Ubisoft Reviews 

I had a bad experience with Ubisoft Support for The Division 2 on PS5.

I lost 8 Prototype gear items after completing the Jefferson Trade Center mission. The items appeared in my inventory, then disappeared when I used the "Clear Inventory" option. This is a known bug other players have reported.

I contacted support and gave all the details: mission name, platform, what happened, and my account info. I explained I don’t record gameplay and asked them to check my account/server logs to verify the loss.

Instead of investigating, support kept replying with a generic request for “proof of purchase” and a video/screenshot. This wasn’t a purchase issue – the gear was earned in-game. My messages about checking logs were ignored. I was told the case would be closed, and the replies felt like copy-paste templates with no indication a human reviewed my case.

When I asked to escalate to a manager, the case was closed anyway. Because there was no way to get the issue resolved, I closed my Ubisoft account and deleted the game.

If you run into a bug that deletes items, don’t expect Ubisoft support to check server logs. They’ll close the ticket unless you have video proof.

Would not recommend their support for in-game item issues.

STOP LOGGING ME OUT OF UBISOFT CONNECT, YOU BASTARDS !!

I requested help with missing character on my division two game level 3 thousand with over 3 thousand hours on the 5th January 2026 it was passed to development team on 19 January and on the 12th February I was told by Ubisoft overlook matter still waiting for update from them I had enough after twenty years with Ubisoft they treat players like it beneath them and no concern for players and support service is a total junk ke Ubisoft people avoid them like plague they not worth ur money you earn invest in development games company that actually help and support thier players and thier customers not like this lot scammers and fraudsters take money but do nothing

I never thought there would be a day when I'd find a review site to criticize the company I "used" to love the most, Ubisoft. We'd already crossed the point that everyone already knew why this guy was already on the bottom of trash can, whether it was his wokeness or the quality of his work. He was lazy and tried to work harder every time. And in the last game I thought they would get better but they didn't.

In 2018, Blizzard announced Diablo Immortal at BlizzCon. The crowd booed. A Blizzard rep responded: "Do you guys not have phones?" — now a permanent monument to corporate tone-deafness.

Ubisoft didn't even need the press conference. They just quietly did the same thing. Same structure: beloved IP, mobile port, free-to-play label, pay-to-progress reality. Diablo Immortal eventually extracted an estimated $100M+ in its first year. The formula works — for them.

This isn't a company that stumbled into bad decisions. Ghost Recon Breakpoint launched with paid XP boosters. Rainbow Six Siege has had years of battle pass iterations. Far Cry 6 shipped with a microtransaction economy. Skull & Bones — six years of development, live-service monetization on release. The pattern is consistent across every studio, every title, every year.

Resurgence is not a mistake. It is company policy.

The progression system punishes players who don't log in daily. The loot tables are engineered for frustration, not satisfaction. Gear score inflation makes older content irrelevant within weeks — unless you paid for the latest season. UI is cluttered with purchase prompts. The energy/stamina system that limits how much you can actually play per day without paying exists on a mobile game in 2026.

The core game loop — shoot things, get loot — still functions. The problem is everything wrapped around it is actively hostile to the person playing it. and
Who this game is actually for??
It's for players who will spend $20–$50/month consistently, log in every day, and treat the FOMO of limited-time events as motivation rather than manipulation. If that's you, the game delivers content efficiently. For everyone else, including ~20-hour veterans who hit the wall and walked away, it's a demonstration of what a studio does when it no longer needs your respect — only your credit card number.

Ubisoft took one of the better tactical shooter IPs of the last decade and built a mobile extraction machine out of its corpse. The Division Resurgence is competently made and predatorily designed — those two things coexist perfectly fine. 20 hours of play confirmed what the monetization screen tells you in the first 10 minutes: this game was not made for you. It was made for your wallet. Skip it. The original Division 1 still exists and costs less than one month of what this game will eventually demand from you.

Ubisoft sucks. Tried only two times to make a different password and it automatically locked me out. Terrible service, marketplace still down, don't know how to do their job and auto detection is a hot steamy pile of shit.

I bought many games specifically so I could play in 3d with Luke Ross paid mod, now they stopped him yet have no intention of releasing vr mods them selves, kick in the guts, zero stars.

Garbage!!! Absolute garbage

I along with thousands of other reviews think that Ubisoft is a absolutely Sh*te gaming company, with absolutely cr@p service and barely usable programming interface. I now activatly avoid ubisoft games. I believe their rating is even to high on here, they don't even deserve the one star that I am forced to choose.

kys pls, im begging

wont stop disconnecting in siege even with good internet, ubisoft is the only company i lag when playing their games. stupid ass game and company.

Forgot the password for my Ubisoft Connect account. Couldn't reset the password as it was set up by my brother using an old email address 17 years ago when we shared a single xbox/login as kids. We're both adults now with separate consoles and logins and neither of us has access to the old email address. Contacted Ubi support and their response was essentially "sharing account details is against TOS, account doesn't belong to you, no account for you"

No attempt at understanding the situation or reading the context of what the issue was. No attempt at trying to rectify the issue. Tried explaining that we shared the same console and login, it belong to both of us, they didnt care. Just "TOS violation, sucks to be you bruh" and locked out of my account.

Thanks Ubi, great service.

Company is absolute garbage.

They make broken games and us gamers waste hours of our lives before we realise this pos company have wasted our time.

There isnt even a way to contact them to ask for a fix.

I will never buy another ubisoft game again, i hope other gamers do the same and this company goes bankrupt.

Leave game making to companies who know how to do it. Ubisoft clearly does not.

I have been trying to resolve an issue in my Ubisoft account through support and it has been more than 5 months now, still there is no response from the team, instead I have been getting automated responses that are totally useless. I have never seen this kind of terrible support in any gaming company. I advice you all not to buy anything from them, someday if you lose access to your games, ubisoft won't support and all your money will be gone.

The platform is bad more like any other

Customer service x help and support is non existent

I need ACOG on defence on r6, games ruined

Ubisoft is not letting me log in on my ps5 because I did to many failed attempts and the next day I try again and it says th same thing which pisses me of a lot like I just wanna play the crew motor fest

probably the worst support i have ever witnessed together with Steam.

they are not just gonna ignore you and your issue no they will also stoop down to libel and straight up bullying paying customers.

Worst customer service. Bought the new anno and attempted to play. I have an old PlayStation account from 10 years ago that I can’t access. Went through unlinking process and it didn’t work. Spent hours trying to sort getting the account only to get blocked from creating new accounts to my PlayStation. I know they have good titles to play but avoid.

u suck u cant even give me a chance of creating an account