UPS Reviews 1,214

I was waiting for parcel from Czech republic to Portugal, when the package tracked in Portugal, suddenly (why so late?) UPS realized, they don't have my apartment number.
I saw this in the tracking. Any means of connection on the website were useless, I had to google for their phone in portugal and wait for hours online till someone responds. They updated the info and, can you imagine, it took them EXTRA 2 DAYS!!!! To deliver the parcel from the Lisbon airport area to Sintra, which is 20 minutes drive!!! INCREDIBLY POOR SERVICE!! DON'T USE IT!

Terrible service. Much longer than expected an terrible call center support

Inconsistencies in delivery times and changes to the delivery schedule is what I am currently experiencing! DO NOT USE - better to be forewarned!!!!

To correct the address of delivery I need to pay? Do you even hear this?

It's very bad courier company last two weeks ago my brother send my important document from Pakistan to Uk they don't delivered my parcel i daily call with helpline they say everyday i delivered your parcel soon and after two weeks they say i lost your parcel it's very wrong my important documents inside the parcel. And i recommend everyone used DHL or feedex this company delivered parcel very good and secure

Waited over 2 weeks for my delivery which was supposedly delayed at one pt as they said my address was wrong which is odd as they have delivered items from the same vendor twice before to my home in Marvao. I got 1 email related to this issue which told me nothing and then silence.
Goods arrived today when they were
pushed to deliver by the vendor but the
box had been opened, 2 items stolen and the rest of the contents repackaged with no address and minus my invoice.

If you can deliver a large size package within four days from the Netherlands to madeira island of Portugal, you guys are supernatural. This is against all portugees nature laws to deliberately slowing down the world.

My recent experience with UPS was unacceptable. My parcel was marked “Out for Delivery” at 8:52 a.m. on 21/10/25, yet no delivery occurred, and no update arrived until 7 p.m., when the date suddenly changed.

Wanting to collect the parcel myself, I went to the Tamworth facility — something I’ve successfully done before when deliveries were delayed. This time, however, I was met with open hostility. The staff member, Tony Nydegaard, was dismissive, repeatedly interrupted me, and even accused me of lying about previous collections. When I asked if he was essentially telling me to “get lost,” he just smiled.

He went on to claim I wasn’t a UPS customer and didn’t even own the parcel until it was delivered — an absurd and insulting statement. I left without any help, no clearer on where my parcel actually was.

The lack of transparency, inaccurate tracking, and blatant disrespect for customers are shocking for a company of UPS’s size. I’ve filed a formal complaint, but this experience has completely destroyed my confidence in their service.

UPS received ,according to tracking number my item sent from Italy seller . It arrived in Liera , Portugal but they did not attempt to deliver
Instead they returned to seller in Italy....no explanation only saying that an anonymous request was sent saying to return .
So corrupt .I paid for the damn delivery but this company is so corrupt they decide not to deliver ,likely because I'm a little remote in Central Portugal
Sellers ....DO NOT use UPL or DHS. Both just rotten to the core.Profit before customers .
These scum holding back the global economy with corruption and illegal practices

I was waiting on an order from Amazon, through UPS, first they don't deliver and they don't notify me. I need to check the order which was already late, so it says I need to pickup the order at the warehouse, 300km away from the delivery destination. I ask for a delivery at a pickup point nearby, it then says it's confirmed and another week later nothing. I do a new request and same thing. Now my order is about to be shipped back to the sender and there's nothing I can do... Support department doesn't work at all... Lost too many hours for a simple order, hopefully won't lose more money in the process which I might actually... Very sad

As always not a single package has been delivered to me by UPS, they constantly lie about their delivery attempts when I have both Doorphone and reception in my building and not a single actual attempt has been made by them. Talking on the phone with them is useless, you spend hours waiting to even talk to customer service and no matter what they say and how they reassure you, their delivery drivers will not ever try delivering anything. Never would recommend this to anyone. I don’t know why company or sellers choose this delivery company(if you can call them that) because my parcels just go back and I have to contact them to resend me parcels by an actual delivery company. UPS doesn’t work in the UK so don’t even try sending stuff through them.

FRAUD!! The worst courier company in Portugal! In the past two months, I've had FIVE deliveries sent straight to the access point without one single delivery attempt. The tracking status just change to "We were unable to deliver your parcel. It’s on the way to a secure UPS Access Point". "Unable to deliver" more like "unwilling to deliver". The worst thing is when I called them and said I refuse to pick it up, they promised to deliver it to my address but the parcel just sat there in the shop without another delivery attempt.

Booked a parcel to U.S. from Portugal. 102 euros. Provided all paperwork requested, parcel picked up. 2 days later a further 30 euros was requested for “handling”. I paid this and filled a further customs declaration they had omitted to ask me for. After 6 days the parcel had only moved 20 kilometers and was still in the process of waiting for the documentation they had received 8 days before. Customer support were useless, only stating parcel status would be updated but unable to say when and requested again the documents already sent. Eventually I requested return of the parcel. No refund, no explanation, no apology, nothing. AVOID THIS COMPANY. USELESS.

Ups-Portugal… They said street address is incorrect while everything is ok.. for other delivery it was never a problem but for them it is a problem.. i called them and explained my address 2 days ago and they are still updating the adress.. i dont know when they gonna deliver it..

I missed a delivery yesterday so made sure that I stayed in to receive the package today. They have not tried to deliver it so I tried to ring customer service and got absolutely nowhere as they just keep you hanging on and an annoying repeat message saying all their staff are dealing with calls. Nightmare and really really frustrating.

UPS has once again proved to be the least reliable courier I have ever worked with. Despite providing all the required customs documents, our urgent shipment was falsely flagged as “Customs information needed” and delayed and UPS kept completely silent about it. By pure chance, while tracking the shipment, I stumbled upon this status and their false claim that they had contacted us, which never happened. Situations like this are a regular occurance with UPS.

I have worked with DHL, FedEx, and other couriers for decades, with only occasional minor issues. With UPS, however, the problems are constant and repetitive.

Absolutely unacceptable service and truly incomepetent — I strongly, strongly advise against using them!

Although we were in all day and both mine car and a workman's van was on the drive the delivery person just left a 'sorry we missed you' note. Inept performance ment we had to travel nearly 4 miles to complete his delivery.

UPS evidently tried to deliver my package as of 15 minutes ago, but when I was out there with my dogs during that time, I didn't see a single UPS truck. UPS in the US has always been decent, but in Portugal, they've been consistently unreliable.

UPS Portugal should do a better job of incentivizing their employees to actually deliver packages.

ETA: Whoever the delivery driver is for Porto needs to learn how to attempt to deliver a package. It's really annoying to pay for shipping but never have the package delivered (they always drop it off at a collection point that's not actually that close to my home or say they attempted when I never hear the bell).

Lesson learned though I guess, I will avoid using any company that uses UPS for deliveries.

Complaining with Livro de Reclamações doesn't change anything. I guess they really don't mind making the same mistakes over and over.

This courier never attempted to make a delivery just excuses,they eventually returned the package to the sender

THIS WAS BOOKED WITH parcel2go 9/7/2025 WHO DO NOT WANT TO KNOW AS IT IS OVER 28 DAYS SINCE IT WAS BOOKED DESPITE SEVERAL MESSAGES TO THE UPS CUSTOMER NON SERVICES NOBODY DOES A DAMNED THING APART FROM STALL,

THE REF NO'S ARE p2g136407445
and UPS 1Z0K1 1D5 68 56800001014

It was paid for and sent to from the uk to Portugal
on
08/07/2025, dropped off at 20:29

at UPS Access Point by Customer

Dartford, United Kingdom

09/07/2025, 17:28
Past Event
We Have Your Parcel

Dartford, United Kingdom

10/07/2025, 14:48
Past Event
On the Way

NO ATTEMPT WHATEVER HAS BEEN MADE TO DELIVER THIS PARCEL, which is a juicer for a friend who has cancer and wishes to follow the Gerson diet Leiria, Portugal. I have been asking for weeks why it has not been delivered and been fobbed off with platitudes every time by the pathetic customer non service, from Useless Parcel Services, It was a remote area was the first one, then we got oh the address is wrong, so i resent all the details email and telephone number , none of which has been used NO CONTACT WITH THE RECIPIENT HAS BEEN INITIATED regarding delivery at any time, then it was customs wanted more info (which they already had) then it was in another warehouse before the current one at Leiria Portugal, which STILL HAS NOT DELIVERED IT it is now 28/8/2025,

01/08/2025, 10:30
Current Event
Final Delivery Attempt Made

Leiria, Portugal

27/08/2025, 19:19
the last 'customer service 'reply ' has produced NOTHING as usual nice wordsl nothing more, NO RESPONSE FROM ANY 'Duty Manager' I Think the BBC radio 4 'You and Yours' and the various consumers affairs groups will be next stop as this needs PUBLICITY

On Tuesday 26 August 2025 at 18:27:48 BST, UPS GB CSC wrote:
CEC UPS Header
Hi Andy,
Thank you for reaching out, and I sincerely apologize for the continued delay and frustration this situation has caused. I completely understand how unacceptable this experience has been, and I want to assure you that your concerns are being taken seriously.

I will be escalating this matter directly to our Duty Manager for immediate review. You will be contacted as soon as possible with further updates and assistance regarding your parcel.

We deeply regret the inconvenience and appreciate your patience.
Kind Regards,
Janssen B.
UPS Customer Support
Total Clown show THERE IS NO CUSTOMER SUPPORT they take your money and fob you off over and over and over

ABSOLUTE DISGRACE that they can get away with this
I can't even complain as the complaint form 404's 'permission denied' every time I try