When it comes with the quality of the ring I absolutely love it. It is so pretty and fits perfectly! I think the only problems I had were shipping seemed really slow and I was never informed that the... See more
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Review summary
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I got a ring for my girlfriend and she absolutely loved it she wore it everyday and took very good care of it. The diamonds were small but shined beautifully and the gold and overall build quality was... See more
Beautiful ring, I didn’t expect how gorgeous was it. The presentation was amazing. I loved it
Beautiful concept and beautiful ring. Customer service was excellent when it came to exchanging the ring to the correct size. Although I had to wait 30 days for my order I would recommend for special... See more
Company details
About Darry Ring
Written by the company
View Our Website
Engagement Rings
Wedding Rings
Jewelry
Contact Us
About Darry Ring
Darry Ring ("DR") is a true love jewelry brand with over 500 stores worldwide, celebrated for its "One Love, One Lifetime" philosophy. Specializing in diamond engagement rings, wedding bands, and other fine jewelry, each piece embodies the values of love, truth, and beauty, crafted with carefully selected diamonds certified by esteemed authorities such as NGTC, GIA, or IGI.
Contact info
Darry Ring, Carrousel du Louvre, 99 Rue de Rivoli, 75001 Paris, 75001, Paris, France
- +33 986414300
- clientcare@darryring.com
- us.darryring.com
4.2
Great
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very good response
August 29, 2025
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Great customer service
Great customer service! They help me with everything I needed and more, it was a great experience
Mario Salazar
July 28, 2025
Darry Ring's Customer service was…
Darry Ring's Customer service was amazing. Helped me to the fullest extent. I was not only able to get all my questions anwsered but I also got good news at the end which was an expidited shipping process. I know my girlfriend will love the ring and now she will get it a little sooner thanks to the Darry Ring support team. Keep up the good work and many more customers will continue to flow. I love everything about this company, from the meaning, to the quality that is displayed, and then to the joy it will bring my partner! thank you again.
August 6, 2025
Great customer service
I had questions about my order and they responded very fast with an explanation beyond my expectauond leaving me sure that I had everything going just as planned. Thank you Darry Ring!
July 28, 2025
My ring is late and your customer…
My ring is late and your customer support is horrible.
July 24, 2025
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Ive been waiting 30 days for my ring…
Ive been waiting 30 days for my ring and just recieved an email moments ago that it make take anywhere between 30-90 extra days to be delivered. They should put a notice letting customers know that it takes almost 2 to 3 months, there is no exception for that. Good concept, very bad service
June 27, 2025
Unprompted review
Definitely Very Gimmicky
The idea itself is very appealing to a lot of people, but the rings themselves are not anything special or worth the cost. Then every item has a mandatory customization fee in addition to the price of the ring for every single product makes it especially not worth it.
June 23, 2025
Unprompted review
I would like to know why it says 7 to…
I would like to know why it says 7 to 10 days shipping but my day for the ring to be to my home is aug 6th when I ordered it June 5th ?? That’s ridiculous Not happy
June 4, 2025
Unprompted review
Overall the best experience ever
Overall the best experience ever. Presentation was incredible. Will most definitely keep buying for the love of my life there.
March 21, 2025
Unprompted review
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Nothing but lies
About a week after placing my order I received notification that my item wouldn’t ship for almost 2 months. This is the most ridiculous purchase. No updates, no customer service to reach out to. I rarely leave reviews, but this one is next level crap.
January 31, 2025
Unprompted review
Reply from Darry Ring
Dear Caleb,
Thank you for your feedback, and we sincerely apologize for the delayed shipment and communication gaps.
The delay was caused by unexpected changes in the U.S. tariff policies, which recently impacted international order timelines. This was beyond our control, but we should actively update customers. Currently, we are optimizing our internal processes to ensure faster response times in the future.
If you need further feedback, please feel free to contact us at clientcare@darryring.com. We value your patience and are committed to improving your experience.
Best Regards,
Darry Ring
The pictures made it seem like it was…
The pictures made it seem like it was going to be a lot bigger. I can barely tell the details. I can’t read the writing of the engraving. I’m not happy at all for what I paid
January 14, 2025
Reply from Darry Ring
Dear Ss Ss,
Thank you for your feedback — it means a lot to us. To showcase our products more intuitively, we've added a "Carat Size" feature to every product page. This allows you to freely adjust the carat size and see how the ring looks on the model's finger. In the future, AR will even be introduced, enabling you to virtually try on rings for a more immersive experience.
If you are willing to give us another chance, please contact our customer service team at clientcare@darryring.com, and we will prioritize your service. We sincerely apologize for any inconvenience and look forward to offering you an even better experience in the future.
Best Regards,
Darry Ring
I got some problems with the shipping…
I got some problems with the shipping of an item and later i decided to get another one instead, and throught the process, the customer service agents that i spoke to were the most helpful and polite they couldve been. I asked no less than 30 different times and everything single question or problem I got was solved between the 2 days i were in contact. This was for an engagement ring,and after this experience i’ll look for the wedding ones with them.
February 20, 2025
Unprompted review
Reply from Darry Ring
Dear PJ,
Thank you for your kind feedback! We’re delighted to hear that you had such a positive experience with our customer service team. Your satisfaction is our greatest motivation.
We look forward to continuing to provide you with excellent service and hope to have the honor of being your top choice for wedding jewelry one day. If you have further questions or need assistance, feel free to contact clientcare@darryring.com. We are always here to help!
Best Regards,
Darry Ring
Honest reviews!
Honestly, this is one of the best places I have ever bought jewelry from. The packaging is absolutely adorable! And has the most romantic sets inside 😭 more ever, the customer service are very kind and amazing people to talk to and they reply almost instantly compared to other services I have interacted with. This was really worth the purchase and wait. I have no regrets at all! Owning a darry ring has always been my dream as it is so romantic, and my boyfriend surprised me with one nearing valentine's 😭❣️I really hope this place gets more recognition as it deserves it.
February 13, 2025
Unprompted review
Reply from Darry Ring
Dear Jasmine,
Your review made our entire team smile! Thank you for celebrating your Darry Ring journey with us – especially those heartfelt details about the packaging and our customer team (we’ve already shared your kind words with them!).
You’ve given us the greatest honor by letting us be part of your love story. May your ring always remind you of this beautiful chapter. If you have further questions or need assistance, feel free to contact clientcare@darryring.com. We are always here to help!
Warmest wishes,
Darry Ring
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Customer service is very nice and…
Customer service is very nice and polite and replies fast to your questions.
February 9, 2025
Unprompted review
Reply from Darry Ring
Dear Eduardo Perales,
Thank you for your feedback! We're delighted you had a positive experience with our customer service. If you have further questions or need assistance, feel free to contact clientcare@darryring.com. We are always here to help!
Best Regards,
Darry Ring
Ordered a Darry ring and it took over…
Ordered a Darry ring and it took over two months to show up and the pictures did not even match. The diamonds looked way bigger in the picture and in person you cannot even really see it because it’s so tiny. Literally brought me to tears
January 28, 2025
Unprompted review
Reply from Darry Ring
Dear Madison Hibler,
Thank you for choosing Darry Ring and sharing your valuable feedback. Regarding the same shipping issues you encountered with a few users, we've communicated with relevant departments and are working on optimizing the delivery process to shorten the wait time and enhance the shopping experience.
Also, your feedback on the product image is critical. We are fully improving product pictures, and plan to roll out 3D and AR preview features, which will help you better estimate the product details and proportions. It's been an honor to be your first choice and we hope to do better in the future.
For further assistance, feel free to reach out to us at clientcare@darryring.com.
Best Regards,
Darry Ring
The box it came in was beautiful and…
The box it came in was beautiful and the message they give about true love is awesome
December 28, 2024
Reply from Darry Ring
Dear Erickabdielramirez,
Thank you so much for your kind words! We're thrilled to hear that you loved the packaging and connected with the message about true love.
Knowing it brought a positive experience to you makes all our efforts worthwhile. If there’s anything else you’d like to share as feedback or if you need assistance, please don’t hesitate to email us at clientcare@darryring.com.
Best Regards,
Darry Ring
Got engaged and planning on getting…
Got engaged and planning on getting married with Darry Ring's products. without them i wouldn't have what I now call my fiancé. 🙏
December 23, 2024
Reply from Darry Ring
Dear Gio,
Thanks for your kind feedback. We’re delighted to hear that our ring has connected you and your fiancé. Please accept our heartfelt congratulations!
If you have any questions or need further assistance, don’t hesitate to reach out to us at Clientcare@darryring.com. We’re here for you anytime.
Thank you once again for your review and for trusting Darry Ring.
Best Regards,
Darry Ring
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Extremely disappointed
I purchased a ring 2 weeks back. I requested a certain size and they sent out the wrong one I decided to decline the parcel and ask for a refund. It’s been over a week and they have just stopped correspondence with me. All I want is my refund. The surprise £100 shipping from UPS on top of the £100 postage to the UK was a nasty shock aswell.
January 8, 2025
Unprompted review
Reply from Darry Ring
Dear Oliver Beeching,
Thank you for your feedback, and we sincerely apologize for the unpleasant experience. Our customer service team is dedicated to addressing your concerns. If you were unable to reach us at Clientcare@darryring.com, please feel free to try again during working hours. We will verify the situation soon and process your refund within 7 business days after receiving the returned goods.
But please note that all returns and exchanges at Darry Ring require customers to bear the associated costs, which is clearly stated in the FAQs on our website. As for USP, it is an option for secure shipping, and any related fees can be claimed through its official channels. For more details on the USP free refund guarantee, please refer to: https://www.ups.com/no/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page.
Once again, we apologize for any inconvenience. If convenient, could you please reply to our information request and provide the email address you used when making the purchase? We will arrange a dedicated customer service representative to assist you with the refund process.
Best regards,
Darry Ring
Darry ring is a temu style Chinese company don't get conned!
So we orded a wedding ring...... They have no communication and lost our parcel...... Not only did darry charge us £100 for shipping... DHL charged another £100 for customs! £200 in shipping £450 on a ring and the wedding was Dec 23rd.....darry ring told me they would refund us if we purchased a new ring as a temp! No thanks we did a bank reverse charge for the total and the day before the wedding had to buy a new ring! And darry wouldn't refund I had to do a charge back with Lloyd's! Do not buy there con artists! I will also say this company is in China! No one speaks English and they refuse to refund even when they lost the parcel!
December 27, 2024
Unprompted review
Reply from Darry Ring
Dear Laura Hunt
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've encountered. Regarding the lost package, to proceed with the refund, we will need relevant proof from DHL. To expedite the process, please provide the DHL "Claim for Lost and Damaged Shipment" or tracking number? We are committed to resolving this matter swiftly and ensuring your refund is processed seamlessly.
As for Darry Ring, we are an international brand with a multicultural team, spanning Europe and Asia. Our headquarters are based between Shenzhen and Hong Kong, and our design center is located in France, near our flagship store in Paris at the Carrousel du Louvre. Our customer service team is professionally trained and includes both native and non-native English speakers to assist you.
Should you have any further questions or require additional assistance, please don't hesitate to contact us at Clientcare@darryring.com. We will get back to you as soon as possible.
Best regards,
Darry Ring
they suck so much with cancelling issues
i wanted to buy a rig for my future wife during army basic training did not have enough money and could not set up a payment plan so the website voided the ring once that happened my card was charged still the 1920 usd and never got the money back, I cancelled the ring october 28th, yet now december 4th and have yet to receive my money. although love all of the ring designs there paying issues makes them to bad for me to even reccomend them to anyone over all the experience with darry felt rushed and pressured into buying the ring by them giving you only two days to set it all up and pay, for this reason i recomend anyone just buy the ring in person dont waste your time and money with darry
October 28, 2024
Unprompted review
Reply from Darry Ring
Dear Salvador Robles,
We sincerely apologize for the bad experience. Regarding the refund you mentioned, we would like to confirm if you have received the $1920 refund. If not, please contact Clientcare@darryring.com immediately, and we will follow up on this matter for you.
As for the customization issue, would you like to confirm if you made a split payment? This is because if the full payment is not made within 72 hours, the order will be invalid and the fee will be refunded within 2-3 business days. The delay in your refund was likely due to a technical issue, which we are actively working to resolve.
Once again, we apologize for the disappointment and thank you for your honest feedback. We hope to have the opportunity to make it right and ensure a positive outcome for you.
Best regards,
Darry Ring
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