camera cutouts weren't cut properly, didn't want to come off.

Side skins fit/stuck poorly.

Communication was non-existent, I sent them repeated messages about the problem and they didn't even bother to reply.

May 7, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Dear George,

We double checked for any emails from you, but there isn't a single email received.

Regards,
Ultra Skins Team

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Rated 2 out of 5 stars

Galaxy s24 ultra transparant skin drama

Galaxy s24 ultra, transparant skin.

Backside skin camera cutouts weren't cut properly, didn't want to come off.

Side skins fit/stuck poorly.

Top and bottom skins fit perfectly.

Front? didn't even bother.

What a waste....

Btw I have experience with Dbrand and even some Chinese skins, never had a skin this expensive be this bad.

July 11, 2024
Unprompted review
Rated 2 out of 5 stars

Not great

Order arrived, no probelm. The interior screen protector for my Z Flip 5 is just a millimeter too long, so there's a bit of overhand onto the soft rubber lip edge. This causes the film to not stick properly, and it keeps peeling off, letting dust particles get inside. Also, after two weeks of having it on, I noticed the fold part of the screen protector started to become "rough" in texture. It felt dried out ans scaly. Had to remove the protector.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

Order never arrived, customer service disappeared

I place an order on Jan 28th 2023 for a MacBook Pro 14″ (2023, M2) Clear Series Skin. It was returned by DPD parcel service. This was confirmed by email from DPD on May 30th 2024. Customer support has not responded to me since Jan 4th 2024 with regards to re-shipping the order.

They have effectively taken my money and not delivered any product. I would not recommend doing business with this company.

May 30, 2024
ULTRA Skins logo

Reply from ULTRA Skins

Dear buyer,

Your order has been promptly dispatched to the address you provided.

The delivery driver attempted the delivery for 3 times. You received multiple emails from us asking you to get in touch with the delivery driver, as they couldn't find you at home. You failed to reply to our emails, and also didn't bothered to chase the parcel or the courier whilst it was in your country.

The parcel wasn't returned to us by yourself, nor by the delivery company, therefore we cannot provide a refund as we didn't received the item back.

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Rated 5 out of 5 stars

Amazing experience

Amazing experience, amazing customer care. I had a problem with the installation but the email response was immediate and useful. 100% recommended.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

A Great Experience Overall

To be honest I was very worried with ordering here because of some reviews and also how I’ve had issues with no emails working as a new customer and no communication nor could I reset my password for a week, thankfully I had screenshot my order number to track my new order for the iPad M4 skins and for the new Magic Keyboard.

Today I’ve received my order and I have to say the quality is very good, the fit is perfect and adhesive is also very good, I will see how long it will last.

Delivery was fast.

However there is a piece that does not match at all for the Magic Keyboard and that would be the area of the track pad, the cut is clearly for the old Magic Keyboard, so that is a concern as it shows a lack of attention.

OverallI got lucky I guess but I still paid for a piece that doesn’t even match or fit but thankfully the rest does.

Would I order here again, it was no but after the company reached out and did everything to support and help me, to follow up and I didn’t even ask them to, just goes to show their commitment and most importantly the after service. I would recommend to give them a chance to resolve your issue and they well, it took a day and my emails are working and anything that didn’t look right in my order got resolved.

The quality of the product is excellent, the after service excellent, the delivery excellent, give them a try, am looking forward to order more here.

June 6, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Dear customer,

Thank you for your kind review.

Please contact us via the contact page on our website, and we will arrange for a replacement to be sent.

There is a chance you have been sent the wrong skin, as we've had the Magic Keyboard on hand and the trackpad skin should fit neatly.

Regards,
The Team

Rated 1 out of 5 stars

Bad quality and even worse customer service

I have ordered skins for my MacBook and my iPhone and had quality issues and contacted them. Instead of fixing the issue they have just accused me of bad application and since then they are trying to get my review removed rather than fixing the solution and finally they got the review deleted. So each month I will come here and write the same review and they can get it removed again. <3

Update: No worries, this one will be deleted but the original one will stay forever it’s back up so people know what kind of customer services you have <3

April 23, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Hi Berk,

Just to let you know, we created a bot who will just keep on trying to remove your reviews whenever you write a new one.

Let's see who will give up first 😈

Regards,
The Team

Rated 2 out of 5 stars

Item never arrived

Item never arrived - emails chasing were only answered several weeks later after I left a review on TrustPilot, and my refund arrived 5 days after I asked for it.

April 14, 2024
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Hi Oliver,

Following our email conversation, your order has been promptly refunded.

Regards,
The Team

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Rated 4 out of 5 stars

Shipping can be improved, but customer service is good, unlike previous reviews.

Bought an Ultra Skin for my new Macbook Air, with fully tracked shipping via Royal Mail. The received envelope was bent, and it's written "Do Not Bend" on the envelope. Besides, the envelope has been opened before.

Wrote in to their customer service and they reviewed the case with me, plus advised that the item is not damaged, and guided me through the installation steps.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Xiaomi 13t pro

First skin I ordered was apparently lost in post so second was send without any issues. The skin is well made and good quality. Would highly recommend this company for great costumer service and great quality products

November 29, 2023
Unprompted review

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