The dress is beautiful and the shipping timeline is accurate. The only issue was the delivery tracking on the Shop app showed that my dress was being delivered in the wrong state. I had to contact GOF... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The dress is beautiful. Beautiful fabric and workmanship. I love all your clothes. The dress is way too small even though I bought a large. I had bought a medium in a previous order and it fit well.... See more
Company replied
Great experience. Will purchase more in the future. Shipping was faster than expected for a package coming from China. Items are high quality and just as pictured. Plus, the sizing was accurate, wh... See more
Company replied
Truly Original Ideas ! Very beautiful ! Everyone is charmed when I wear the accessories from your brand . The clothes as well are extremely interesting ! All the components find each other in grace... See more
Company replied
Company details
Written by the company
Unlogical Poem is an independent fashion designer brand designed by Timmy tian, (also chief editor and co-founder of the conceptual fashion lifestyle magazine- Little thing Magazine), a graduate from Sichuan Art Institute fashion design major. We are an original womenswear design clothing brand, Unlogical Poem.The brand was founded in 2015.The company mainly focuses on women's wear, but it also offers accessories, bags and other fashion items.
Contact info
Shenzhen, China
- service@unlogicalpoem.com
- unlogicalpoem.store
4.3
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless
Seamless! I got my order so quickly and I'm so happy with the quality of the product!
October 9, 2023
Reply from unlogicalpoem.store
Thank you so much :)
Advertisement
cat kimono
Bought the cat kimono very well made exceptional quality shipping super fast
October 12, 2023
Reply from unlogicalpoem.store
Thank you❤️
Pretty sweater a little lower quality…
The sweater was a little lower quality than I was expecting. The fabric wasn't as soft or well made but the embroidery is beautiful and I do like the sweater. It arrived in 14 days as promised.
October 7, 2023
Reply from unlogicalpoem.store
Hi, thank you for sharing your thoughts with us :)
Beautifully constructed, high quality
I received my dress sooner than expected and the quality is incredible. It is also super comfortable. Just love it!
September 26, 2023
Reply from unlogicalpoem.store
Thank you very much for your feedback :)
Reply from unlogicalpoem.store
Thank you❤️
Advertisement
Reply from unlogicalpoem.store
Thank you❤️
beautiful fabric and unique design.
beautiful fabric and unique design.
I love your brand.
September 26, 2023
Reply from unlogicalpoem.store
Thank you❤️
Everytcould you have cheaper prices in your sales?hing you sell is beautiful…
Everything you sell is beautiful whimsical
But very expensive so I just buy your accessories😘
August 21, 2023
Reply from unlogicalpoem.store
Hi, thanks for your suggestion :)
I ecpected better quality
Unfortunately the quality of the dress is not what I ecpected it to be because of the high price. I am diappointed about that. Also it took very long until it arrived.The design is nice.
July 31, 2023
Reply from unlogicalpoem.store
Dear customer, thank you for your feedback. The dress you bought is made of chiffon, which we have stated in the product title and material; chiffon is a relatively soft and light fabric, comfortable to wear, you can check from our detailed model pictures and product pictures:) If you have any questions before purchasing, please feel free to email us unlogicalpoem@gmail.com, we are very happy to serve for you. Thank you ❤️
Advertisement
Excellent Company!
I have purchased items from Unlogical Poem twice now. I am absolutely thoroughly impressed by the quality of their clothing as well as their jewelry. Everything is incredibly detail oriented. The material is gorgeous and feels great on. Timmy tian is an amazing fashion designer!
The shipping process has gone smoothly both times I have ordered. They keep you up to date the entire time, easing the anticipation of ordering from overseas.
August 7, 2023
Reply from unlogicalpoem.store
Dear Customer, thank you for your review. It is our honor to serve you:) Wish Unlogical Poem will bring more unforgettable memories to you.❤️
I absolutely love this shop
I absolutely love this shop! Repeat customer, great service if there is ever an issue. And the quality of their clothing is fantastic!
July 19, 2023
Reply from unlogicalpoem.store
Thank you so much! 💓
Happy!
Wasn’t too sure about ordering because I hadn’t heard of this site before and could t see any reviews, but I ordered and it arrived and I adore it. Have received many compliments and will definitely order again. It’d be great for a currency exchange option when searching though :)
July 20, 2023
Reply from unlogicalpoem.store
Thank you so much! 💓
Thank you for fast respond
Thank you! that was a big surprize for me!😍😍😍 New replacement pin has arrived, great costumer service. Thank you! Good luck
August 1, 2023
Unprompted review
Reply from unlogicalpoem.store
Dear customer, thank you for your understanding! Have a nice day! ❤️
Advertisement
I love the designs!
July 29, 2023
Unprompted review
Reply from unlogicalpoem.store
Thank you for liking our products :) And the supporting to original designs!❤️
I have been trying to cancel my order…
I have been trying to cancel my order since 5 minutes after it was made and have not heard anything from the company, it was made without my knowledge and I’m terrified that I’ll never hear from them.
July 24, 2023
Unprompted review
Reply from unlogicalpoem.store
Hi, we checked your order, your order is being reviewed by PayPal, to be precise it has not entered our order system. We have manually refunded and replied to your email, please do not misunderstand us and give us bad reviews because of wrong facts. The payment system of our online store is a fair, open and reputable platform, legal and reasonable. It takes time for the refund to return to your account, if you have not received it, pls consult Paypal or your bank.
Superior quality, beautiful designs
Superior quality, such beautiful pieces. I love the uniqueness of this brand.
July 6, 2023
Reply from unlogicalpoem.store
Thank you so much❤️
It’s made in China
It’s made in China, I m really disappointed, the forced labour camp, extremely poor human right there is intolerable. Buying things from the country makes me feel like I am taking part of these acts
June 29, 2023
Reply from unlogicalpoem.store
Hi, yes, our products are made in China, but we haven’t heard of it and what you said didn’t happen in our production, I feel so sad for you being misled by unfounded news reports. I checked that your order was signed for a week ago, our online store has a 30-day return policy; if the products are still brand new, pls check the return policy of our online store: https://unlogicalpoem.store/pages /shipping-policy.
Advertisement
Good shipping and tracking
Good shipping and tracking information. The top is beautiful (but a little short-waisted).
June 26, 2023
Reply from unlogicalpoem.store
Thank you so much for your feedback. ❤️
Reply from unlogicalpoem.store
Thank you💓
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.