Uppbeat Reviews 

1,999
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, often noting the personalized and understanding approach they receive. The customer service is frequently highlighted as outstanding, with many appreciating the quick response times and efficient resolution of their issues. Reviewers find the overall service to be excellent, making their experience smooth, easy, and stress-free. However, some customers also noted minor suggestions for improvement, such as desiring more lo-fi music options or a smoother preview experience. A few people mentioned issues with account deletion or concerns regarding the clarity of replies from the company, though these instances appear to be isolated.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, responsiveness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, efficiency, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and extensive... See more

Service

People report positive experiences with service, often highlighting the outstanding assistance and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied

Rated 5 out of 5 stars

Uppbeat is a great service, I have been using it for two years now. Recently I had some technical questions and reached out to their support team. I received multiple well‑detailed emails very... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,999)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome customer support.

Rachel asked her colleague for more information to ensure I had the best answer. Her answer was also very prompt too. I am impressed by the help received.

January 21, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Louise! We're so glad we could help :)

Rated 5 out of 5 stars

Exceptional support and high-quality assets

I’ve been using Uppbeat for my projects recently and have been thoroughly impressed. Not only are the assets top-tier, but their email support is fantastic. I had several specific questions regarding licensing and how I could use the assets in my work; the team was incredibly responsive, clear, and helpful. It’s rare to find a service that pairs great content with such attentive customer care. Highly recommended.

January 21, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey John! Thanks for your kind words -- we're so glad to have helped and to hear you're enjoying Uppbeat :)

Rated 5 out of 5 stars

A great company with fantastic products…

A great company with fantastic products and plans tailored to practical needs. But that's not all. If something doesn't work as it should, their excellent support team is on hand to provide fast, solution-oriented assistance.

January 21, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Peter, we really appreciate this!

Rated 5 out of 5 stars

Great music, effects and motion graphics platform

Uppbeat have some great music and sound effects, as well as a good selection of motion graphics. Their support is always responsive and helpful, and are a pleasure to deal with. Highly recommended!

January 19, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for the kind words, Ian!

Rated 2 out of 5 stars

Copyright claim

Good selection of sounds but even with giving credit in my YouTube video description I have received a copyright claim. Be aware. I will use a different supplier next time.

January 16, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi there Mark,

Rachel here from Uppbeat, thanks for taking the time to provide us with this feedback.

I'm really sorry to hear you've experienced a copyright claim here. Claims should never appear when using Uppbeat music and featuring the unique license credit in your video description, and I'm keen to help as best I can.

So that we can thoroughly investigate why this claim may have appeared, please could you contact our support team via the contact form below? This will ensure we can look into this for you as a priority, and can help resolve this for you as soon as possible.

https://uppbeat.io/help-center/contact-form

I'm sorry again that this has been your experience with Uppbeat, and thank you again for taking the time to leave a review. We're looking forward to assisting further and hearing from you soon.

All the best,
Rachel

Rated 5 out of 5 stars

Start small & free and grow

Start small & free and grow! It's great when a service let's you check it out and get real value from the free account. That's where I'm at and I was pleasantly surprised I could ease in with a couple free clips per month for my social media projects. It makes me trust they will treat me right if and when this grows to needing more assets, it will be worth paying for to enjoy more sounds more often. And they checked in with me after I joined and downloaded... and they responded thoughtfully to my email! The human touch.

January 14, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Alan, we're really glad you've been enjoying Uppbeat!

Rated 5 out of 5 stars

Great support!

I had a small issue with our invoice, and the Uppbeat support team (thanks Dano!) handled it quickly and professionally. Friendly, helpful, and efficient – exactly what you hope for in customer support.

January 15, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

This is great to hear, Veronika!

Rated 1 out of 5 stars

Scammy bait and switch marketing

Scammy, bait and switch marketing. Advertise FREE resources and then when they get your login, they switch the FREE resource to paid.

January 12, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hi there Miguel,

Rachel from Uppbeat here. Thanks for taking the time to leave us this feedback. I'm really sorry to hear about this, and I'm keen to help as best I can.

Whilst approximately 30% of our catalog is available to Uppbeat Free users, we do also offer premium assets to subscription holders. These premium assets are indicated by a pink star symbol, and if you try to download one of these assets without a subscription, you'll be prompted to upgrade so that the asset is available to you.

I'm really sorry for any confusion caused here, or if this wasn't made clear when you originally signed up to Uppbeat. This is never the experience we want our users to have, and our Support team would be more than happy to help find the perfect asset for you if you'd like to get in touch with us: https://uppbeat.io/help-center/contact-form

I hope this context is useful to know, and we're looking forward to assisting further in any way we can.

Kind regards,
Rachel

Rated 5 out of 5 stars

They went the extra mile

I had an issue that took some back and forth to work out, but Rachel and the rest of the team went the extra mile to provide excellent service and support. They are a fine example that others should follow.

January 2, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for your review - we're really glad we could help :)

Rated 5 out of 5 stars

Satisfying

Hello, I am the owner of the Mechanical Tricks channel and I have used a lot of Uppbeat music on my channel. I have witnessed the support and endorsements of this channel and I am satisfied with their good channel.

January 7, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks for your kind words on Uppbeat, Mohsen, that is great to hear!

Rated 5 out of 5 stars

fast and furious

fast and furious, extremly effective , he solve my problem una a couple of minutes

January 5, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad we could help, David!

Rated 5 out of 5 stars

Top-Tier Service

I was honestly worried that there was going to take a week before I heard back from management here, but they got back to me within less than 24-hours and they helped fix my problem which allowed me to keep my deadlines. They were quick and professional. I am very happy with the service so far.

January 4, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much for taking the time to share your experience with us! We're so glad to have helped.

Rated 5 out of 5 stars

great selection of moods

I have been enjoying using Uppbeat for a year or two now and would like to express gratitude to your musician contributors!

January 6, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks, Peta! Our team will be thrilled to hear this :)

Rated 5 out of 5 stars

I never thought

I never thought, I will get very quick response, but they responded immediately.

January 5, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

That's great to hear, Dinesh!

Rated 5 out of 5 stars

Rachel was very helpful and responsive…

Rachel was very helpful and responsive to my email! She was professional and approached my question with care. I love the the platform and feel supported as a subscriber! Thank you!

January 2, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Amy, we're so glad to have helped!

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