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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly impressed with the product's capabilities, finding it to be a powerful and efficient PDF editor that offers a comprehensive set of features. Many appreciate its lightweight nature and fast performance, often highlighting its value as a cost-effective alternative to more expensive software. People also found the pricing to be very reasonable, especially for the lifetime license option. However, some people were not happy with certain aspects of the user experience, mentioning issues with the interface not always being intuitive or with specific functionalities like right-to-left page binding. A few other people also felt that the app and website could be improved, citing problems with logging in, password resets, or the functionality of certain tools like the translation module and watermark removal.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many consumers praise the clean, intuitive, and... See more

Product

Clients share positive opinions on the product, often calling it an amazing PDF editor and a great... See more

Application

Consumers find the app to be ambiguous. Many reviewers praise it as a "must-have" for its user-friendly... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise its clean, modern, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the product to be a great,... See more

Based on these reviews

Rated 4 out of 5 stars

Editing content of 1-pg doc seems to be possible using a font of choice with this tool. I could shift content on pg as well. Purchased a license and weeks after I got offered a free software lice... See more

Company replied

Rated 4 out of 5 stars

Everything else works great, but UPDF doesn’t provide an option to display PDFs with right-to-left (RTL) page binding. As a result, comics and vertically typeset books appear in the wrong reading orde... See more

Company replied

Rated 4 out of 5 stars

I have almost completely transitioned from Adobe PDF to UPDF on most of my devices! It has saved me hundreds of dollars from my subscription to Adobe Pro and still allows me almost all the same featur... See more

Company replied

Rated 4 out of 5 stars

I don't really have a good grasp of all of the features but as a novice, I like that it saves my last opened page on every PDF. I like reading on it better than my browser kindle books. It's very sati... See more

Company replied


Company details

  1. Software Company
  2. Cloud Storage Service
  3. Computer Accessories Store
  4. Institute of Technology

Written by the company

UPDF is the star product from Superace Software Technology Co., Ltd. As an all-in-one PDF editor, UPDF helps you read, annotate, edit, convert, OCR, protect, and organize PDF documents. With extensive PDF editing tools, you can add or edit text, images, links, watermarks, backgrounds, headers, and footers. UPDF provides more than 13 annotations tools to help you highlight, underline, and add sticky notes, stamps, shapes, text boxes, stickers, etc. to your PDF documents. UPDF is also the best PDF converter. It converts PDF to Word, Excel, PPT, Image, Text, RTF, HTML, XML, PDF/A, etc. with consistent formatting. The advanced OCR text recognition fearure is built in UPDF with 38 language support. UPDF is compatible with Windows, Mac, iOS, and Android. With one account, you can access all the features across all platforms. It helps millions of personal users and businesses improve document productivity.


Contact info

3.8

Great

TrustScore 4 out of 5

682 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

send a mail with updf 2.0

Hello, happy with this new version but so disappointed to see the mail send command, which attaches the pdf, disappear. I bought the software partly for this function. To be continued

May 31, 2025
Unprompted review
UPDF logo

Reply from UPDF

We’re truly sorry for the inconvenience.
Could you please send an email to our support team at [support@superace.com]?
Our team will be happy to assist you and provide detailed answers to your product-related questions.
Thank you very much for your understanding and support.

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Rated 5 out of 5 stars

after trying many pfd websites and apps…

after trying many pfd websites and apps i finally went to updf and never regret it. its fast, easy to handly and with interesting details. its my daily pdf companion and i cannot work without it any more.

May 23, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you so much for your kind words!
Your support means a lot to us, and we’ll continue working hard to make it even better for you :)

Rated 3 out of 5 stars

Disappointing

Disappointing. After changing the font, for example, to Arial, the program arbitrarily changes part of the text to the Helvetica font. When changing the color of the text, the program does not change the color of the entire selection. But the biggest problem is that it is not possible to change the line spacing and letter density in the program. Unusable for my work of translating pdf manuals into other languages.

May 19, 2025
Unprompted review
UPDF logo

Reply from UPDF

We’re very sorry for the inconvenience caused.
The good news is that our new version, UPDF 2.0, will be released at the end of May, and it will include support for adjusting line spacing and text density.
If you're open to it, we’d love for you to try the updated version once it's available — we truly hope it will better meet your needs.

Rated 5 out of 5 stars

It Is Amazing All What I Need In One…

It Is Amazing All What I Need In One App I Did Not Think Twice About Buying Updf For Lifetime Licenses It Is The Fastest Purchase I Ever Made And I'm Not Regretting Buying The App .

May 15, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you so much for your kind words and support!
We're truly grateful for your trust in UPDF and so glad to have you with us. We'll keep working hard to make your experience even better!

Rated 1 out of 5 stars

I recently purchased a Pro…

I recently purchased a Pro subscription, but I noticed that the watermark has not been removed from my content even after editing and saving. Due to this issue, I bought subscriptions twice in the same hour.

May 9, 2025
Unprompted review
UPDF logo

Reply from UPDF

Hi! I’m truly sorry for the trouble this has caused you. We completely understand how frustrating this must be.
Could you kindly send your user information to our support email at [support@superace.com]? The watermark should be removed once the Pro subscription is active. We will promptly refund one of your purchases, as refunds are available within 30 days of purchase, and do everything we can to resolve this issue for you as quickly as possible.
Thank you very much for your patience and understanding. We really appreciate it.

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Rated 1 out of 5 stars

Not worth a penny

Not worth a penny. Honestly te MS Word offers more for PDF document edition than this, also the Watermark, which is no real watermark bat ugly big picture with logo pasted into your document and covering part of the data.
Waste of time and effort.

May 9, 2025
Unprompted review
UPDF logo

Reply from UPDF

Hi! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience with UPDF did not meet your expectations.

Your concerns about the watermark and functionality are important to us, and we take them seriously. We’re continuously working to improve our product based on user feedback like yours.

If you’re open to it, we would appreciate the opportunity to better understand the issues you faced and see how we can assist you further. Please feel free to reach out to our support team at [support@superace.com].

Thank you for giving us a chance to improve.

Rated 2 out of 5 stars

I like the product when it's working

I like the product as a whole when its working. But it freezes too often and takes awhile to respond.

May 5, 2025
Unprompted review
UPDF logo

Reply from UPDF

Hello,
We sincerely apologize for any inconvenience you’ve experienced.
Performance issues may occasionally be caused by a variety of factors. If possible, please share your user information along with a screenshot of the issue with our support team at [support@superace.com].
We truly appreciate your patience and will do our utmost to assist you.

Rated 1 out of 5 stars

IMPOSSIBLE TP REMOVE THE LOGO UPDF ON DOCUMENTS

I bought the pro edition.
Despite this fact it's impossible to remove the LOGO UPDF on all documents.
Even if I go in edition mode and clic on filigrane remove.

May 3, 2025
Unprompted review
UPDF logo

Reply from UPDF

We sincerely apologize for the inconvenience you've experienced. Kindly note that the UPDF logo can be removed. When you have a moment, could you kindly share the details of the issue along with your user information with our support team at [support@superace.com]? We truly value your feedback and will do our utmost to assist you as quickly as possible.

Rated 4 out of 5 stars

UPDF USE FOR FREE!

I was able to translate a total of 100 pages using UPDF for free. However, I would like to know if I can no longer use it for free after the 100 free pages are over. Please answer me!!

April 11, 2025
Unprompted review
UPDF logo

Reply from UPDF

Hello,
Thank you for your message.
Please note that our translation service is supported by AI. With the free version, you are able to analyze up to 5 files and ask up to 100 questions.

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Rated 4 out of 5 stars

I would buy the product however the…

I would buy the product however the translator is limited to only few languages

April 26, 2025
Unprompted review
UPDF logo

Reply from UPDF

Hi Ari, thank you for your message!
Currently, our translate feature supports 12 languages, and we’re continuously working to expand that in the future.
We appreciate your understanding!

Rated 5 out of 5 stars

Best program

Hello, so my view on this Updf program for today. I have been looking for a pdf alternative for a long time that will work on Mac Windows and Android. But mainly for it to have more functions (I use editing, changing, transcribing pdf and especially I needed some option to extract sentences from jpeg.) Adobe Acrobat Reader is good but I don't like monthly payments. This Updf program contains everything I needed and also has many other options that I know I will use in the future. I see one minus (it's not a problem for me but it would be nice to add Czech or Slovak language in the future) As for the translation, it's OK. For me it's a great program. Hopefully it will only improve for the better and the authors won't be tempted by money.

April 19, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you so much for your kind words and support!
We truly appreciate your feedback and will continue working hard to improve and enhance UPDF.
And we’ll definitely keep your suggestion in mind as we plan future updates — thanks again for sharing it with us! :)

Rated 4 out of 5 stars

I like it. It's Good.

I don't really have a good grasp of all of the features but as a novice, I like that it saves my last opened page on every PDF. I like reading on it better than my browser kindle books. It's very satisfactory on it's base level, but I wish I could have the full version, I don't being asked to buy something all the time either. So far I think it's my favorite pc reading programme.

April 18, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you for sharing your honest experience — it means a lot to us. We’re committed to improving the user experience and will continue working hard to make it better.
We truly appreciate your feedback, thank you again! :)

Rated 5 out of 5 stars

I choose to pay for UPDF over using Acrobat Pro for free.

I get Acrobat Pro through work for free. Unfortunately, a feature I heavily rely upon, creating invisible hyperlink regions within PDFs, is stupidly cumbersome in Acro Pro. Each link requires many clicks and actions to create, and the fastest way to confirm links' accuracy is to test each one. I auditioned or considered several alternative PDF editors -- OnlyOffice, LibreOffice, SwifDoo, FoxIt, PDF Xchange Editor; but UPDF nailed the audition as the lowest common denominator for effort vs. perpetual license cost. In UPDF, successive links can be created rapidly. After creation, the work can be verified visually without having to activate link-by-link. Worthwhile purchase for me.

March 27, 2025
Unprompted review
UPDF logo

Reply from UPDF

We truly appreciate your support! It’s great to know UPDF is making your workflow smoother and more efficient. Your feedback inspires us to keep improving. Enjoy using it, and thanks for being a valued user! 😊

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Rated 1 out of 5 stars

These guys are scammers

These guys are scammers. I made a small one-off purchase of 1.99 GBP from UPDF. A couple of weeks later they tried to deduct another 39.99 GBP from my credit card. Fortunately, my bank detected the fraudulent deduction and blocked it - and also blocked my card. However, the problem was I was travelling in South Africa and could not unblock my card. What a nightmare. BEWARE!!

March 5, 2025
Unprompted review
UPDF logo

Reply from UPDF

We're truely sorry for any inconvenience and confusion. Could you please let us know when you made the purchase? Was it during the $0.99/month AI promotion from last year? It was a subscription plan where the first month was discounted, followed by the standard renewal price. If you have any questions, feel free to contact our support email (support@superace.com). We sincerely hope to resolve your issue.

Rated 5 out of 5 stars

Helpful customer service

Really great customer service. Helpful, friendly and respectful.

March 21, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you for your feedback! We're thrilled that you had a positive experience with our customer service. We’re always here to help, so feel free to reach out anytime you need assistance! 😊

Rated 5 out of 5 stars

quite happy with the software

quite happy with the software. Feature rich, the AI is helpful, PDF translation is fantastic. I would only hope there are more translation languages added soon.

March 8, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you so much for your feedback! We’re glad you’re enjoying the software, and we really appreciate your suggestion about adding more translation languages. We’re actively exploring ways to expand our language options to better serve users like you.

Rated 1 out of 5 stars

Deceptive

Deceptive. Claims to let you do things in a free trial mode, so that you install it, but at the very last step gives you "upgrade to pro to actually do it, loser".

March 4, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you for sharing your feedback, and we sincerely apologize for any frustration caused by the free trial experience. Our intention is to provide a clear and transparent trial process, and it seems we fell short in your case.
The free trial is designed to showcase the core features of our product, we truly value your input and will review this process to ensure it’s more intuitive and user-friendly moving forward.If you’d like, we’d be happy to assist you further or provide additional information about the features included in the free trial. Please feel free to reach out to our support team (support@superace.com).Thank you again for your honesty, and we hope to have the opportunity to improve your experience with us.

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Rated 2 out of 5 stars

It's buggy

It's buggy, can be tricky to use and constantly logs me out so even though I am on a paid version a watermark is added to my files that I cannot remove.

February 23, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience. This is certainly not the level of service we aim to provide, and we truly appreciate you bringing this to our attention.
We’d like to investigate this issue further to ensure it’s resolved as quickly as possible. Could you please provide us with more details, such as the document you were working on, the steps you took, and any error messages you encountered? This will help our team identify and fix the problem promptly.
In the meantime, we’d be happy to assist you directly. Please feel free to reach out to our support team at support@superace.com, and we’ll prioritize resolving this for you.
We value your membership and are committed to ensuring you have a seamless experience with our product.

Rated 5 out of 5 stars

Best ADOBE replacement.

I have been using UPDF for a few months now, and it is a perfect replacement for ADOBE. It has all the features I need at a significantly lower price.

February 16, 2025
Unprompted review
UPDF logo

Reply from UPDF

Thank you for your kind words! We are delighted to hear that UPDF is meeting your needs as an Adobe replacement. We will continue to provide excellent products and services in the future. If you have any suggestions or need assistance, please feel free to contact us. Happy using!

Rated 2 out of 5 stars

No proper customer service and bugs

I wrote a document in Word, then converted it to work in pdf.
1st bug. Their logo appeared on my document. Their Ai can't help me to remove itpaid version. Ai is useless. So, YOU HAVE TO BE CONNECTED TO USE IT EVEN IF YOU PAID.
2nd bug. An entire page of my document disappeared. You can see it on the left side, but not in the thread.
3rd No support, no chat, no customer service. A Fb page, admin approved the post, but don't help.
4. Sent 2 emails. If I don't have any follow up on my tickets, I'll ask for a refund.

February 11, 2025
Unprompted review
UPDF logo

Reply from UPDF

Hello!

If you have subscribed to UPDF Pro, you can enter the editing mode to make any changes, and after saving the file, the watermark will be automatically removed.

At the same time, our AI is primarily used for summarizing/translating PDFs, converting PDFs into mind maps, chatting with images, and having discussions on any topic with AI. Currently, the AI does not support directly modifying the PDF document itself, but you can expect updates in future versions.

Additionally, we assure you that UPDF is a secure software that can be used offline. The reason UPDF's AI features require an internet connection is because it relies on cloud-based computational resources to handle complex tasks, providing you with fast and accurate results.

Regarding your inquiry, we’ve experienced a surge in support requests recently, so there may be some delays in responses, but we remain committed to resolving users' issues as quickly as possible. We understand that our customer service team has already responded to your email with a solution. Please check your inbox or spam folder, as email systems may mistakenly intercept our messages.

For the issues you mentioned, if possible, please send the PDF file, your UPDF software version, and device information to support@superace.com via email. We will prioritize further investigation.

Thank you for your support and feedback. We will do our best to resolve the issues you encountered during use! Have a wonderful day!

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