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Uppbeat Reviews 

2,012
•
TrustScore 4.5 out of 5

4.7

Music Producer
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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, often going the extra mile to assist. Many highlight the outstanding customer service, noting quick response times and clear, detailed assistance that resolves issues efficiently. Reviewers appreciate the efficient and easy overall service, making their experience smooth and stress-free, which contributes to a very positive user experience. However, some customers mentioned a desire for more diverse content options, such as additional music genres or sound file groupings, and specific features like music trimming.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Response time

Customers consistently report positive experiences with response times, highlighting the promptness and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the intuitive interface and ease of finding... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a slight issue using the website on my phone and emailed support to see if they could help me. They replied promptly and both Rachel and Dano (Sorry if I've got the name wrong) were both really... See more

Company replied

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

While most web-based subscription services make it next to impossible to connect (even to a robot), Uppbeat is different. I've found their support team not only available and exceedingly helpful, but,... See more

Company replied

Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,012)

323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Scammy bait and switch marketing

Scammy, bait and switch marketing. Advertise FREE resources and then when they get your login, they switch the FREE resource to paid.

January 12, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi there Miguel,

Rachel from Uppbeat here. Thanks for taking the time to leave us this feedback. I'm really sorry to hear about this, and I'm keen to help as best I can.

Whilst approximately 30% of our catalog is available to Uppbeat Free users, we do also offer premium assets to subscription holders. These premium assets are indicated by a pink star symbol, and if you try to download one of these assets without a subscription, you'll be prompted to upgrade so that the asset is available to you.

I'm really sorry for any confusion caused here, or if this wasn't made clear when you originally signed up to Uppbeat. This is never the experience we want our users to have, and our Support team would be more than happy to help find the perfect asset for you if you'd like to get in touch with us: https://uppbeat.io/help-center/contact-form

I hope this context is useful to know, and we're looking forward to assisting further in any way we can.

Kind regards,
Rachel

Rated 5 out of 5 stars

They went the extra mile

I had an issue that took some back and forth to work out, but Rachel and the rest of the team went the extra mile to provide excellent service and support. They are a fine example that others should follow.

January 2, 2026
Unprompted review
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Reply from Uppbeat

Thanks so much for your review - we're really glad we could help :)

Rated 5 out of 5 stars

Satisfying

Hello, I am the owner of the Mechanical Tricks channel and I have used a lot of Uppbeat music on my channel. I have witnessed the support and endorsements of this channel and I am satisfied with their good channel.

January 7, 2026
Unprompted review
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Reply from Uppbeat

Thanks for your kind words on Uppbeat, Mohsen, that is great to hear!

Rated 5 out of 5 stars

fast and furious

fast and furious, extremly effective , he solve my problem una a couple of minutes

January 5, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad we could help, David!

Rated 5 out of 5 stars

Top-Tier Service

I was honestly worried that there was going to take a week before I heard back from management here, but they got back to me within less than 24-hours and they helped fix my problem which allowed me to keep my deadlines. They were quick and professional. I am very happy with the service so far.

January 4, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for taking the time to share your experience with us! We're so glad to have helped.

Rated 5 out of 5 stars

great selection of moods

I have been enjoying using Uppbeat for a year or two now and would like to express gratitude to your musician contributors!

January 6, 2026
Unprompted review
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Reply from Uppbeat

Thanks, Peta! Our team will be thrilled to hear this :)

Rated 5 out of 5 stars

I never thought

I never thought, I will get very quick response, but they responded immediately.

January 5, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

That's great to hear, Dinesh!

Rated 5 out of 5 stars

Rachel was very helpful and responsive…

Rachel was very helpful and responsive to my email! She was professional and approached my question with care. I love the the platform and feel supported as a subscriber! Thank you!

January 2, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Amy, we're so glad to have helped!

Rated 5 out of 5 stars

I like it how easy it is to find the…

I like it how easy it is to find the kind of audio for my projects. It's so so intuitive and the icons very well distributed.

December 19, 2025
Uppbeat logo

Reply from Uppbeat

Thanks for the kind words, we're so happy to hear that!

Rated 5 out of 5 stars

Review

Fast response. Satisfied with the way my enquiry was answered. Thanks Rachel

December 22, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

That's no problem at all, we're so glad to have helped!

Rated 5 out of 5 stars

helpful staff

I emailed enquiring about what licensing I would need for film festivals. Dano O'brien was very helpful and the responses were very quick!

December 19, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Oliver, this is great to hear!

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