Unibet Reviews 

2,637
TrustScore 3 out of 5

3.1

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing customer service, which is quite rare nowadays. Very user-friendly layout with a massive choice of sports betting and casino slots. Awesome experience, no complaints whatsoever. :)

Rated 3 out of 5 stars

Good choice and navigation of pages. The offers that require you to use bonus winnings rather than being able to withdraw what you won aren't ideal

Rated 1 out of 5 stars

I would put no stars if that was an option. Several months ago i deposited and signed up to this website , they gladly took my deposit money , then blocked my account until i verified myself self and... See more

Rated 5 out of 5 stars

Enjoying app, a lot of fun sadness and happiness. Now depends on each one of you the order of the felling and the longest

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

You should know

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(2,637)

454 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking Site that takes all...

My poor son dared to play this shocking site yet he is far to polite to say anything yet I am not.. Empty spins and when free spins fall you are paid pennies only from them.. I urge all to not give your hard earned money while they sit on their bums getting rich off it.. Shocking .. He will never play there again...

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

My son Jordan Morrison has been able to…

My son Jordan Morrison has been able to deposit on your site every time yet as soon as he wanted to withdraw just 40 pounds you have placed his withdrawal on hold.. Why???
Why allow people to deposit each and every time yet refuse to pay out even small amounts?? Something telling me you are corrupt in your dealings with customers who trust you to be a fair gaming site.. If you release his funds I will update my review but if you don’t he will be closing his account down and urge others to do the same…

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Worse company

Worse company. Takes your money then soon as you wanna withdraw they block your account hold funds. Provided all information they have asked for yet still being denied and they are still holding my funds 2months later. AVOID all cost customer service is price of shit too

June 5, 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Kian,

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and we understand how concerning it can feel when a withdrawal is delayed.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed before withdrawals can be processed.

As outlined in our terms and conditions:

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

This may also include documents in a different format. For example, you may be asked to provide an original PDF formatted file depending on what is needed to complete the verification successfully.

We understand that having a document rejected can be disappointing, but this does not mean withdrawals are refused permanently—it usually indicates that additional or alternative documentation is required to meet regulatory standards.

If you have any questions or would like guidance on what documents may be accepted, please contact our LiveChat service: https://www.unibet.co.uk/help

Our team will be happy to assist you and help move the process forward as quickly as possible.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Still no winnings

I won a bet over two weeks ago and withdrew the funds, but the money still hasn't arrived.

All attempts to speak to them have been ignored.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

If anyone is looking to play slots…

If anyone is looking to play slots AVOID THIS SITE AT ALL COSTS. I've played slots for years and years, every single UK site going,and this is hands down the most disgusting,rigged , shameless garbage you'll ever deposit into, you are never in profit when you deposit, yif your spinning 20ps, it genuinely mignt take you £200+ to get a bonus even if your switching slots, and whencyou do they dont pay or return. It's literally burning your money. Go to mrq , betvcitor, anywhere else in the world of UK gambling apart from this site. It is the absolute WORST.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

I played a casino game over 1000 spins…

I played a casino game over 1000 spins and no bonus so contacted support and asked is this normal 1000 spins and no bonus ? Response was this happens sometimes ...so carried on playing and after 1900 spins got bonus which paid 50x must be worst site in my experience...please avoid this site

May 28, 2026
Unprompted review

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