Urban Planters Reviews 323

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive energy, and professional demeanor, often highlighting their kindness, knowledge, and dedication. The service provided is frequently described as excellent, with many appreciating the efficiency, thoroughness, and minimal administrative effort required on their part. Reviewers are particularly impressed with the high quality of the plants and displays, noting how well they are cared for and how much they enhance the office environment. Conversely, a small portion of people felt dissatisfied with the driving behavior of one of the company's drivers, citing an instance of concerning conduct on the motorway.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the professionalism,... See more

Quality

Consumers find quality to be positive, consistently praising the health and appearance of the plants.... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the health and appearance of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are truly grateful for the wonderful care Kasia provides to the plants in our office. She is always consistent, thorough and takes great pride in her work-our plants have never looked better. Beyon... See more

Company replied

Rated 5 out of 5 stars

After a number of years having the same person looking after our plants we were a little unsure when Jade took over but that was quickly settled. Jade is fantastic, quickly sorts any issues with the i... See more

Company replied

Rated 5 out of 5 stars

I can’t speak on behalf of the bosses at the zoo however I am the one that interacts with the staff from urban planters and I’ve never had a bad experience! The woman that comes to water our plants, R... See more

Company replied

Rated 5 out of 5 stars

Following the transfer of our Grounds Maintenance Contract to Urban Planters, our Grounds are looking 100% better thanks to Andy and Anthony. What a team they are, they consistently work their sock... See more

Company replied


Company details

  1. Interior Plant Service
  2. Grounds Maintenance Service
  3. Landscaping Service
  4. Plant Display Store

About Urban Planters

Written by the company

Urban Planters has been enhancing homes and workplaces with plants since 1965, offering bespoke horticultural solutions across the UK through six regional branches.

We specialize in indoor plants, from small desk plants to large-scale installations, outdoor landscaping, designing and maintaining outdoor spaces, plant hire, providing temporary plant solutions, and maintenance, keeping your plants healthy and vibrant

Committed to sustainability, we actively reduce our carbon footprint through tree planting and climate action initiatives. Operating to ISO 9001:2015, 14001:2015, and 45001:2018 standards, quality, safety, and professionalism are at the core of our work.

Transform your space with greenery that makes a lasting impact.

Contact Us

Use Urban Planters for all your workplace and office plant needs.

Written by the company

We're committed to delivering great customer service too.

Contact info


4.9

Excellent

TrustScore 5 out of 5

323 reviews

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Rated 5 out of 5 stars

An excellent service

Susan Gibbs is very friendly and goes about her job quietly and informs us of any issues. Always a great service at Christmas time as well when it comes to putting up Christmas trees and taking them down early into the new year.

May 18, 2026
Rated 5 out of 5 stars

Jared Linzell visited our hotel today…

Jared Linzell visited our hotel today to inspect and work on our plant systems, and he was absolutely amazing. From the moment he arrived, he was professional, knowledgeable, and incredibly thorough. He took the time to explain everything clearly, answered all of our questions, and made us feel confident that we were in great hands. His attention to detail and positive attitude really stood out. It’s rare to come across someone who combines technical expertise with such excellent customer service. We truly appreciated his work and would highly recommend him to anyone looking for someone reliable and skilled.

May 19, 2026
Unprompted review
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Reply from Urban Planters

We are so pleased to hear about your positive experience with our team member. It is wonderful to know that their professionalism, knowledge, and thoroughness made such a positive impression. We truly appreciate you sharing your kind words and recommendation.

Rated 5 out of 5 stars

Great support and reliable

The plants are gorgeous, the office line (Holli) is always very responsive and helpful, good systems in place for attendance and reports etc.

Shoutout to Jared our main attendee - he is reliable, friendly, and you can tell he has a real care/knowledge for what he does!

We have had some few little snags along the way but nothing out of the ordinary that needs specific mentioning.

From Rebecca and Pem at Canopi Foundation. :)

May 19, 2026
Unprompted review
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Reply from Urban Planters

We are so happy to hear you are pleased with our plants and services. We truly appreciate your kind words about our team members and their dedication. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Jared provides an outstanding service

Jared provides an outstanding service. He visits our London office fortnightly to maintain our plants and consistently demonstrates professionalism, reliability, and genuine pride in his work.
Our plants are always healthy and well cared for, and the green / living wall in our reception showcase area looks exceptional. His work makes a noticeable contribution to the overall workplace atmosphere and creates a welcoming environment for both staff and visitors.
Jared is courteous, approachable, and always willing to go the extra mile to help. His dedication and positive attitude make him a valued partner, and we would recommend him and his services without hesitation.

May 18, 2026
Unprompted review
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Reply from Urban Planters

We are so pleased to hear such wonderful feedback about our service. It is fantastic to know our efforts contribute positively to your workplace atmosphere and create a welcoming environment. Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

You do what you say you will do

You do what you say you will do. Susan turns up when due, carries on with checking the plants in the office with little disruption or fuss to colleagues. Plants are never dry or in poor condition, susan does a great job and is always professional.

April 30, 2026
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Reply from Urban Planters

We are so glad to hear that our service meets your expectations and that our team member is doing a great job. We appreciate your kind words!

Rated 5 out of 5 stars

Great service

Their interior and exterior plant maintenance are brilliant and reasonably priced. They have a wide range of Christmas tree and decorations for festive season. And our technician Craig Gibson is great at what he does.

May 8, 2026
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Reply from Urban Planters

We're so glad you enjoyed our plant maintenance and festive selections. We appreciate your kind words about our team member! Thank you for your wonderful feedback.

Rated 4 out of 5 stars

Staff are friendly and helpful and also…

Staff are friendly and helpful and also explain what works have been completed.

May 7, 2026
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Reply from Urban Planters

We are so glad our staff provided friendly, helpful service and clear explanations. Thank you for your kind words!

Rated 5 out of 5 stars

We’re extremely pleased with the…

We’re extremely pleased with the service provided by Dan from Urban Planters, who visits our Manchester office each month to look after our plants. He is consistently professional, reliable, and takes real pride in his work.

Dan always ensures our plants are healthy, well-maintained, and looking their best, which makes a noticeable difference to the office environment. He’s also friendly, polite, and a pleasure to deal with, always happy to help and answer any questions.

It’s great to have someone so dedicated and positive supporting our workspace. I would highly recommend Dan and the excellent service he provides.

April 16, 2026
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Reply from Urban Planters

We're extremely pleased to hear that you're happy with the plant service in your Manchester office. It's great to know that our team member's dedication and positive attitude have made a noticeable difference to your workspace. We appreciate your recommendation and value your feedback!

Rated 5 out of 5 stars

Great Service

We have had the pleasure of Lynn visiting us for plant maintenance over some time. She is always thorough, prompt and arrives with a cheery disposition. We always look forward to her arrival. She is quick to determine any issues with the plants and takes immediate action. Fabulous service to our Edinburgh office.

April 22, 2026
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Reply from Urban Planters

We're happy to hear that you appreciate the plant maintenance service provided to your Edinburgh office. It's great to know that the visits are thorough and prompt, and that the positive attitude is appreciated. We value your feedback!

Rated 5 out of 5 stars

Our company has been using Urban…

Our company has been using Urban Planters for years and since Daniel Connor has taken on the maintenance of these, our plants have never looked so good! Dan gets on with things and makes no mess with no disruptions to the office.

April 22, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that our plant maintenance is exceeding your expectations! It's great to know the plants are thriving and that the service is efficient and tidy. Thank you for your long-term support and positive feedback.

Rated 5 out of 5 stars

We have used urban planters for many…

We have used urban planters for many years and we have Dan who comes and looks after our plants.
Dan is lovely and always polite and mindful of clients while in reception doing his job.
Dan is always happy to give advice and explain what and why he doing things to the plants.
Dan is an asset to the company.

April 17, 2026
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Reply from Urban Planters

We're happy to hear that you've had such a positive experience with our team over the years. It's great to know that their expertise and dedication are appreciated. Thank you for your kind words.

Rated 5 out of 5 stars

Susan is very thorough and shows a…

Susan is very thorough and shows a genuine interest in the plants that she looks after in our office, was very friendly and not obtrusive when going around the office.

April 16, 2026
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Reply from Urban Planters

We're happy to hear that our service met your expectations. It's great to know that the attention to detail and friendly, unobtrusive approach were appreciated. Thank you for your positive feedback!

Rated 5 out of 5 stars

Friendly service

Tibor visits our office to maintain our plants and he is always so friendly and professional. The plants look fantastic and his knowledge and care for them really shows. He is a credit to Urban Planters and I look forward to continue working with him.

April 10, 2026
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Reply from Urban Planters

We're happy to hear that our plant maintenance service met your expectations. It's great to know that you find our team member friendly and professional, and that you're pleased with the plants' appearance. We appreciate your feedback!

Rated 5 out of 5 stars

Great company great staff


Please pass on our thanks to Gary and Andy, they have handled this job brilliantly. They were both great to have on site, with fantastic attitudes and clear knowledge throughout the job. Nothing was too much / no question they couldn’t answer.

They represent the company exceptionally well!

April 16, 2026
Unprompted review
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Reply from Urban Planters

We appreciate your positive feedback. It's great to hear that our team's expertise and attitude made such a positive impact. We're happy they could provide excellent service and represent us so well. Thank you!

Rated 5 out of 5 stars

Happy Plants!

Tibor is a very nice gentlemen who genuinely cares for the plants, how they're doing and how they look, really pleased with the service we're given.

April 8, 2026
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Reply from Urban Planters

We're happy to hear that you had such a positive experience! It's wonderful to know that you appreciated the care and attention given to the plants and their appearance. Thanks for your feedback.

Rated 5 out of 5 stars

Thank you Susan!

Susan who visits site is always so kind, helpful and friendly. We look forward to their visit. Our plants are in beautiful condition thanks to them - we get so many compliments in the office about how lovely they are.

Thanks so much Susan for all you do!

April 8, 2026
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Reply from Urban Planters

We're happy to hear that the visits are pleasant and helpful! It's wonderful knowing the plants are thriving and bringing joy to the office. Thanks so much for your kind words and appreciation.

Rated 5 out of 5 stars

Stan our plant Technician

Stan is amazing and such a joy to have on site. He’s always super friendly, helpful, and clearly knows everything there is to know about plants. Our plants always look fresh, healthy, and well cared for thanks to him. We honestly love having Stan on site and couldn’t recommend him more.

April 2, 2026
Unprompted review
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Reply from Urban Planters

We're happy to hear that you appreciate the amazing service. It's great to know the plants look fresh and healthy, and that the on-site visits are a joy. We appreciate your recommendation!

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