UNTAMED STREET Reviews 

343
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting their stylish and unique designs. Many people find the footwear comfortable and well-made, often noting superior materials. The customer service is frequently described as outstanding, with staff being friendly, helpful, and patient. Reviewers appreciate the efficient and smooth processes for exchanges and returns, often mentioning quick responses and personalized assistance. However, some customers also noted that sizing can be inconsistent, with shoes sometimes running too large or too small. This often required exchanges to find the perfect fit, though the process was generally straightforward and well-supported by customer service.

What people talk about most

Product

Customers generally express high satisfaction with the product, praising the superior quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the superior craftsmanship, materials,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as excellent, amazing, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting great service and kind people. Many customers... See more

Service

People report positive experiences with service, often highlighting the professionalism, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I guess we are all kinda nervous of buying from an internet vendor with no bricks and mortar premises which advertises via social media. I was, however Abbi and the team at UNTAMED STREET alleviated a... See more

Rated 5 out of 5 stars

Today I received my Bruce DryTerra boots, and everything is more than I expected — the quality of the materials/leather, the packaging, the delivery (arrived just three days after payment!), excellent... See more

Rated 5 out of 5 stars

Bought a pair of Camden dark moss double zip boots. They're very fine quality, and the inner lining leather feels very good against my feet and ankles. The only thing that isn't a negative per se, b... See more

Rated 5 out of 5 stars

Very good experience. I've been looking for good boots for YEARS. Happened across this website as part of a deep dive. Really liked the style. Ordered a pair, but they were a bit too big.... See more


Company details

  1. Shoe Store

Information provided by various external sources

Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

343 reviews

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4-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(343)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

UNTAMED shoes are an investment in…

UNTAMED shoes are an investment in comfort, quality and durability. The design reveals a rare talent of craftsmen who are clearly highly qualified. Wearing these shoes is to salute a know-how that is more than a century old.

February 22, 2025
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Rated 5 out of 5 stars

Excellent Company

Superior Quality, Great selection of Styles and Top Notch customer service !! You will have no worries dealing Untamed Street !

February 3, 2025
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Rated 5 out of 5 stars

Great shoes, great customer experience

My YORK imperial-black welted derby shoes are quite simply the best I have ever owned. They are absolutely stunning, and seriously well made with beautiful materials. The craftsmanship too is outstanding, you can see they are handmade by people with pride in what they do.

Customer service is top notch too. I had a few emails back and forth with Zoe, each one answered promptly and with care.

I wish Untamed Street every success, this is a company that is doing it right.

January 31, 2025
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Rated 5 out of 5 stars

Worth the Money

I had been watching the Camden Combat Boots for a few months contemplating whether I wanted to spend over £300.00 on a pair of boots. I eventually took the plunge and ordered them thinking I would return them if they were overhyped ! That most definitely isn't the case, they are beautifully made, you can see the quality in the workmanship. These boots will likely last a lifetime if they are looked after.

Dealing with them directly was also a pleasure and nothing was too much trouble in terms of delivery and first time buyer discount.

Would recommend them without hesitation.

January 10, 2025
Unprompted review
Rated 3 out of 5 stars

Different to pictures

The people of customer care are very nice and willing to help. The problem is that the product they send doesn’t look at all as the pictures, which is very important in internet sales. I lost my trust on Untamed Street 🥲

January 11, 2025
Unprompted review
UNTAMED STREET logo

Reply from UNTAMED STREET

Hi Diego,

Thank you for your kind words about our customer care team. We tried locating your order but couldn’t find it using your first name. Please reach out to us at care@untamedstreet.com. We offer free returns and can either process a full refund or arrange a replacement for a new pair that better suits your preferences.

With handmade products, there is some variability from production to production. Our products are hand-dyed using natural crust leather, which is vegetable-tanned rather than produced industrially and coated with chemicals—this may lead to slight variations in colour and finish. We also wash most of our production in stones and water to achieve a distressed/rugged look, and each batch of leather may react slightly differently—much like Japanese pottery, where every piece is unique. We inspect 100% of our production, but each batch may inevitably absorb dyes or distress slightly differently.

It’s not unusual for us to accommodate special requests from customers who prefer a pair that is more/less distressed or with a darker/lighter hue. We typically handle this by having the replacement shipped directly from the workshop. Please do reach out, and it will be a pleasure to arrange this for you :)

Kind regards,
Zoe
Customer Care
care@untamedstreet.com

Rated 5 out of 5 stars

Exquisite merchandise and great customer service

It had all the makings of a disaster. I ordered some fabulous looking boots from social media. They took their time. No word. Credit card paid. I waited. Then DHL sends me a notification that I owe them $90. I check the sales agreement and postage was included. So I sent the company a note. No reply. It was the holidays, there was a time difference. I tried to be patient. The notifications from DHL became more frequent and raised the threat. I dutifully forwarded the information and I got a lovely, sympathetic reply. But DHL did not want to actually speak to me, they just send hyped up demands. Even after the customer service team assured me that they had solved the problem. Today my beautiful boots arrived. I could not be more grateful for their support and tenacity. And the boots are so gorgeous. Happy happy, joy joy.

January 2, 2025
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Rated 5 out of 5 stars

Amazing shoes

Absolutely amazing experience from start to finish.
The communication, quality of shoes , quality of service . Top class
I highly recommend
Again thank you very much 👍
Dragos

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Boots!

Fantastic customer service, Fabulous boots of the highest hand made quality, I love them! I can see myself still wearing these a decade from now and I will definitely be adding to my collection later.
Abbi was very patient with me as I changed my mind about which boots and which colour to choose, (couple of times), if you are looking at Untamed Street for some new fancy footwear, no need to hesitate, absolutely worth the £££. Yummy boots.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent costumer service Experience

I live in Germany and have been a customer of Untamed for some time and have already bought a few pairs of shoes. I have only had top experiences so far. Now, after just 2 winters, an eyelet on one of my boots had torn out when lacing it up. Even though it was outside the warranty, I found the quality unacceptable, so I contacted Untamed's customer service. They saw it the same way and the reaction and handling was excellent! I was able to send my defective shoe to their cobbler (I was immediately reimbursed for the costs via PayPal), where it was then repaired perfectly. After about 1 week, I had my boots back repaired and high polished. That is really top service! Thank you Untamed! I will definitely remain your customer!

December 23, 2024
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Rated 5 out of 5 stars

Excellent service!

Recently bought the Camden boots. After a couple of weeks it hat a small problem. Got a quick response. They offered me several solutions. Within a couple of weeks they sent me a new pair. Excellent service!

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

super store, super support

The shoes arrived, the quality is great. It’s a pity that the size is too big. The only thing is that the shoes are a little larger in size than the standard ones. you need to measure your foot. Otherwise, having felt the product, I will say that it was made with love.. I was very pleased with the support service. They respond quickly, create and reserve a product in a smaller size for exchange. in short: I would be very pleased if you kept the brand like this, because it is valuable. Thank you

December 20, 2024
Rated 5 out of 5 stars

EYTON rich-brown laceless ankle boots

EYTON rich-brown laceless ankle boots. 44. These are the coolest looking boots I have ever owned. I have lots of shoes but the quality of these boots is amazing. I'm already thinking which ones I will purchase next. They were delivered within just a few days after ordering. The best customer support.

December 13, 2024
Unprompted review
Rated 2 out of 5 stars

The products are good (NOT all)

The products are good (NOT all). But the customer service you can not rely on them. I asked for a return, they replied with an email explain the instruction, when the return process did not work, I contact with them again ask why they offer this return service if it does not work, they replied that they did not offer that, however I have their reply by email as a proof. They hold around 1300 GBP till now until we find how we will return the items

December 12, 2024
Unprompted review
UNTAMED STREET logo

Reply from UNTAMED STREET

Hi Mohamed,

We offer free shipping and free returns, no questions asked. In your case, we took significant steps to help you return all five pairs of shoes as conveniently as possible—despite increasingly aggressive communications directed at our staff, which have made assisting you more difficult.

Because of your time constraints, we personally generated the return labels for you and arranged a Royal Mail collection directly from your workplace—an arrangement customers typically handle themselves. Unfortunately, Royal Mail confirmed that no parcels were presented when the courier arrived. We have arranged another collection for tomorrow. To prevent any further misunderstandings, please ensure your concierge is fully aware of the arrangement. With the pre-Christmas period affecting carrier schedules, there are factors beyond our control, so doing all you can to facilitate the process will be very helpful.

As an alternative, there is a Post Office branch just a short walk from your workplace where you can drop off the parcels. However, should you need to arrange a new collection, we have already offered to keep your return window open, giving you the extra time to ensure a successful return. The moment these items are back with us, we will immediately process your refund.

Throughout this entire process, our team has remained patient, considerate, and understanding. We genuinely care about providing empathetic support, and it is deeply disheartening that our best efforts haven’t resulted in a more positive outcome.

Kind regards,
Gemma
Customer Care
care@untamedstreet.com

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Rated 5 out of 5 stars

Worth every penny

I’ve bough pair of boots, and honestly I’ve never had such a decent pair. Hand made, You can see craftsmen put heart and soul to make them. Fantastic costumer service. Abbi helped me with trucking the parcel. Considering that it came from Italy, courier delivered within 5 days. Super happy here I will buy again👈🏼🫶🏻

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional quality and customer…

Shoes exceptional quality and customer service equally. Very positive experience, slight delay in delivery due to accumulation of orders post black friday, but customer service that accompanies you day by day. Quality of the shoes even higher than you imagine seeing them online. I suggest you ask for information on the color shades (cigar brown for example arrived a little darker than the photos online), you can request lighter or darker. Customer service that worked to satisfy me to the maximum, also proposing me to change with new shoes with a lighter shade. I will definitely return to buy shoes for spring summer. Prices adequate for the quality.

December 6, 2024
Unprompted review

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