Ubisoft Reviews 

Try and use their customer service. They have removed my access to?my account with 500 hours on siege and thousands spent on skins. I wasn't banned I just had issues linking my Xbox and ubisoft accounts and they have had me reverify ING ownership multiple times, keep saying I don't have access and asking me to change my ubisoft information even though I do have access bla bla bla. Honestly try and use their customer service and youl never be back. I won't touch another one of their games. How is this legal??

a company that steal is own player! dont ever buy one game from them! let them sink in there own shit!

Every decision Ubisoft make seems to be designed to frustrate their customers and their main focus seems to be to farm as much money as they can from their existing base with as little effort on their part as possible. This latest DLC -Echoes of central park has introduced hard coded keys that cannot be remapped and override customers' existing setting making it very hard to play without learning an entire new key layout. An unbelievably poor decision considering their already low reputation. Further, I made the mistake of pre-ordering from them (NEVER do that) and even though I cannot play the content I cannot get my money back because I've owned the content too long!! Unbelievable! Not giving them another cent...EVER!

complete and under garbage, literally zero customer service and it's as if they want you to not use their application, Ubisoft count your days

Ubisoft ubisoft ubisost, you have done nothing but my my life miserable, your games are full of cheaters, your games are full of bugs, if your reading this dont give them the time of day the light of night of the breath of fresh air, stay away from these criminals and save your time.

I'm writing this to warn anyone considering buying Ubisoft games about their absolutely useless customer support.

Here's my situation: I legally purchased Tom Clancy's Rainbow Six Siege on Steam back in December 2018. Recently, I discovered my Steam copy is linked to a Ubisoft Connect account associated with an email address I do not recognize and cannot access. Because of this, I literally cannot log in and play the game I paid for.

I opened a support ticket and did everything they asked:

I provided uncropped, full-screen screenshots of my Steam purchase history and receipt, exactly as instructed in their own help articles.

I generated and attached the required launcher log file from my PC.

What did I get in return? Automated, copy-paste responses. Zero human intervention. No resolution.

They keep asking for the same files I've already sent. They keep sending the same template emails. Nobody has actually looked at my case. I'm not asking for a refund or a free game—I just want my account recovered so I can access the product I legally own.

If you're thinking about buying a Ubisoft game, be aware: if anything goes wrong with your account, their support team will not help you. You will be stuck in an endless loop of bots.

I've now formally requested escalation to a human agent and their Data Protection Officer, because this is a matter of account security and access to a purchased product. I'll update this review if anyone at Ubisoft ever actually responds like a human being.

Avoid. Save yourself the headache.

So when I tried to log in, I use multiple passwords for multiple accounts so no one can hack everything if they find one, so when trying to log in, it says, too many attempts, try again later, I come back about a hour later, still says that, I come back the next day an guess what, it still says that. I decide to just make a new account and when trying to log in, I went too fast and it said I have to try again later. Worst log in ever.

Ubiconnect is absolute garbage. Keeps locking me out of my account arbitrarily. I wouldn't waste my money supporting this company. Quite possibly the worst game launcher ever created. I do not recommend purchasing their games at all. This has happened like 5 times in the past few weeks.

Worst. Customer service. Ever. They don't have a chat option, so you have to wait for responses by email I signed up on my phone, big mistake, not knowing you can sign up thu xbox. I couldn't get it to connect to my xbox. NOT ONCE did they offer any advice on what to do. They wouldn't give me a refund either, even tho i didn't play for a single second. They stole money from me. Screw ubisoft

i got a coupon for any ubisoft connect game and when i tried to redeem it it said invalid(it wasnt a scam) and when i called customer service they told me that the coupon was a scam and that there was nothing they could do

It's absolutely awful, I just bought assassins creed resynced and I cannot play it as ubisoft can't identify my login details paid a lot of money for nothing, waste of time

Why. In. The. Flying. F do I lose rp and my win rate goes down when I cancel a match because I’m missing people in my r6 game? Not only do I have to buy your stupid elite version for money that is not worth it whatsoever, and I also have to have an Xbox gamepass, and ubi is so lazy and greedy that it is the only game I’ve ever come across that you can’t game share, but ubi somehow still finds a way to f me over. Do not invest your hard earned money or your rightful time to this disgraceful company. I am sick to my stomach. I know that Ubisoft is the mark of the beast and that it is send only from the deepest depths of hell.

Horrible last time I buy a ubisoft game they are so unorganized they actually dont help 90% of the time I got a wrongful ban its been 100 days waiting on a ticket while messaging on another about updates and it was the same response they finally told me to message on the ticket just to realize no one was looking at for that long Horrible customer service if you need something you need to be very prudent with your words or they will just close the case and most of what they say to you is a ai generated response with half of it telling how to deal with your problem in a sloppy manner such a pathetic franchise wish xbox could fix my problem.

Terrible won’t let me sign into my account won’t let me sign into Ubisoft connect straight up changed my password and then had to jump through hoops to get it back terrible platform

They have the rudest, most unfriendly, and least helpful customer support personnel out of any company I've ever dealt with, bar none. I don't know why I'm surprised or was expecting anything different, it is ubisoft after all.

I downloaded one of their games on PC, after having played it for a substantial amount of time on Xbox. There was a particular collectable that didn't transfer over, when it should've. I contact them, provided proof, and within 5 seconds of opening a ticket regarding the problem, I got an AI response saying that "they checked their details," "they're not going to do anything about it," and "they refuse to answer any questions to 'uphold the integrity of their systems,'" whatever that excuse means.

Most unsecured platform i ever used had my account stolen 3 times and they just sit their and let it happen.

I was trying to get a free For Honor game but i failed my log in ONCE ubisoft then locked me out and i cant get back in. Ubisoft if you see this fix it. It is a stupid feature to lock someone out after one try

One of the worst companies ever, terrible customer support, nothing is done. i had lost my account due to a hacker, all they do is tell you to fill in an account recovery form where you need your email and password to the account you are trying to recover. IF YOU KNOW THAT THEN YOU DONT NEED TO RECOVER IT. good games, needs incredible amounts of investment into the customer support team

this is the most horrible support site I have ever seen all I wanna do it play a simple game and apparently my VERY VALID EAMIL IS INVALID like hello? like I even went to change emails on a previous account just in case and im now blocked from trying because there stupid site wont work there CUSTOMER SERVICE IS HORRIBLE AND THE PRODUCT DOESNT EVEN WORK IF i DONT FIX THIS and I paid 156$ for a file cant even play